Dependable Service Plumbing & Air

Elizabeth S.

After having issues with hot water pressure in my upstairs bathroom I called Dependable Service Plumbing & Air. My service technician was nice and quickly fixed the problem in less than one hour. The cartridge in the faucet fixture needed replacement, a 20$ part or free if you go through Delta or Kohler. I was given a bill of over 400 dollars for this work. After telling the technician how unfair I believed the pricing was he did help me some by providing me a 35 dollar coupon. However, I still believe for a company whose values are dependability and Christ like approaches I feel 366 dollars is a total scam. As a single-mother I felt like I could trust this company because of the way they marketed themselves serving Christ. I could not have been more wrong and I feel like pricing was very unfair and I will not use or recommend this company to anyone.

Manolo R.

Kevin cleaned out my dryer vent. Turns out it was completely blocked with wet lint. He was here 2 hours and did a fantastic job. I had someone else from a different company come out 6 months ago and he was here 15 min and my dryer didn't dry any better after he left. So who knows what he did. Kevin with Dependable Service is the best. And very reasonable price. Will do every year from now on.

Bobby C.

We had a main line back up on July 4th, called two places in Georgetown and got no answer. Not only did DS Plumbing answer, but they were up front about the cost because of the holiday. On arrival Stephen went right to work and had it fixed in a reasonable amount of time. He is very efficient and friendly. We will call them again in the future !

Marty S.

I have used them once before, but I will never use them again. Long story short, on a Thursday afternoon, we had a leak on a refrigerator ice maker line, so my wife called them to fix. After charging a $59 dispatch fee just to show up, they convinced my wife that it would cost $398 more to stop the leak. Thus, the total bill was $457 to fix a leak. The technician was on site for about 90 minutes. When i received the bill and asked for a breakdown between parts and labor, they refused. (I would guess the parts were less than $20) I asked to speak with a manager and/or have the manager call me. Weeks went by without a return phone call. When I called them again, they refused to provide justification for the excessive billing. Never, never again!!!

Bill W.

Be careful when you google plumbers in Myrtle Beach. I recently needed one at my vacation condo there and called these guys because they popped up first on Google as """"highly reviewed"""". I was quoted an hourly rate (95.00). The plumber arrived, snaked the line outside, finished in 30 minutes and charged me $220.00. The plumber told me it was a higher rate to snake the outside line...why? Two and a half times the hourly rate. Would not recommend this service provider.

Jay S.

So I joined the loyalty club expecting that I would have a plumber and HVAC techs that I could depend on if something should go wrong.Well the HVAC techs cam out and did a pretty good job of inspecting my unit and making some minor repairs I was pretty happy.Then it was time for a plumbing inspection.The plumber came out and said he was here to inspect my plumbing.I led him inside where he just looked at a couple of things under the sinks not even using a flashlight so I dont know what he was seeing in those dark cabinets.Never checked the water lines going to the bath which I found later needed to be replaced.So we went outside and I led him to the entrance to get under the house.He told me that he doesnt go under the house.I was confused because thats where all the plumbing is.Then I asked him if he could cap off an unused water line in my kitchen.He told me he didnt have the tools or equipment to do that.i later contacted the office and asked if this was how the 235.00 loyalty club worked.They sent another plumber out a week later and this guy yiu could tell didnt want to be here.He did go under the house though and looked around but he did nothing else .Asked if he could cap the water line he said he didnt have the equipment to do it.I would not recommend these guys for any plumbing work.Now fast foward to my second visit of the HVAC TECH.tHIS GUY CAME AND REALLY DIDNT SAY 2 WORDS TO ME .He went upstairs to check my air handler and almost the entire time he was there he was on the phone with another tech on another job.He then went out to check my compressor and after a while told me that my capacitor needed to be replaced.No explanation of what this did or if had to be done right away.He said only that it needed to be replaced and told me it would be 254.00.I said no because I wanted to research this a bit since I didnt believe that a capacitor would be so expensive.I shopped around and got some answers and found that these capacitors which have 3 connections and two screws can be bought for as low as 18.00.I called the office and asked that could it be he made a mistake?Well they said that they would have the HVAC manager call me back.They never called me back which tells me they couldnt justify the high price.It may be a good idea to stay away from this business.Plumbers need to go where the plumbing is and the company needs to return phone calls.I feel like I threw away my 234.00 but will never do it again.As I finish this the HVAC tech from another company just finished installing the 254.00 part for 150.00 includes part,service call and system check.

Robert F.

AMAZING SERVICE!! We came home to a soaking wet closet floor, and no water damage elsewhere. We debated whether to call a contractor or a plumber, and are so glad we decided on plumber. I was able to make an appointment in the morning and have a technician come out at 1:30. We were sure we'd have to tear up the wall and floor in order to find the leaky pipe somewhere between our bathroom and closet. Luckily, Brian is great at his job and found out that it was a much simpler (and cheaper!!) fix. He also snaked the drain and fixed a stubborn sink while he was here. I ended up signing up for their loyalty club (definitely look into it, it's a great deal), and although I hope not to have plumbing issues, I'm glad to know DS Plumbing will be there to fix any problems that arise.

Chris O.

I don't typically write a review unless I can speak positively about a company. I feel the need however to share as I wish I had known how INCREDIBLY EXPENSIVE this company is before they came out to my home.

Rina Z.

I would, and have, recommended Dependable Service to our customers. Their team, from the office to the plumber, has always done an excellent job and our customers have always had great things to say about them. They are available 24/7 for any of your plumbing needs.

V W.

I had a minor emergency and tried to fix it myself by going to Ace Hardware to buy the parts. Ace didn't have what I needed, but while there, by chance I ran into two plumbers from Dependable. They were very kind, answered my questions, told me where to get what I needed and even refused to take tip. That's pretty rare nowadays. I am not easily impressed, but next time I need a plumber for anything, I'm calling These guys.