Day & Night Air Conditioning, Heating, & Plumbing

Mike D.

I have had many services provided by Day & Night over the years and have found them to be one of my best, most dependable contractors. They have done Heating / AC and Plumbing for me at my home and rental properties over the years. They are prompt, dependable, on time, efficient and neat.

Shirley D.

With 121 degrees in the Phoenix area yesterday, many people had issues with their AC. Mine died in the early evening and the temperature in my house approached 90 by 9 PM. This was one of a number of companies I called. The company where I had a service contract did not even return my call until 1 PM today to tell me they could not come out until Wednesday. It was Sunday when the AC died! This company, Day and Night Air Conditioning, returned my call very promptly, and although they could not come out Sunday night, they did schedule me for 3-7 on Monday. I reconfirmed on Monday morning after learning that no one else could schedule anything any earlier, and the technician was here promptly at 3:00. What a pleasure to deal with such a nice and competent receptionist and a prompt and efficient technician. After less than 24 hours, all is well, I am cooling down nicely, and this company has my highest praise.

Ever since this original appointment, I have maintained a contract with this company to do a full inspection of my heating and cooling system twice a year. Each of the technicians who did the inspection was very thorough, clearly competent and definitely not out to have me buy something that I didn't want or feel I needed. All options were always thoroughly explained. The past three inspections were performed by Eric Rentz who I've been requesting when I make my appointments. He explains things so thoroughly, answers any questions I may have and does not cut any corners in examining and cleaning all the necessary parts of my system. I will continue to recommend this company for all aspects of heating and cooling maintenance and repair. Calls to the office are handled efficiently and very politely, appointments are confirmed appropriately, and technicians arrive when scheduled in a very reasonable two hour window. It is definitely a pleasure to deal with such a reliable company.

William R.

I have used Day and night a couple of time before this last time. I received a quote for two jobs ie; replace outside leaking faucet and replace a mohen cartridge on a shower. He (Josh) gave me a quote that I thought was high but within my budget so I agreed to the repairs. He replaced the faucet in about 5 minutes and then went to the shower. After fiddling around with channel locks for a few, he stated that cartridge was too corroded to be replaced that we should open the wall and replace the valves increasing the quote from $250 to $1350. He said that it would have to be scheduled for another day due to timing. He never even pulled out the cartridge removing tool or even truly tried to removed it. He then charged me more (about $75) than the original price that we had agreed on for the outside faucet due to ""not having 2 repairs on the same visit"" and scheduled the shower 2 days out. I had another company come out and he was able to change the cartridge in about 10 minutes and charged me about half as much as Josh had originally quoted me.
This was nothing more than him trying to upsell me unnecessarily in order to pad his own pockets. He didn't even try to replace it and tried to sucker me. He also screwed me by increasing the price faucet replacement price due to him having to reschedule the second repair.

Debbie H.

We've used Day & Night Air Conditioning & Plumbing on several occasions and we've always been pleased with their work. They are Prompt, Professional & Reasonably Priced.

Paul M.

I had Day & Night do an emergency repair to a water line from the water meter to my home. The staff I spoke with were helpful and pleasant. The technician (Cameron) was friendly, knowledgeable and efficient. They were the only company I called on a Saturday afternoon that was willing to come out and fix the broken main water line within 4 hours. They actually came 2 hours early. I would give them 5 stars for how I was treated and the work done.

I am giving 4 stars due to many of the other comments related to price. I thought $746 was high for 2 hours of labor and minimal material cost, but it was a same day repair request on the weekend. I think most of what homeowners get charged is generally on the high side nowadays. I understand various factors go into pricing and likely many other companies would have charged similarly. I would still use Day & Night again due to their quick and professional service and friendly staff.

Michelle G.

I would give this company zero stars If possible! They are unprofessional and provided me with nothing after paying them almost $700. When my house was 90 degrees and getting warmer, after they came out twice, I contacted the Service Manager, Mr Gondella (if that's his real name), and he told me he didn't believe me.

The people on the phone and even their technicians seem nice but no one seems to be able to tell the truth. They wanted to charge me thousands of dollars for a leak and when I questioned my options they told me everything was my fault. I went with another company that is not only professional but they fixed my air conditioner for a reasonable price. I even waited 2 weeks before writing this review because after dealing with Day & Night I was fearful of the other company. The good news for us is that the other company, not Day & Night, fixed out air conditioner and we have had no issues since the other company's visit.

