Dallas Plumbing & Air Conditioning

Mark D.

Did not show up. Called to confirm appointment and said they were on their way. 90 min later nobody showed up and nobody called to acknowledge or explain.

Lisa T.

ORIGINAL REVIEW 9/30/2024
Avoid Dallas Plumbing Company like the plague. I've used them for years but a few days ago when I called them about a broken water heater, they came out and quoted me a tankless water heater. I paid half down. When the technician came back to install it. He showed up with a tank water heater and that he could do it for the same price since they couldn't install a tankless one at my house. They eventually agreed to send me a new quote which was about $1800 less than I'd already paid and said they'd refund the difference. They installed the water heater and left. Then I got another call Friday claiming that they'd refund my money but it would take 4-6 weeks and they could sell me more services in the meantime. Today no one answer the phone.

UPDATE 11/6/2024:

Dallas Plumbing contacted me several times trying to get me to modify my reviews. Apparently they only refund your money if you'll sign an NDA not to talk about your experience so apparently I will not be getting a refund. Unfortunately I paid with a check that they must have deposited before the crew came back with the water heater since it had already cleared my account the next morning when I called my bank to stop payment.

Patrick O.

This is a scam. They scammed me out of $750 and wouldn't return my call when I called to complain to the manager. AVOID. These people are trash.

In July of 2024 I called them out to clean my AC unit. My house was about to be on the market and the realtor suggested it. The house was four years old and I never had any issues with my AC. After they came my AC just didn't work. It was 80F in the house and suddenly couldn't cool down??? They claimed that there was a leak and they needed to pump up to 5lb of refrigerant into the system to get it to work again? Strange since it was working perfect until the day the came. My house was supposed to be listed on the market that day so I had no choice but to pay their ransom of $750....they knew I wouldn't be able to sell a home in July in Texas when it was 80F. This is a shady business, I've never felt so duped.

Sharla H.

This company is horrible. They tried to charge my 85 year old father more than double what it cost to replace his HVAC system. Which it didn't have to be replaced except they scared him into thinking it had to be done.

Every time they come to his house they upcharge him for everything. He had a issue with his toilet and they pulled his toilet and left it sitting in the middle of the room for more than a week. We ended up calling another company to fix it. Their repair people are paid on commission so the more they can up sale the more they make.

Don't walk - run as far as you can from this company.

KR R.

We had Dallas Plumbing & Air Conditioning come out to fix our home AC unit. I was fairly positive the issue was the capacitor, which turned out to be the case. Unfortunately I was traveling and couldn't be home to fix it myself - I'm no expert but do know the part is generally less than $40 and it's a very simple 5-minute task. As such, I'm assuming they took advantage of just my wife being present and charged $383. I had estimated $200-$250 at most (given the labor call out, etc.) - even though they rescheduled 3 different times and ended up not coming until the next day. When my wife challenged the price being charged, a call center sales rep dialed in to try to sell a membership to get a 20% discount on this service instead of adjusting to a reasonable price. Thankfully the 'membership' offer was declined so no more money was contributed to this scheme. We'll be finding a company that has integrity next time. I hope $383 was worth having a ONE-TIME customer.

Winston W.

Dallas Plumbing has failed to repair damage to my home that was caused by their technician who was under the influence of alcohol(and driving a vehicle). I repeatedly asked the technician not to climb on my rafters, but he argued with me and did it anyway. Breaking the rafter. After repeated calls to Scott Bidwell, the general manager, nothing has been done to repair the damage. DO NOT USE THIS COMPANY. The original owners sold the business 2 years ago to a big out-of-state firm, and now the business is crap.

Amanda S.

Where do I even begin.
This company will not own up to its mistakes.
We had a toilet clogged and called them out. While in the process of trying to open the clean out pipe the employee broke the clean out pipe about 3 inches down, and instead of him coming to the front door to let us know, he continued on with what he was doing. After he left, we went out to make sure the caps on the pipes were closed, and saw that the pipe was broken.
He came back out 2 days later to talk to us, and said he didn't break it.
I spent an entire day trying to get a hold of someone in management to address this problem. And when I finally did here is what we got..
The manager first talked over us numerous times, and kept talking to us as if we were children. He said that his employee broke the pipe while trying to get the cap off because our pipes are so corroded, but earlier in the day his employee told us he didn't break it. So which one is it?
Then in the same conversation the manager said that there is no way a human can break a cast iron pipe. But you just said he broke it while he was trying to get the cap off?
Then when I asked what the solution was to fix their mistake, he said there wasn't a solution, that his employee breaking it was "unfortunate". All we called this company out for was to fix a problem with our toilet being clogged, instead we now have a broken clean out pipe that we have to figure out how to fix. We should have listened to our gut with the recent 1 star reviews, but instead we decided to go with them because we know that people can be harsh leaving reviews for no reason. In this case, believe the reviews.

Lydia C.

NOT the same Dallas Plumbing Company.
BEWARE!
Scammers looking to run up a big repair tab.
Now calling to say you have a credit with them to get you to call and schedule preventative maintenance!
Shame on you!

Jane G.

They canceled my appointment without contacting me. Wasted a whole day waiting for a technician that was never going to show.

Consumer J.

I have used Dallas Plumbing multiple times over the years and always got good service but not anymore. I was confused why they were now so bad. The phone person seems to be a random call center now. The plumbers that came out did a bad job and my issue was worse after they left than before they came. And they charged 2-3 times what a normal charge is. This had never happened with Dallas Plumbing before. I did an online search and realized the company was sold. This is no longer really Dallas Plumbing. I will not be using them again.