Del-Air

Alane K.

Elderly abuse. Installed ac onto of bad line. Said nothing. 1 year later they are trying to charge her 2k (original NEW ac was 5400) To fix the bad line. We've tried calling over and over, and they say they'll call back and don't. When they do they just give us another quote. No matter how many times I explain the issue they repeat back a completely different issue. Like they can't hear me. Like it's a joke. Disgusting. ​

Hannah H.

Our A/C unit stopped producing cold air Saturday night after every A/C company was closed. We spent an uncomfortable night with our smoke alarm batteries going off because of the increased temperature in the house. Sunday I started calling A/C repair people hoping to get a service appointment for maybe Monday. When I called Del-Air I left a message at their emergency number. I was surprised to receive a call back almost immediately. I was even more surprised to be told they would have a repairman out that day at no additional charge! An hour before the repairman arrived I received another call telling me that he was on the way. The A/C repairman, Mike arrived right on time. He listened to my description of the problem and started in. In about an hour he had diagnosed the equipment by checking everything. He found that the drain line to the A/C unit which is suspended from the ceiling in the garage had been clogged by growth, cleaned the line and made sure the system was performing. The cost for the entire call was exactly what was quoted. The end result, Sunday night we had a nice cool home to sleep in again all for a reasonable cost. We couldn't be happier with Del-Air and their service.

Ronald B.

JP did a great job explaining what he was looking for to diagnose issues and determined that the part that another company recommended we replace for $1600 was working just fine. He explained possible causes of our issues and helped save us from spending money unnecessarily.

Katey S.

SCAM!!!SCAM!!!SCAM!!! Bought a new house in Orlando a bit over a year. Summer kicked-in in May and I had to call Del-Air because the AC was running 24/7 and couldn't get the temp any lower than 79deg. A very cocky guy came out just to tell us everything is ok with the AC. We had to run the AC full blast all summer... Same thing this year, summer is here and the AC just can't keep up with the heat inside. My neighbor is an AC guy and he showed me that Del-Air installed a lot smaller unit than it was needed. OUTRAGED!!!! Called Del-Air again explained the situation, just to get a rude operator on the line telling me I have to pay $79 for the service call... ARE YOU SERIOUS????? Fing scammers!!!! If you have a chance stay away from them! I hope this post helped... I wish someone told me this before... SCAMMERS!!!

Cicada5001 ..

Dell air was the worst experience ever . They admitted to a faulty unit when I installed the bran new air-conditioner but refused to replace it instead try to fix it . Now the unit goes down at least once or twice a year since we bought it .

Darren B.

We have had a few HVAC contractors over the years while we have been in Florida, but most were horrible, unfriendly, rip you off were very expensive and do little to no maintenance. Del-Air has been great! They are very prompt, friendly, reasonable pricing and contracts and do a great job. The first time we used Del-Air they were prompt, friendly, explained the work they were going to do and cost beforehand. I had one small issue while on contract and they were here the same day, and no charge. Most HVAC contractors we had for annual maintenance spent 20-30 minutes and barely did anything. Del-Air was here 90 minutes and went over everything with me. I personally would recommend Del-Air for your HVAC service.

Tim C.

I have been without AC since Saturday and have a newborn. Del Air came out day of one hour later than then the window with no communication of being late. They diagnosed the problem and we waited until Monday to confirm the price. I had to call ALL day Monday did not get an answer on price and timeline. It wasn't until an escalation report was filed that someone finally returned my call Tuesday afternoon. We were told the part would arrive Thursday or Friday but be given an update on Thursday. Thursday around noon I began calling again ALL day because no one would give me an update on the status of the part. I asked for the technician who assured me he would be available by name and he never returned my call. Management should be embarrassed by their employees lack of communication and responsibility. It is absurd that no one can give me a simple update on the timeline. We have a newborn and need to make arrangements for every day we don't have AC. This is the worst experience I have ever had with a company and it is due to the lack of communication.

Sue B.

I've had nothing but issues with my a/c system since it was installed a few weeks ago. I chose to upgrade my older builders system (Goodman) and went with Del-air because of the value and what I was told was quality work. Well, two weeks later and FIVE TECH VISITS later, my home is STILL without A/C even with this """"new"""" system, and every tech tells me something new is wrong with either the thermostat or the zone board or the wiring. Really?!? Just fix the system! I should not have to call, retell my issue to some random phone person, just to have them yet again offer me the service plan and know nothing about my issues, and then shout for someone to come out to again try and correct the issue for A BRAND NEW SYSTEM! Pathetic!

Ale V.

There is not enough time to list what I think could be improved. First this is NOT the Del Air that Central Floridians knew. Bob Della Russo passed away and the company sold to an out of state conglomerate. First...we had a Trane that stopped cooling in late July. We called Del Air and a young lady came out and said we need two parts , (covered by warranty) and that the labor would be approx $750.00. I was required to pay 1/2 up front which I willingly paid. Fast forward to today ...10/24...a few days short of 3 months and FINALLY our a/c is fixed! During this 3 months we went through hell. We are senior citizens who suffered this extreme Florida heat for a month. My husband is 81 with heart problems and I am 76. Finally they gave us a portable unit to put in our bedroom so we could sleep. From the original call we went through 6 repairmen/women and 3 motors and 3 circuit boards and 2 wiring harnesses and countless visits that often ran into the night. My husband stood in the garage more than once until after 10 in the August and September grueling heat. You can call them 100 hundred times but the calls are not handled locally. They now use a call center. They pull up your history and say someone will call you but they never do. I could go on with this dissertation for 10 more paragraphs and it would not do justice to the indignities, the stress, the lack of communication so.....my advice is stay away! They aren't the same.

Donna S.

Will never use again Crooks They told me on the phone it would be 69.00 for a tune up on our air conditioner and when the guy got here he said it would be 79.95 Also Our air conditioner is 2 yrs old and I was charged 97.00 for small plastic safety piece that should have been 10.00 and covered under warranty Then the tech installed it in 5 min and left all the wiring hanging loose which I had to fix because he didn't have plastic ties in his truck To top it off he left without putting the screws back in the air conditioner and the cover fell off after he left and bent the corner So I had to put all the screws back in my self NEVER AGAIN will I call these idiots !