Del-Air

Adelle P.

They installed a 3 ton Trane unit in 2015 that had repeated issues like 2 evaporator coil failures. Once again my maintenance check turned up issues. Now they suggest this was a problematic unit. Well, YOU sold it to me and refused to help me with the manufacturer or admit there was an issue till now because you want to sell me a new unit. After numerous quotes and an independent assessment I discover that Del-Air installed a 3 ton unit on a 2 ton duct system. I would not trust these guys again no matter what! They contributed to the early failure of the Trane unit through a shoddy install and spent 10 years gaslighting me. Don't trust these guys!!!!

Donald T.

I've had nothing but issues with my a/c system since it was installed a few weeks ago. I chose to upgrade my older builders system (Goodman) and went with Del-air because of the value and what I was told was quality work. Well, two weeks later and FIVE TECH VISITS later, my home is STILL without A/C even with this """"new"""" system, and every tech tells me something new is wrong with either the thermostat or the zone board or the wiring. Really?!? Just fix the system! I should not have to call, retell my issue to some random phone person, just to have them yet again offer me the service plan and know nothing about my issues, and then shout for someone to come out to again try and correct the issue for A BRAND NEW SYSTEM! Pathetic!

Dale G.

Worst service I have ever had with a business. They give you two hour windows to arrive, and then don't show. First day, I waited 4 hours. Second day, I waited 2 hours, and the technician just didn't show at all. When I called they said he was running behind (TWO HOURS). I told them I was not waiting any longer. Just a lot of insincere apologies and BS stories after that. Do not use this company if you value your time.

Orlando Area Luxury R.

Regardless of how desperate you are for help, I STRONGLY recommend against calling Del-Air and letting them anywhere near your AC. Over the last 10 months of our 1 year prepaid maintenance contract for them to service 4 properties and more than 10 units , we've had a number of complete missed appointments, no shows, guys showing up for an attic job without a ladder ..leaving to get one and never coming back...misdiagnoses causing leaks in our building and property damage, rude reps arriving at night telling us they """"don't want to be there"""" and will """"only repair it if the problem is simple, and so much more..."""" Today's probably takes the cake though. Recently, Del-Air cancelled two scheduled maintenance appointments at the last minute (one was really a """"no show"""") because our """"filters are special and on order."""" (They're not that special; ACE in both Clermont and Groveland have them). After weeks, two Delair trucks showed up and """"did maintenance."""" Two of our units are in guest houses we don't visit daily. Three days later, we found brand new ac filters sitting out on the front porch and one unit running with no filter and another unit completely dead with no filter. No response at all from Del-Air yet. This is after having spoken with at least 2 del-air executives, being promised only their very best, and having """"vip status."""" Imagine how well they take care of """"regular"""" status customers ???

Cheryl M.

There is not enough time to list what I think could be improved. First this is NOT the Del Air that Central Floridians knew. Bob Della Russo passed away and the company sold to an out of state conglomerate. First...we had a Trane that stopped cooling in late July. We called Del Air and a young lady came out and said we need two parts , (covered by warranty) and that the labor would be approx $750.00. I was required to pay 1/2 up front which I willingly paid. Fast forward to today ...10/24...a few days short of 3 months and FINALLY our a/c is fixed! During this 3 months we went through hell. We are senior citizens who suffered this extreme Florida heat for a month. My husband is 81 with heart problems and I am 76. Finally they gave us a portable unit to put in our bedroom so we could sleep. From the original call we went through 6 repairmen/women and 3 motors and 3 circuit boards and 2 wiring harnesses and countless visits that often ran into the night. My husband stood in the garage more than once until after 10 in the August and September grueling heat. You can call them 100 hundred times but the calls are not handled locally. They now use a call center. They pull up your history and say someone will call you but they never do. I could go on with this dissertation for 10 more paragraphs and it would not do justice to the indignities, the stress, the lack of communication so.....my advice is stay away! They aren't the same.

Ruth M.

I have been without AC since Saturday and have a newborn. Del Air came out day of one hour later than then the window with no communication of being late. They diagnosed the problem and we waited until Monday to confirm the price. I had to call ALL day Monday did not get an answer on price and timeline. It wasn't until an escalation report was filed that someone finally returned my call Tuesday afternoon. We were told the part would arrive Thursday or Friday but be given an update on Thursday. Thursday around noon I began calling again ALL day because no one would give me an update on the status of the part. I asked for the technician who assured me he would be available by name and he never returned my call. Management should be embarrassed by their employees lack of communication and responsibility. It is absurd that no one can give me a simple update on the timeline. We have a newborn and need to make arrangements for every day we don't have AC. This is the worst experience I have ever had with a company and it is due to the lack of communication.

Samantha S.

Elderly abuse. Installed ac onto of bad line. Said nothing. 1 year later they are trying to charge her 2k (original NEW ac was 5400) To fix the bad line. We've tried calling over and over, and they say they'll call back and don't. When they do they just give us another quote. No matter how many times I explain the issue they repeat back a completely different issue. Like they can't hear me. Like it's a joke. Disgusting. ​

Tony P.

My AC went out Del Air did a diagnostic and determined my AC coil was leaking. So Parts and labor totaled out to be $2,700.00. My nephew sent AC mechanic that does side work for him and the mechanic told me it was a line that had a leak and was leaking Freon on the coil. Said my coil was fine charged me $570 for the patch job and refrigerant. Oh I forgot to mention I kept calling to get an coil order ETA, customer service never returned my call. I found out the part was on back order for 3 weeks from another company.

Rene P.

My A/C unit has been cutting out for a few days. I knew how to drain the condensation build-up, but it's been cutting out every 30 minutes minutes, then every 10 minutes. I called Del-Air and made an appointment for a technician to come the next day, confirmed between 10 am to noon. Noon came about but no technician, so I called; the guy who answered the phone told me that they don't have my name on their schedule. So I called their appointment number, and they confirmed that I'm on their schedule, however, they were running late due to heavy schedule and apologized. I was told that the technician would arrive between 2 and 4 pm. At 2 pm, I received a call telling me that the technician is 30 minutes away. Well, an hour later the technician was still not in sight. Then, a call at the gate that the technician has arrived. When he (Mikeson) arrived at my place, I opened my garage (where my A/C unit control is located) and waited for him for about 15 minutes before he came out from his service van. I even smiled and asked in a friendly gesture: """"What happened?"""" and he said """"We are busy!"""" (not even an ounce of apology). My blood was about to boil and I said, """"You could have at least called me and tell me that you're running late."""" He said, """"I'm only the technician, and that's not my job,"""" Then he started telling me about what service I signed up for and what other services are available. I went straight to the point and said, just do what you need to do as part of what I signed up for yesterday. The attitude of this guy is UNREAL, as if he didn't care about anyone else, that I needed him to make my life comfortable, and that's all that matters. I should have read the reviews before I booked the service.

Alinne N.

If I could give them 0 stars I would. My husband called to make an appt when our A/C broke, they scheduled an appt for the following afternoon. Meanwhile it was over 90 degrees in our house (with kids and pets). No one showed up so I called the company, the rep that answered the phone was very rude. Told me my appt was for the following day for a different time (which didn't make sense). I ended the call and chose not to use their services because of the horrible customer service rep and the lack of professionalism on their part when mishandling their schedule. I chose a local A/C repairman who showed up 20 minutes after I called him and fixed my issue. Support your local small businesses, do NOT use del air. They don't care about you as customer.