Dean's Plumbing & Heating Inc

Jessie B.

It's taken me a while to write this, but I think people need to know the kind of people they are paying.

This incident occurred in Mammoth Lakes at approximately 3:30 Monday, June 22, 2020

This company had a driver that sped through our neighborhood at over 40 mph. It's posted 25. He was yelled at by 3 people (one he almost hit who was on her bicycle) before violently hitting my beautiful cat, Milo. A forth person saw the impact and the name of the company on the truck that proceeded to speed up Old Mammoth without even slowing down or looking back.
When I called the company, the secretary, Ashley said there were two drivers in town that day. Both told her they weren't speeding nor did they recall hitting a cat. She told me I needed to describe the driver and give her a license number on the truck. Also they have no record of the times the drivers go to their jobs.
Upon this denial, I posted the action on social media where of course I got huge responses. Milo was a legend in our neighborhood and loved by many. This was posted after 3 days of struggling with having known this company for years and its drivers as well. Because they showed absolutely no remorse and complete denial (even upon having eye witnesses), I proceeded with the post.
A couple of days later, the owner, Andy, reached out to me upset at my posting and requested I stop. No apologies. No admitting the driver hit my cat, just anger at my posting on social media. He called twice when I again reached out to him. Ashley answered and said he wasn't in the office. When I tried to get another number to contact him, I was told the office was the only place he could be reached, but yet on two occasions I was unable to reach him there. She informed me that he was upset about my postings and wanted me to stop.
That didn't happen and they're cowardly driver NEVER, to this day has stepped up to apologize for killing my 7 yr old cat.
This has been devastating to me and most likely would have eased a great deal of my pain had they showed even a tiny bit of compassion.
A company with these kind of inconsiderate, uncaring, careless people driving and running it should be highly disregarded no matter what their work capabilities are. This could have been someone's child, and in fact, Milo was mine. He was my anchor, my strength, my heart and brutally run down without a thought. He was my hold while dealing with all the covid outbreak and still having to work. They tore him away from me and couldn't have cared less.
You might ask around about their drivers before having them go speeding to your house to do the job and kill your pet or your neighbors without a thought.
To this day I have not received an apology (I have to see these drivers all the time) or even an acknowledgement.
Their lack of compassion and honesty should be given regard when hiring. It has a great reflection on this company. Honesty is huge when contracting a business. As anyone knows these attributes in a human follow through all they do in life, including their workmanship on their jobs.

Shannon M.

Thank you Deans plumbing for helping me when my swamp cooler went out. Called in this morning and got a quick response and Jordan fixed it by this afternoon. Thanks for fitting me in your schedule Jordan. Lifesaver!

Carri M.

Needing emergency plumbing service (busted pipe under house) on a weekend, in a town where it is hard to get ahold of service tech's, even during business hours, was a scary prospect. After calling a few places with no luck, we were shocked when we not only got ahold of someone, but they said they had a service person in our neighborhood and they would see if they could also make it to our home. They arrived within 2 hours of our call, and had the problem fixed for us in an expedient amount of time. We never imagined it could all be fixed so quickly. They were super professional, helpful and respectful.

Michelle And Joel S.

We have had this company over to our place twice now to fix leaks. The second time was in October to fix a leaky bathroom sink drain. We were gone the entire month of November and December and came home to the sink leaking in the exact same spot as before. I called and scheduled an appointment and was told I was first on the list for the morning appointment time frame (8-noon). No plumber ever showed up, when I called I got the we are sorry there was an emergency last night. Yet no one bothered to call to say the plumber was detained or not going to show up, I had to call them and ask why I taken time off work to sit home when they knew first thing that morning that they were not going to send someone. So they rescheduled me for the following week. Again I was told I was first on the list for the 8-noon slot. Again no plumber and after two calls to the company all I could get was that we understand it must be frustrating but there is nothing we can do as office staff. No business can expect people to take time off work to wait for repairmen that never show up especially for an issue those repairman supposedly fixed once already. My business will be going elsewhere.

Update: Raised this to a two star only because they eventually called my husband early one morning and said we have a plumber in the area. My husband was able to get ahold of me and Lou came and fixed the sink. Lou was very professional and fixed the issue although he asked me repeatedly about the kitchen sink, the leak was in the bathroom. I couldn't figure out why he was interested in the kitchen until we got the bill and the initial description was taken down as kitchen sink. Will still be going elsewhere for any future plumbing issues/needs as the office staff and scheduling can't seem to figure out how to get a plumber to your house for the correct issue or call you if they aren't able to show up. But Lou was great.

Carol S.

What an amazing job they did! We had our HVAC upgraded because it was super loud and inefficient. The men were really pleasant and hard working. They left us with a quiet and extremely efficient system. I would recommend them highly!

Dave M.

This guy didn't even have the courtesy to return an email. He must have so much business that he doesn't need mine. Not cool. Not cool at all. I will never recommend him for anything, anywhere.

Ashlee A.

Have had Dean's out for emergency plumbing repair once and they were quick to respond, drove 15 minutes to our location and got the sink working quickly. They also corrected a plumbing issue that was created by a previous person and the price was reasonable. Would definitely recommend for any plumbing issues!

Donel H.

I had great customer service with Addy ; & Jeff came out to do service on our swamp coolers... very friendly & if u ask questions u get a genuine answer! Thanks guys!!

J. K.

Service is great. What I especially appreciated as a second home owner is the communication excellence - there was no gap between the information shared in our phone call and the technician. Notes were taken during the phone call and printed on the bill as was the technician feedback. My one and only call got us in line with other requests during this high season for HVAC yearly checks and I received the bill just when I thought about calling to make sure they still had us on the calendar. I wish everybody were this efficient.

Kim M.

We had a problem with our water heater and Andy showed up on Monday Sept. 25. He said he needed to order a part but showed us how to manually start the water heater so we could have hot water. Did not hear from them so I called Friday Oct. 6th to explain how disappointed I was that no one had called back to follow up and I was told by Jess that I could take my business elsewhere. I asked to please call me back when they knew they could come out and repair with the new part. Called back 2 hrs .and still no answer and spoke with Peggy the Office Manager both Peggy and Jess talked over me as I was speaking, not good. Peggy did call me back and said Andy had ordered the wrong part, there would be no charge for the first service call and I could take my business elsewhere. Really, I guess Dean's has so much business they can turn it away. Very disappointed and terrible customer service, don't waste your time with this company. So sad.