Dale Plumbing & Heating

Jim P.

I had a bad experience with this firm. A plumber that attempted to upsell the scope of work, stating a PRC (pressure regular) needed to be replaced that I knew was not necessary. If not for the fact I have over 50 years experience in the construction industry, I would have believed him, with a $600 fix that was not necessary.

Janine G.

I've had Dale Plumbing come out a few times now and I've been very happy with the service each time. Will definitely call them again!

Vickie V.

I can't say it enough....Dale Plumbing is awesome! Nobody likes having to wait for a plumber especially since these clogs seem to happen at the most inconvenient time. I have called Dale Plumbing several times and they have always managed to get me in the queue for service the same day-usually within a few hours. Today, Bob was thorough, professional, and helped with some suggestions for general maintenance of our pipes to avoid such issues. Thanks Bob!

Reasonable prices - even on 24 hour emergency time. Always been able to get in queue for Same day.

Marleen Z.

I am so upset with Dale plumbing. We wanted to get our wood fireplace converted to gas. We had Dale plumbing come out to give us an estimate. We received a contract from Dale, approved it, signed the contract and agreed on a date. This morning, the day before they were supposed to come over I received a phone call from Dale informing us that there had been a mistake and that the costs are $1000 higher than the signed contract listed. Can they do this? Isn't a signed contract legally binding? I offered to split the difference but there was no negotiating possible. I am still in shock... if this is how they treat their customers, I would think twice before contacting them. We had to do a lot of prep work and now we can start all over again, just before the holidays! Not a good day for me!

Nicolas H.

This is one of those reviews I wish I didn't have to write, but feel I have to so that others don't have to endure the same torture that we went through for literally 4 months. There are a couple people that work here that are nice and I want to believe truly good people, but that can't save the fact that at the end of the day the company does poor quality work and has terrible customer service. Please believe the other 1 star reviews as we had a similar unbelievably terrible experience.

For instance, attached is a photo of how they installed our tankless water heater. The inspector took a photo for proof as he was shocked that they hooked it up with plumbers tape (not even electrical tape), failed to directly connect it from the outlet to the unit and left it like that for 6 weeks until the inspector showed up and required it to be fixed. Not to mention Dale Plumbing plugged the unit into an existing extension cord (which we had for a completely separate purpose) and again left it like that without notifying us. Of course the inspector failed us for it as it needed a dedicated outlet. Instead of just taking the blame and owning up to it, Dale Plumbing instead put it back on us saying they told us during the estimate that a dedicated outlet was required and it was up to us to have one installed. Complete and utter lie. Had we known we needed to do ANY electrical work we would have kept the water heater in the garage, where it was originally. It was Dale Plumbing's idea to move it to the back of the house and we went along with it as it seemed like a good idea at the time. Instead, I ended up having to go to the city twice to pull a homeowners permit for the electrical outlet and both times they urged me to have Dale Plumbing pull the permits instead. Of course Dale Plumbing refused and we had some unfortunate conversations which ended up with the manager (owner?) hanging up on me. Given some of the other mentions of small claims court, it's not at all surprising that they don't care how they treat their customers.

After literally weeks of hounding them, the office staff acquiesced and ended up helping to resolve the project by finding an electrician to do the work that they failed inspection on. Sigh.

Every time that I wait for 3 minutes before I get hot water I think of this company that still hasn't fixed what they installed. I'll never get the hours upon hours of my life back that I spent dealing with Dale Plumbing and I urge you to save yourself the time and agony and look elsewhere.

Marcelino V.

Bob was great and quick to fix the problem. I definitely recommend them to get the job done.

Frank P.

I used with Dale service to fix my bathroom they was very knowledgeable and helpful with great bid thank you

Margarett C.

Yesterday morning I realized I didn't have any hot water. I was a wreck especially during this coronavirus. I called Dale Plumbing and spoke to Tina and I told her my situation and then told her I'm high risk for the virus and she immediately told me not to worry and sent Bob out to check out the situation. Bob arrived with gloves and mask on and did a thorough exam of my water heater and was honest about what needed to be done. He told me I would get a call or an email about the cost of replacing the water heater. Within an hour Tina called me with the price and I requested to have Bob come and this morning he came and did a great job and it's what should've been done years ago when another company install the water heater. He was thorough, Precise I knew exactly what he was doing. He was very professional and he had great knowledge and expertise and made the water heater installation look really clean and connections uncluttered. Highly recommend Dale Plumbing and Bob!!

Becky M.

Our fireplace insert wasn't working - we called Dale's to diagnose and repair it. My husband had already changed the batteries in the remote as well as inside the fireplace. The technician from Dale's didn't show up with any parts (or even extra batteries). He said that he couldn't diagnose the fireplace without brand new batteries, so I went to the store to buy them. The technician didn't check the gas flow and concluded that we needed to replace the remote + ignition box. Because the technician didn't inspire confidence, we had a representative from an authorized Valor dealer in San Jose come to look at the fireplace. He was able to get it working in 15 minutes without any new parts - he checked the gas flow and cleaned out the dirt and contaminants that were blocking the flow. When I complained about the Dale's service and incorrect diagnosis, the response from Dale Plumbing and their technician was very poor. If you need service for your fireplace, I recommend that you check with an authorized dealer who has good reviews. If you ask, they can even order replacement parts in advance in case they are needed.

B M.

Dale was good. I had problem with the heat not working. Bob, the plumber came on time. He checked the thermostat, which turned out to be the cause of the problem. He went down to the crawl and gave me his advice on the furnace.