Custom Plumbing Services

Andrea S.

Barry and team are great at getting the job done quickly and well. He is a great plumber and we have been very happy with his work.

Suellen L.

Had a issue. In the beginning Debbie was very nice in trying to help. As soon as they decided it wasn't their fault she was very rude to me on the phone and her tone of voice was blaming and not professional. In my opinion a service provider should never act that way.

Tanya A.

If you can get pass a curt, impatient, rude, irate, hateful, angry woman who yells at you for not talking fast enough or making a quick decision, and talks to you like you are lower than an abused dog, then you might be able to schedule a call. What a owner, anyone know who is Trump is, she the woman version.

Robert C.

These guys were ridiculously awesome for our company today!

I am the maintenance coordinator for an Austin Property Management company and our usual plumber got in over his head trying to clear a main drain line and broke his auger line off in the main drain. The first plumber basically called me at noon yesterday and said "so sorry"

After about 20 plus calls to plumbing contractors that treated me like I was asking them to donate blood to get service anytime soon, I found Custom Plumbing Services.

These guys treated me like family and put our job up first thing in the morning.

It was nothing for them to extract our other plumbers snake and locate the drain problem. they located the problem of tree roots, brought in equipment right away and dug up the pipes that were engulfed in tree roots and repaired.

These guys literally moved mountains today. Barry was in constant communication on job progress throughout the day. I wish I could give 6 stars, seriously

They even made the effort of retrieving the previous plumbers auger line so he could retrieve it, now that is class!

Tiffany G.

Charles Moon...did a fantastic job. They were efficient & professional. I would definitely hire Custom Plumbing Services again!

Susan E.

It's always tough to review a company that overcharged horribly but showed up the day we called and did the job well.

Our water heater pilot went out and would not relight. This happened the same day as the first cold snap, so every plumber in town was very busy. I ended up calling Custom because they did the original installation of our water heater about 6 years earlier and are among the few companies servicing AO Smith water heaters.

The phone quote was $395 for 2 hours of work, but the parts were included because our water heater was still under warranty. We were supposed to get a phone call before the plumber arrived, but somehow this didn't happen.

Matthew, who was super-nice and courteous, showed up at 3:30 pm and was done before 4:30. He said our water heater drained faster than any he'd seen before. We were still charged $395...for less than one hour's labor.

We are happy to have hot water again, just a day after the problem occurred, but not thrilled by the hourly rate. Caveat emptor.

C M.

We had an exterior water leak late in the day. Custom Plumbing were the only one I could let a hold of and actually called back and said she found someone that could make it over. Brian and his helper found the leak under the sidewalk. It wasn't a job they could complete at the time so left their tool so we could turn the water on and off when we needed. They were back first thing in the morning and were able to tunnel under the sidewalk to fix the leak in less time than quoted so $200 less!!!!! Super nice people to top it off! Great experience beginning to end!

Gene M.

I had a plumbing issue spring up and Custom came and took care of it! I'm going to write a separate review for that work, but I wanted to take a moment to write a follow up to this original sewer line replacement review. Here we are many years down the line and the main line continues to work great. No issues with the house draining to the city sewer line. Continue to be very happy and updated the stars from 4 to 5 to reflect the long term satisfaction!

SUZANN M.

Not only is this a great plumbing company, but they have a huge heart. They repaired a home owned by Austin bombing victim and did not charge.

Beth H.

Charles and Matthew came and fixed a leaking sink for me at the last minute right before we left on vacation. They were super helpful, polite, and fast and explained everything they were doing thoroughly. I'll call them again.