Dean's Plumbing

Andres A.

We liked working with Dean's plumbing. The guy that worked at our house was great. He was very conscientious, too.

C L.

This is the type of plumber that I try to avoid with everything I have. I was misguided by the high reviews. They were charging 3X the next plumber I hired.
I called them out for water leaking and in my downstairs ceiling. The plumber that came out said he was going to charge $359 to cut a hole in the ceiling and go from there. I was desperate for the leak to stop so agreed. Once the whole was opened the plumber kept saying how difficult it was going to be to fix it and was going to be an additional $600. Sensing BS with how difficult it was I told him "NO". He then went to talk to the owner and came back with a discount of a total of $650. Still "NO", I didn't want to do business with this guy. The owner called me and asked what had happened. He said he usually charges a minimum of $650 per job. Something they should have said when I originally called them. So unless you want to shell out $650 no matter what the job, pass on them.
The next plumber I called charged me less than $300 and would have been a total of $300 for the whole project.

Chris L.

The folks are Dean's are responsive, responsible, and competitive. Integrity is a big deal to them and I appreciate that.

Rusty R.

All of the people that I spoke with including the owner were very kind and were sort of trying to be helpful. I REALLY wanted this to work out because it seemed very promising, but at the end of the day I was just not willing or able to justify the pricing. The low rating is due to my frustration in the overall process and the high costs.

I called with a very simple and common repair (moving a gas line down 12 inches so that my new stove can fit against the wall). I had a quote from another company for approximately $250 which I felt was a reasonable price but they couldn't come until next week. Dean's was able to send someone the next day which would have allowed us to get this fixed before family came into town. I asked the person that answered the phone for a general price range and they said it was not at all possible to give a price over the phone and that the only way to get an accurate price was to send someone out. I told her that I had a quote and just wanted to know if this was going to be really expensive because if it is between $500 - $1000 I wouldn't want to waste my time and money. They require someone to come look at it and charge a $60 service fee for that no matter what. If I had to pay the $60 service fee as a premium as well as a little more I would have done that to get the job done sooner. However, they ended up quoting me about $750 to start with. I was very frustrated but the technician was very kind and it was not necessarily his fault that the rates are so high. With that I was not going to pay 3x the amount of the other quote to get it done this week so I paid this fee and sent them on their way.

I called the company back and spoke to the same lady that I talked to when setting up the appointment and told her my frustration that this is exactly what I didn't want to happen. She gave my number to the owner, who called me back a few hours later. Again, he was very nice, but we were not able to come to an agreement on price. He initially offered to lower the price to $450 which with the service fee would put my total cost over $500 still (double the price of the other company). Eventually he agreed to do it for $350, but was not willing to include the $60 service fee in the cost. If this were the original quote at the beginning I might have been willing to pay it even though it is more expensive and still overpriced in my opinion for a simple job. I did not end up accepting the new offer though based on the fact that the hassle and frustration of this whole situation did not make me want to pay a premium to give them my business.

At the end of the day, there were several issues.
A). This all could have been avoided if you just had someone answer the phone that could give a rough estimate on basic repairs. I would not have wasted my time or money on any of it.
B). If I did not have a general idea to compare prices or know what home repair costs were, I could have been suckered into paying $750 for a very simple job.
C). I think that they charge a service fee because they cant afford to go out to tons of homes and not make anything when customers are turned off by high prices. I can't imagine anyone paying those prices for repair work so this helps covers the bills for the drive. Companies are welcome to charge whatever they like and I have no problem with that, but they need to be more up front or it feels like a bait and switch situation.

Personally I think they should have refunded this fee or offered to include it in the $350 quote based on the experience I had. That are the only things that could save this experience in my opinion. Sadly, it has not worked out and now I have thrown away my day and $60 that I will not get back again.

Oleg B.

The dispatch responded immediately to my call and I had plumbers I'm my house 40 mins later. They have found a leak in the wall very quickly and fixed it instantly with minimal damage to the wall.
Excellent job guys!

Gisselle L.

When one of my water heaters broke down and my home warranty was backlogged I reached out to Dean's Plumbing. They picked up the phone on a Sunday, were able to replace my water heater that same week, and quickly provided me with my invoice/receipt for reimbursement (from the insurance company). Professional service that was reliable and efficient.

Brian G.

We had an issue with our restrooms at the bar I manage and called Dean's, they showed up on time, had good pricing, and tech's were clean and professional. our technician was Billy S. he was very knowledgeable and professional, very happy with service.

Eddie A.

Loved how they showed up promptly. This was a second time I have used them. They always explain your options and try to find a solution that fits your needs and budget. Highly recommend.

Robert D.

Meh. I always begin relationships with new repair companies by acting absolutely ignorant of their practice. This allows me to better judge their honesty, integrity, and workmanship. These industries are all about repeat business and recommendation.

Dean's Plumbing was not only over-priced for everything, but prices went up as I "allowed" myself to appear more confused by their explanations. One procedure in particular (just flushing a tankless heater) I have actually had performed many times by many companies, eventually just doing it myself. Dean's quoted the highest price I've ever heard for this. It was in the ridiculous range, frankly, coming in at 2-3x what most other companies would do it for, and of course about 100x my own cost for performing it myself.

I found them slightly dishonest and sly, willing to take advantage of customers who may not understand much.

The workmanship was par or slightly below. Care was not given to sealing on the outside (i.e., none was performed at all). Yes, this is technically not their job to handle. But, it has always been a value-added for other companies. There was zero inspection for possible water damage in a place where it was likely to have occurred. I have my own snake cam. I'll figure it out. It's not as if they were tight on time. The gentlemen were very chatty about many things for a lengthy period, during and after payment. This seems to be just laziness or apathy on their part.

Masks were not used at all by one gentleman, and only partially by another. Social distancing was also lacking.

I understand that any of these businesses can be a crap shoot, depending on who you get to come out. Perhaps that is the reason I am the oddball out in these reviews. But, each and every one of them represent the main business and the main business should be judged thusly.

Would not use nor recommend this company, again.

Lawrence And Teressa D.

This is the second time using Dean's service and have been very pleased both times. They sent the same plumbing technician which was a plus because not only does he do great work, he makes sure you know what coverages are included, and he is very kind and has a great personality. They installed a new kitchen faucet, reinstalled a half bathroom sink and toilet that were removed during restoration resulting from the February winter ice storm. I would definitely recommend this company to others. And, like all plumbing companies, the work can be costly but it is reasonable.