Demoss Plumbing Company

Amy H.

Just had Demoss Plumbing in my home to replace 4 water cut off valves in my bathrooms that were over 20 years old and would not budge no matter what I tried. A local plumbing supply house recommended them to me and I am so glad I took their advice and placed the call. I could not be more pleased. The plumber came 5 minutes early and quickly got to work. He was done in about an hour and charged less than $175. Responsive, prompt, and competent. I will definitely call them the next time I have a plumbing problem.

Victor M.

Adam B and George installed a toilet in our downstairs half bath. They arrived early and did a great job. I called a few places. James was the friendliest and actually gave a good guess-estimate. Most would only say that they had to come out first which would have meant another day off from work. My husband and I plan to call Demoss again in a few months to replace our water heater. If you have plumbing needs, these are the guys to call.

Diane M.

This plumbing company starts charging $115. per hour from the time they leave their business to do the work at your house. This includes stopping at a store to buy materials needed for installation of your products... I live in Cedar Park and this company is listed in the Cedar Park phone book with a street address in Cedar Park. But in reality this business is located in South Austin. I was charged over $500. to connect a faucet, soap dispenser, disposal, air switch, flange, and under the counter water filter. For 2 and 1/2 hours of work the bill didn't add up, and then I was told that the business is really located in South Austin. I paid an enormous amount for a plumber to travel to my house from South Austin. Since I had found this plumber in the Cedar Park phone book with a local street address, I consider this deceitful.

In addition, 48 hours after the plumber finished his work, we noticed a large amount of water on the wooden floor in front of our kitchen sink cabinet. After inspecting the area, we found the cabinet floor, under some hoses and pipes, was swollen in places. Eventually, we figured out that the connection to the cold water valve was leaking that the plumber installed. I am hoping we fixed the leaks.

One other odd incident is that I noticed that the plumber had put the old splash guard back in even though we had provided a new one with a new flange. He said that the new splash guard didn't fit so he put the old one back in, and he mentioned that the water was draining slowly out of the sink. Later on he said I must have thrown the new splash guard in the trash because we couldn't find it? After he left, I noticed that something looked old and reached down and found two rubber splash guards, the old and new. The new one was under the old one and that's why the water is draining out slowly.

Lee Ann G.

We woke up to no hot water this morning, and called Demoss plumbing at 7 am. James sent Ismael first thing and we were up and running at noon. We could not be more pleased with their prompt, professional service!!

Rin F.

I have used this company for small repairs and a complete replumb job. I have never been disappointed. They are timely, professional and are great on follow up as needed. I have recommended to friends and neighbors and hear glowing reports.

Pat W.

I discovered a stain on the ceiling of my garage and traced it to a newly installed toilet upstairs. Based on a recommendation by a friend, I called DeMoss Plumbing and Daryl showed up. He fixed the problem within an hour and the price was very reasonable. I as afraid I was going to have to rip up a bunch of tile work. I will never use another plumbing company again. These guys get my highest recommendation.

Chris R.

I had an issue with a plumbing leak. These guys were dispatched by my insurance company to diagnose the problem. Ins would pay for the diagnosis, but I'd have been responsible to pay for repairs. They came on time, were polite and friendly, listened to me explain what happened, and within less than 5 minutes diagnosed that a bolt had come loose on the toilet, which caused the leak. I called my adjuster and he agreed they didn't need to perform the extensive testing since they found the problem. They tightened the bolt and did not charge me anything. How refreshing to find such honesty. Well done. Thank you!

Alex S.

Very Honest business - ARS came out to give me a quote to fix my water heater - quoted me $1880 - insisted on full replacement - I went ahead and purchased a new unit at Home Depot - had James at DeMoss come by to give me a quote - said it looked like it was just a supply line - had one of his guys come out and replace for $103. This is with a new unit sitting in my garage. Took the unit back to Home Depot and I was good to go. Very prompt on their appointments - waited on ARS from 8-12 and then they showed up at 12:45 just to give it a quick look and quote $1880. James said he would be there at 10 am and pulled up at 9:55. Will definitely use these guys again.

Melissa K.

Our hot water heater started leaking on a Tuesday night. On Wednesday morning around 8:30 I called DeMoss and James said he'd meet me at my house at 12:30 that day to give me an estimate. I rushed home from work at lunchtime and James was waiting. He took a look at it and said they could replace the heater the following day, and gave me a reasonable estimate.

The next day two gentlemen showed up ON TIME, did all the work necessary to replace the heater and bring our 1980 setup up to code (yes, our old heater was 35 years old; W00t!), including ducting, pipes, and other stuff. James called the next day, charged me exactly what he said he'd charge, and arranged for the City to come inspect it. Everything passed with flying colors.

I've been the victim of countless utility repair people who run 3-4 hours late without calling, discover unexpected costs halfway through a job, and leave the site a mess when they're done. DeMoss did what they said they would when they said they would. They communicated clearly and respected my time so that I missed as little work as possible. Full marks.

Kevin Z.

DeMoss Plumbing is the absolute worst company I have ever dealt with. I cannot think of one portion of my massive plumbing replacement that went smoothly

First of all, I would have never chosen DeMoss if it wasn't for Chubb Insurance tying my hands behind my back and pushing me towards DeMoss due to the low-cost nature of their bid.

DeMoss was tasked with replacing old Orangeburg piping underneath my house with PVC pipe. The project was to begin in Jan. 2015 and take 6-8 weeks to complete. The project finally was completed April 17th, when I had a drop dead date of March 20th.

DeMoss leadership is completely inept. Their workers wouldn't come when they said they would, excuse after excuse was relayed to me, management would never apologize for continued delays and lies. David DeMoss and project manager Michael are the worst leaders and operators I have ever met, I honestly thought at times they were purposely trying to screw things up and then not apologize to anger me more.

If you consider DeMoss for any size of project you are making a huge mistake.