Daniel's Plumbing and Air Conditioning

Gary W.

Had a second experience with Daniel's to service a tankless water heater. The tech wanted $1000 just to diagnose the issue...with actual repairs on top of that...the unit retails for $1800 at Walmart...

We engaged another plumber who diagnosed the problem with a simple inspection...repair cost was reasonable.

We cancelled our annual contract with Daniel's.

Subrata M.

This company is not reliable. They take the order , do some fix , keep it holding for several days . Always move schedule next days . They take the money before hand. So you can't move to other plumber. Water will be flooding , even it is Daniel's plumber's fault , Company will be moving the schedule next days . It happens two times , It seems like a chronic problem.
I gave my positive review based on first occurrence, forgiving first incident.

Yesterday , Plumber Luck (from Daniel). didn't replace PRV valve with shut off properly. During the installation I asked him about quality of the work . He was positive. But the PRV valve installation broke today ,flooding the area.
Daniel plumber , couldn't install simple PRV valve successfully. Now Daniel , pushing the plumber schedule. if I call office, they blame dispatcher . always ...

It seems , mode of operation is .. take the order then don't give it a priority .. pilling up more work than they can handle ...

If you request them to give higher priority , they will threaten you to move the schedule to next ,next days ..

Chris H.

Hello All,

The Plumber who arrived at my apt was knowledge and friendly. However if you're doing an insurance and or a home warranty claim I would avoid this Plumber at all costs.

This is due to what appears to be predatory Bussiness practices, or a gross negligence of their billing practices

I submitted a call to Daniels Plumbing on Friday Dec 23rd. I was able to confirm an appointment with them for service on Monday Dec 25th. I was calling due to pipes bursting in my bathroom.

I was sadly disappointed on Monday when they informed me they were overbooked with emergencies and canceled my appointment and rebooked me for Thursday. I understood there were a lot of emergencies that were probably more urgent then my water that I stopped leaking, so I had little concern this with.

However my issue came up once they arrived at my condo for the repair. They provided a 2k estimate, and I shared at that time that I wanted to provide it to my insurance, and Home warranty for review prior to paying.

After submitting it too travelers(Insurance), and Old republic(Home Warranty). Both of them requested itemized estimates explaining the labor and part costs.

Daniel has been unable to provide this after 3 days of consistent calls, when contacting their scheduling team one agent was able to contact a manager and insisted a GM or customer care manager would contact me. Another agent told me there was nothing they could do.

The root concerns from my Insurance and the home warranties is prices that cannot be justified, and that seems to be the case with Daniel being unable to provide a breakdown of the charges for parts and or labor.

Dear Daniel management team, You should have multiple notes with contact information for my Home Warranty, and my insurance and their requests.

If not please feel free to contact me and hopefully we can resolve this in a timely manner.

Greg S.

I had a bad experience with Daniel's Plumbing. They were a no show for an appointment. They have a very and ridiculously long period of five hours during which they may show up for an appointment. Most firms use a period of two hours. Don't rely upon them to show up.

Maria Z.

Don't even bother dealing with this company. I woke up on Christmas morning to find my outdoor pipe burst and was spraying water everywhere. I called a few plumbing companies that morning hoping to get a head start on getting scheduled. Daniel said that someone can come out the following day (on the 26th) in the afternoon and I got scheduled. I read the bad reviews, but thought this might be different situation. I woke up on the 26th morning receiving a text saying that due to high call volume the technician won't be able to make it out. When I reached back out saying that I already had an appointment, I didn't get a response back. Don't get involved with a company that cancels your scheduled appointment when their really busy, that's really unprofessional. I contacted my regular plumbing company that same day and someone came out the same day.

Alex C.

Had an appointment scheduled with them for no water pressure/no hot water. On the day they were supposed to come, they texted saying they couldn't come because of a "large influx" of calls. Either their scheduling is so disorganized that they double booked me or they unilaterally decided to go to other calls that came in after mine.

Laura F.

Where do I begin with Daniels. We will start with plumbing. Hired them to do our remodel, so they did everything plumbing wise. Within two weeks I smelled mold coming out of my sons room, found water at his baseboard which butts up against the new shower wall. You guess it, they didn't seal anything and water had been gushing in between our new walls and into sons room, floor and cabinets. Sent someone out who then called restoration people (this is after my husband cuts the drywall so we can get to mold). Two days later guy picks up fans and nothing from Daniels on repairs to the open walls and missing flooring. Calls and calls to them and nothing. They also installed a steam shower, which upon first use, it flooded our first floor, why you ask? Because the installer installed it backwards. 4 months later with no returned calls for the new part they are supposed to install on the steam shower. Plumbers are horrible.

Next phase: the AC/heating. We have their service plan, they burned out our lower unit twice because of wiring issues (it's brand new) that their tech did. And I've just found out after doing checks on both systems, our upper larger unit also new is out in the freeze.

Truly use anyone else, anyone. Not only are they horrible at what they do, once they screw up they won't fix it, they ghost you. I'm convinced they see our number and never answer at this point. One time I got through I had used my moms phone and asked to speak to manager and you guessed it NO ONE EVER CALLED US BACK.

I'll be filing a report with my buddy at AG's office next week.

Samantha H.

Had our toilet break down and got a next day appt for between 8 and 12. Then no one showed up, called, or texted. finally called myself at 1 to be told they should be there later this afternoon. nope! Finally got a call close to 5 asking to reschedule. obviously we're going with another company now who will show up when scheduled or at least let us know of a delay. so unprofessional and I see other reviews saying this happened to them too. avoid and save yourself the hassle!!

Tonya T.

We had a water leak 12/7/22. I called around for an emergency plumber. At 11:30, Daniel's assured me they would send someone out by the afternoon, I received a text and an email assuring me of the same. Problem solved!
Nope...Around 3:30 I decided to call and see when the technician would be out, since the "afternoon" was just about over. The representative said, "Oh, that call is for tomorrow!" I told her about the first person I spoke to, the email, the text. She said, "Oh, OK. Sorry about that. We'll make sure to put you on for later today." Around 4:00, I called back because the city has shut our water off. Another representative told me there was no way anyone could come that day. She apologized for the "mix-up" and told me she showed an appointment from 8-10 the following day. What could I do at this point? It was too late to call anyone else...
At 7:47 today, I called and was assured a technician would be at my home from 8-12 (what happened to 10:00 ???) and I would receive a 30 minute call when they were on the way. I waited until 11:30 and called AGAIN. THIS representative told me dispatch would have to call me with an ETA. (???) No phone call. I called again at 12:00. This time the representative transferred me to dispatch who then told me she showed it being an afternoon appointment and she would understand if I called someone else. Thanks a lot! Never, ever again...

UPDATE: Text received today at 4:40

Hi, this is Daniel's Plumbing and Air Conditioning. The service technician assigned to go out there is stuck at his current job dealing with a main line issue and is unable to finish out the rest of his day. We apologize for any inconvenience this may have caused. We have availability for a technician to go out there Monday morning, and if sooner availabilty opens up for today or tomorrow we will notify you.

MONDAY?!? I called Wednesday morning with an EMERGENCY. This is the worst customer "care" I've ever experienced from any brand or service. They give new meaning to "unprofessional".

Tom M.

Terrible all the way around. They are not welcome back at my house. They did nothing right. They did a yearly "inspection " on my AC and hot water heater which left me without a properly running AC and no hot water! I had to have another company come fix what they did! Unreliable and down right terrible!!!