Dependable Service Plumbing & Air

Ken C.

I had a minor emergency and tried to fix it myself by going to Ace Hardware to buy the parts. Ace didn't have what I needed, but while there, by chance I ran into two plumbers from Dependable. They were very kind, answered my questions, told me where to get what I needed and even refused to take tip. That's pretty rare nowadays. I am not easily impressed, but next time I need a plumber for anything, I'm calling These guys.

Keith F.

The technician was an hour and half late, did not EVEN call to tell me that he wouldn't be able to come. I left work, drove home, waited for him and then had to go back to work. When he FINALLY came to my house I was back at work. He then called twice letting me know he was at my home by describing my cars and sounded frustrated, as if he were doing me a favor. The front desk should have called and alerted me to the delay, I could have made arrangements. I will it be rescheduling that appointment!!

Alicia B.

AMAZING SERVICE!! We came home to a soaking wet closet floor, and no water damage elsewhere. We debated whether to call a contractor or a plumber, and are so glad we decided on plumber. I was able to make an appointment in the morning and have a technician come out at 1:30. We were sure we'd have to tear up the wall and floor in order to find the leaky pipe somewhere between our bathroom and closet. Luckily, Brian is great at his job and found out that it was a much simpler (and cheaper!!) fix. He also snaked the drain and fixed a stubborn sink while he was here. I ended up signing up for their loyalty club (definitely look into it, it's a great deal), and although I hope not to have plumbing issues, I'm glad to know DS Plumbing will be there to fix any problems that arise.

Mary Anne M.

These guys did a good job helping with a serious plumbing issue. Renter decided to use the kitchen sink as a grease trap. Even though they had to pull out the big jet washer they honored the original quote. Manager rearranged the schedule to take care of me and AUSTIN did a great job making sure the job was done right ... these guys may not be the cheapest in town but you get what you pay for.

Steve S.

Excellent and efficient installation by Dave S. No mess and cleaned up nicelyI highly recommend Dependable Service Plumbing! Shawn installed new water heater and WiFi main shut off flow valve. Another great experience!!!

Cynthia H.

We have used DS Plumbing over the past years for our plumbing needs and are always pleased with the quality of their work, their responsiveness to our needs, fair pricing and very personable technicians and owners who truly care about their customers. We had our hot water heater begin leaking on a recent Thursday afternoon, made a call to DS Plumbing and on Friday we had a technician come and explain our options, and he began emptying the hot water heater before the actual new heater arrived with the technician who installed it. Couldn't have gone more smoothly plus we were having house guests for the weekend so we were very thankful they could get the job done for us so quickly. Highly recommend.

Andy F.

Absolutely one of the worst businesses we have ever dealt with....There is so much they have done wrong from beginning to end it is ridiculous I did not have the patience or the time to sit here and list everything if I can save anybody aggravation go somewhere else

Sharon T.

I waited a few months to write this, but I keep seeing their vans around Pawleys Island and it really bugs me. Long story short: I called their office on a Friday because I had a clogged kitchen drain. The receptionist said they couldn't have anyone to my house until """"next Tuesday afternoon."""" I said ok, but I asked how much it might be to clear a drain. She responded that she couldn't tell me and that the """"technician"""" would do that when he got to my house. We waited patiently till Tuesday afternoon and their guy showed up at my door. He looked at my sink, then pulled out his iPad. He scrolled through their site and said; """"clogged kitchen sink. That'll cost you $342"""" To which I said, why in the world couldn't your gal on the phone tell me that? This might only take you 20 minutes to root out the clog. He said that might be, but that's our standard rate on a kitchen sink. Again he said that'll cost you $342. I responded, """"nope. Not gonna cost me that because that's way overpriced."""" Surprisingly he left without any issue...and I've never received a $59 bill for making the house call. I immediately went back online and found another plumber who had a guy at my house within an hour and cleared the drain for $185. Beware of Dependable and stay away from them. ( I don't remember the name of the second company, but it was something like J & N Plumbing...good guys.)

Danny S.

Requested an appointment online - got a call back very shortly (on the weekend!) to schedule for early next week. Tech arrived right when he was supposed to, we went over my issues, came up with a plan of attack, and he got to work. I got busy doing other things around the house, and about an hour later asked me to come check things out. Bill was very reasonable, and was written up and emailed to me while on-site. Paid with a credit card on their tablet (very cool!) and he was on his way.

Mark S.

We needed some rough in plumbing done. No way we could afford what contractors wanted to charge us. Austin came and did the work, was excellent, a fountain of useful information on how to complete our project, knew all the best resources in town, and was a very affordable price. I can't recommend them highly enough. The work was done quickly, excellent clean up, polite, personable. He also gave us excellent and reasonable bids to complete our project, pointed out what was easy that we could do ourselves and what might be more difficult, and for the prices he asked, we decided to simply have them complete the job. I read some negative reviews from several years ago. Read them with a grain of salt, we had only heard great things about Dependable and they certainly exceeded our expectations. Rare to find outstanding work at such a reasonable price.