David Gray Electrical Plumbing Heating & Air

Joe M.

Deceptive Price Practice. I used & referred them out for years...Until they changed from hourly billing to by the job. I made an apt Tues for Fri,& was told about the $89 trip charge. OK. Said I have a kitchen faucet to replace,the sprayer broke off. I have the replacement. No mention of the cost from them. I'm expecting an hourly rate. They text they are on the way,no mention of price. They arrive,confirms I called in to replace a kitchen faucet,then tells me the fixed cost price is $398.07!!! Using my faucet! Do I want to continue? What choice do you have,why wasn't I told before if it was a fixed cost? And that is the deceptive part,had I been told when I made the apt,the fixed cost is $400,I would have found someone else,but that would have taken more days to use my kitchen sink. So I said OK. Then I was told the stops should be replaced, that would cost $120 each. Wow. Mon I called the office to ask if the pricing was correct. Brandon handles the billing,(Must be the name) & he said that was the price, you agreed to it. And that was it. I doubt if anything else from them is affordable, so I would look elsewhere.

Laura H.

Wish I could leave a better review but they never called back nor acknowledged our message.

Buckie C.

$89 show up fee and $375 and hr labor rate is factored into the """"flat rate"""" pricing. Get ready to overpay for unlicensed technicians.

Migdalia C.

I recently moved here and encountered a plumbing problem in my newly purchased condo. Unfortunately, the problem occurred while I was away. The association gave me the name of plumbers to contact. I chose David Gray after I was told that it would cost $89. for the initial service call. Upon my approval, I confirmed, this amount would be credited to the cost of the repair. Negative! When I finally heard from the technician, he told me what work was DONE and the cost. AND, he advised as to what further work was needed! So, what happened to the estimate I requested? I was not given an opportunity to approve or disapprove the work. Normally, I like getting a second opinion to make an informed decision as to the best solution. Gray didn't allow that---they made the decision and moved forward without consulting me. I reached out to the company hoping that they would give some compensation/consideration under the circumstances - no such luck. Again, they did what they wanted to do, and took no responsibility, case closed! This puts them on my """"no-call"""" list. Too bad, my first plumbing experience wasn't favorable making David Gray a """"no-go"""" choice. It appears I'm not the first to get taken by their """"bait and switch"""" game.

Amy D.

We have two exterior flood lights that are not working. The lights are new so we figured that they were incorrectly installed. The electrician came out, went into the attic to check the connection. We had been told that it would be $89 to come out to check and let us know what it would cost to fix it. Instead the technician told us that it would be another $93 to remove the lights to look at them. (Again, the lights were new so we new it was not the fixtures that are the problem.) Since we would be charged that additional money with no estimate of the cost of repair, we declined to continue further. Our assumption had been that the $89 fee would tell us what the cost of the repairs would be. But he could not tell us. If we had paid the additional $93, then I presume we would then be charged who knows how much more money for the actual repairs! Other companies charge to come out, but give you the cost of repairs after the evaluation. Some even apply the evaluation fees to the repairs. Not David Grey. I feel totally ripped off. Find someone who won't pull a bait and switch.

Kara W.

AMAZING! I've literally NEVER had a company actually do the proper work to my a/c system. David Gray fixed my issues fast! Excellent customer service and friendly staff. Highly recommend!

Larry B.

Needed a dishwasher installed. Look I get it. There are dishwasher installs and then there are dishwasher installs. Hard to tell how much without seeing the job first. Or is it? Their deal is that they do not quote any price of any kind over the phone. They'll send someone out and give a price. HOWEVER... they charge $89.95 for that someone to come out. Non refundable of course. So I bit. I had the guy come out. Paid $89.95 For our dishwasher install, there is a properly functioning dishwasher already there. There's a brand new dishwasher in a box. There is a ton of space around the dishwasher. The floor is sheet vinyl so the old dishwasher would slide out perfectly. David Gray's price to install the dishwasher? $600! That was about the price of the dishwasher. Obviously we told the guy to forget it but now we're out $89. What a racket! Hey David Gray I assume you don't want to install dishwashers. If that's the case, say so. If you really do want to install dishwashers, how about you join the 21st century? Tell your call center people to ask the three or four questions whose answers you need in order to be able to provide an approximate price. Then just say to the caller, """"based on what you told me, the approximate price to install the dishwasher is between x and x."""". OR how about you also ask the customer to send you over a picture of the space where the dishwasher is to go. Otherwise, David Gray.... you're running a racket to collect $89 fees from folks.

Harold E.

Don't trust their estimate. I had a wall leak and needed immediate repair on the weekend. They came out told me the amount to fix which was very high-but it was an emergency. When they finished the final number was almost double without a good explanation. I won't make the mistake of using these guys ever again.

Jennie Z.

DO NOT USE THEM! I needed a basic re-hook up from having kitchen counters installed. I had many if not all of the parts and was quoted $956!!! I said no. After the first call to the supervisor, they knocked off $100, still my answer was """"no."""" I asked for an itemized pricing list and he said they don't have one. After the second call to the supervisor, it was in the $500 range. That was after they gave me a commercial price and supposedly a first responder discount (I'm a teacher). It appears that they have a separate quote list for females. I would be embarrassed working for a company that does business like this. Save yourself time and money and don't bother with them. Plumber's name was Tom - here's his 15 minutes of fame along with the company!

Kevin D.

I used to recommend David Gray. I no longer do. Management may have changed. I was grossly overcharged for the simple replacement of a garbage disposal unit that I had purchased separately. At first, they wanted about $269 for this simple task. When I told the plumber no, he offered to take off the """"diagnostic"""" charge of $49. I accepted, but the charge was still way too much for the job. I will say that the plumber was courteous, but it is easy to be courteous when you are knowingly gouging your customers.