Daniel's Plumbing and Air Conditioning

Jose R.

I had what appeared to be water stains on my ceiling on the 1st floor of my 2 story house, so I decided to call to and have them come and check it out. The technician proceeded to cut 2 holes into the ceiling to see if he could locate the reasons for the stains on the ceiling. Basically he shined a flashed light into the piping and PVC tubing but was unable to determine the source of the stains on the ceiling. To do the investigative work alone cost me $500 only to find out they could not explain the source of the stains on the ceiling. The cost of their work is unreasonable expensive. Next time I will do some shopping and ask for quotes before having anyone come out. Lesson learned.

N S.

It's obvious from recent reviews that Daniel's has completely dropped the ball when Austin needs it most.

My experience: our tankless hot water heater burst a pipe during the freeze. We ordered a new tankless online and had it ready when the technician, Dallas, arrived. Dallas was great -- no issues there. The install price was $2,100, which seemed REALLY expensive, but on further research is roughly average.

Here's the issue: we were charged a $300 city permitting fee. That same fee had been waived by the city the previous day due to the disaster. The technician didn't know this and charged us, saying we'd be reimbursed. That hasn't happened yet. I've called several times and it's clearly an answering service (with an Ypsilanti, MI #) who doesn't know any of the complexities of the situation here. They're in over their heads.

Tellis E.

Like many others in Texas have done over the past two weeks, I frantically sought out a plumber to repair a burst pipe in the aftermath of the recent winter storm. I scheduled an appointment with Daniel's Austin based on generally positive reviews I found on the Internet. However, after 10 days of waiting for for my scheduled visit , I was stood-up by the company today.

Below is brief timeline of my interactions with the company:

1) Fri. Feb. 19:

- Scheduled appt. for Mar. 2 between 1:00 pm and 7:00pm

2) Mon. Mar. 1:

- Called and confirmed my Mar. 2 appt. with company

3) Tues. Mar. 2 5:00 pm:

- Called the company to check on the status of my confirmed appointment.

- The customer rep confirmed the I was on the schedule but that no technician had been assigned for the visit. The rep did not have an explanation. I firmly but politely asked if it was possible to get a technician out to my home today. He indicated that he would check and call back.

- I have received no call, email or text from the company in the nearly fours since my call.

I understand that this is a chaotic time for plumbers in Texas however it seems reasonable to me (and good customer service as well) that a company has an obligation to a customer that has a scheduled (and confirmed) appointment to follow-up with some form communication if the appointment cannot be kept.

Although I would be disappointed (and a bit more stressed out) if the company cancelled or rescheduled my appointment on the very day of the appointment, I would understand given the circumstances.

What I cannot understand, or accept, is the lack of effort by the company to call, email or text to either cancel or reschedule the appointment.

Very disappointing.

**Update ** Thu. March 4:

- I received a series of text messages and voicemail messages from the company on March 4 between 8:37 am and 9:26 am that my appointment was scheduled for March 4.

- A technician arrived at my door a few minutes later at approx. 9:30 am. I explained the situation to the plumber (he was apparently unaware) and told the technician that, since I had not heard anything from the company in the 2 days since the no-show appointment, I scheduled an appointment with another plumbing company for the repairs.

- From March 2 to March 3 I did not receive any communication from the company regarding the no-show on March 2. Moreover, none of the communication I received from the company on March 4 acknowledged the March 2 no-show.

Jill F.

BEWARE!! They are polite but cannot and should not be trusted,


They are engaging in price gouging during the winter storm. I had a very small PVC pipe burst on the outside of my home. Luckily no other water pipes burst, No other issues. This was minor fix but a. major obstacle toward getting my water back on.

They quoted me 799 dollars to fix it. It was a one hour job. I was stunned and asked them if this was the usual price.

I had been without water for three days at this point. They insisted it was their usual rate. I was desperate at this point and willing to pay whatever I needed to pay but my instincts kicked in and I said no.

I had another come and fix it for 175 dollars, next day.

The ATTORNEY GENERAL DEFINES PRICE GOUGING AS: Demanding an exorbitant or excessive price in connection with the sale or lease of fuel, food, medicine, lodging, building materials, construction tools, or another necessity.

Bo R.