I also believe that the high rating for Day & Night is false. They send customers an email asking for a review and if the review is not 5 stars, they do not publish it.

Do not use this terrible company!

*Update* - While I don't change anything in my above review, I will share that the Marketing Manager reached out to me. She was very professional and apologetic about my experience. She then followed up with a reimbursement of the funds I paid them. I truly appreciate how the follow up was handled.

Craig D.

I chose this company due to its rating here, but unfortunately I'm left a bit disappointed. I'd scheduled an escrow inspection of the A/C unit at the house we wanted to purchase. This was an item that I had a very small window of time to get completed in. The appointment was scheduled for 8-12 the next day, and I passed on the information to the realtor. Fast forward to 4:00, and I hadn't heard anything from the technician or the realtor, nor had I seen any reports. Figured I would give a call to make sure things had gone okay. After some hemming and hawing on the other side of the line, I find out that the tech HADN'T EVEN GONE to do the inspection. While they were apologetic, and set up another appointment for the next day, I was definitely frustrated and disappointed--with this delay, and the 4th of July holiday, it put even more pressure on my wife and I to cram our negotiations into a smaller space of time.

Nick R.

Terrible experience with these guys. I called in the morning or 4/9 to schedule a time to get AC working (note: it's about 93 degrees today). The lady from the office called me back later in day to let me know the repairman would be closer to 7 PM (originally a 4-7 PM window). I thought this was great, rarely do You get courtesy calls like that. That is about where the quality service stops. NO repair man showed up. I then call the office and they have the after hours guy call me. The after hour guy let's me know there is an extra charge for after hours service (ummm sir this was not supposed to be after hours but you guys dropped the ball...) so he shows up and temporarily fixes issue (charges me $250 to put a wire on the unit) and then air stops working 5 min after he leaves and he said he is on his way back... this was 40 min ago. I'm not sure who is hiring and training their people but this situation was truly an embarrassment for the company. I would NEVER recommend this company and I will NEVER being calling them


I would recommend reaching out to Absolute Value Heating a cooling. Very reasonably priced and extremely professional.

Jenn B.

I am so impressed with the customer service and technician service of Day & Night Air! I called based on a promo from KUPD.

Before true summer temperatures hit, I wanted to be sure our unit was looked over. The CSR, Michelle, who took my call was great to speak with and offered their current specials. She found a technician in the area, and I had next-day service. I received a text notification that I was the technician's next stop, and a phone call from the technician with a 30-minute warning that he would be arriving.

When I answered the door, I met Antonio. The first thing I look for is professional appearance, name tag and uniform - I'm not letting just anyone into my home! Antonio had a clean, pressed uniform with belt and tucked in shirt - wow! Upon entering, he stopped to put on shoe booties to protect our carpet/flooring. He presented me with a sheet that described how the service call would go. He asked that I ask any questions and stop him along the way at any time. I had very few questions, but when I did, he explained clearly and using layman's terms so I could follow what he was describing (even not knowing too much about A/Cs). Through the service, he was very clean with his work area, non-invasive, and courteous in my home. He even asked to borrow the broom to sweep up some insulation that had fallen from the attic access.

At the end of the service, he ran through everything he had completed. He left me a short list of recommendations and pricing. At no time did I feel pressured or obligated to purchase or install any of the items, and he explained the benefits of each as well as reiterating that they were all optional, not necessary for the unit's performance. He also gave me handouts on the recommendations so I could read and research the items.

Antonio was able to take my payment in the house because the company has provided mobile devices with portable card swipers, so he didn't even need to take my card out to the truck to process the payment. I was charged exactly what I was quoted - no hidden fees, charges, or taxes at the end.

Antonio even took customer service one step further by adjusting my neighbor's trash and recycle bins so the truck would be able to access around his service vehicle. This is not day-to-day norms.
I thought my routine check up would be wiggling a few wires, checking the vents, and out the door. The service was thorough and took two hours to complete. I purchased one of the recommended items, which was available on the truck and he was able to install same day (no extra trip charge)!

Overall, from call to complete, this was a great experience! I will be inviting them back for our fall service, too.

I definitely recommend calling Day & Night Air if you're in the market for routine or emergency service!

Lourdes H.

My expectations were most certainly exceeded by Day & Night Air Conditioning. I can't praise them enough for an exceptional job well done, prompt & wonderful customer service, and competitive pricing with affordable payment options. I recommend them to anyone in need of their services or new units installed all together.