I feel like I got ripped off. Pipe burst due to the freezing weather, so i was pretty desperate and they were the only ones who were able to get out to my house quickly, so I didn't have much of a choice. $325 for "investigation" (cutting a hole in the drywall), $456 to remove a concrete block that was housing the PVC pipe, and an additional $800 to replace less than 2 ft of PVC pipe ($1580).

I was told this was the only option, as they were just restoring water because of the disaster situation in this area (understandable), but the technician wouldn't quote me for the additional full repair, and said I needed to call to schedule an additional follow up. Called that same day and was given an appointment date over a month later. Called a few other plumbers, who not only scheduled me sooner, but quoted me $500 for the full fix (digging into the ground to properly put the pipe, as well as removing the PVC that was installed by Daniels and replacing with copper underground).

Considering it being a disaster situation, my only options were to pay $1500 for a freaking PVC repair, or go another week+ without running water (i could have done everything myself besides chipping the concrete block, so essentially $1100 for removing drywall and replacing a couple feet of PVC pipe). I was also not told about financing options, and was pretty much told i needed to make an immediate decision because they were busy trying to get out to other houses that lost water during the freeze, so i ended up just putting it on my credit card (again, we're in a disaster situation, I'm housing 4 people at my house because they had been without power for days, and i just want to get water restored to my house so we can drink/cook/flush without having to walk to my neighbors house to fill 5 gallon buckets)

Like I said, it feels like I got completely ripped off, which if based on other reviews I'm reading now seems standard for Daniel's (wish I had done this BEFORE hiring them, but they were the only plumber who could service my house that same week)

And to hammer this point down, this was just a TEMPORARY FIX, where now i still need to hire an additional plumber to come out and do a permanent fix that doesn't leave me exposed to another freeze and burst event.

I'm normally a pretty understanding person, but this really makes me feel like I've been taken advantage of.

Richard A.

I understand everyone's busy due to the cold spell... HOWEVER, I feel that this company was either dishonest in their ability to service my home or incompetent in scheduling their workforce. I made an appointment on Feb 17th when a frozen pipe burst and flooded my master bedroom. Daniel's kept sending text messages to confirm that they will be at my house on Feb 21st, so I did not try to schedule another plumber and did without water for 5 days. On Feb 21st they confirmed they would be there between 1-3pm, only after waiting all day, to tell the could not make it. I ended up fixing the busted pipe myself. These people were USELESS to me. If they had been honest I could have continued to look for a plumber.

Wayne B.

Larry and Morgan of Daniel's Austin Plumbing are superheroes for coming to my condominium complex after this unprecedented deep freeze in working and repairing the broken pipes throughout the entire complex. They were extremely fast in getting water back to all the residences. Can't be anymore grateful and appreciative!

Gretchen K.

Daniel's Plumbing left me in a bad situation today. I had a scheduled appointment and received an email confirmation, but no one showed up. I tried calling, but wasn't able to get any information on if/when a plumber was showing up to my house.

Margie P.

Highly recommend. Excellent service. Drew was so professional and polite. Risked his safety on treacherous icy roads to repair my broken water pipe!!

Tom B.

I have an older toilet that occasionally clogs -- maybe once or twice per year at most -- so that a plunger won't do the trick. I've called plumbers who've done a simple un-clog for anywhere between $125-175.

For my latest clog, I contacted Daniel's, and, to their credit, they were able to come out later that day. After briefly looking at the toilet, the tech -- friendly and professional -- said he could provide me with options. Those four options included unclogging for more than $350 (!) -- or buying a new toilet. I told him the price for unclogging was ridiculous -- I explained what I'd paid previously -- and he told me to make an offer (I said $150 -- more than fair) and that he'd check with his manager. He came back in to say there was "nothing we can do" but that they highly recommend we get a new toilet instead, and proceeded to try and sell me on the benefits of doing so.

Given the price quoted for the un-clog, I was highly suspicious of this company's prices and told the tech I'd need to do some research. He sent along a quote for a new toilet via email but hadn't included the toilet's model #. So I sent a follow-up email asking for the model but didn't receive a response.

From the time the tech arrived, we had the feeling this was all about up-selling us more than it was about fixing the simple problem at hand. The previous time we had a clog, about six months ago, the tech came in, unclogged the toilet in minutes, and charged $150. Given our experience with Daniel's, we did indeed decide to go with a new toilet -- but with another company.