Custom Plumbing Services

Ed L.

I am a maintenance man and referred this company to my customer to do a job that I couldn't do. Mike their plumber not only completed the job in quick order, he also noticed a problem with their water softener and instructed them on the correct operation of the softener. The customer is very happy with the service and so am I. The price also was very reasonable as well.

Linda G.

I had a leaking faucet on my Jacuzzi tub and they fixed it and two months later it started leaking again. I called and they told me they would not repair it without charging me again. I had to contact another company and they fixed it with no issue. These guys really don't know what they are doing. I thought I would save some money but you definitely get what you pay for BEWARE.
Do not call themes

Shawn K.

Watched company vehicle m-5877 drive through a stop sign and crosswalk while pedestrians were crossing. Passenger in vehicle when confronted attempted to fight person in a public parking lot, and when person wouldn't engage started yelling at them from company truck.

Jessica E.

I am so thankful for the great and thorough job the guys did! I had a gas leak in 3 areas 2 at the stove and one at the water heater and they were able to take care of all 3 with no problems and very quickly. Communication was great!

Myer K.

I am a property owner who lives out of town. Custom Plumbing did all the initial work for the entire property when the two houses were moved onto the lot in 2009. The work was excellent. In April of 2019, the charge to flush two tankless water heaters at this same property was $360 -flat rate of $180 per unit regardless of having two units at one address. Two years later in April 2021, the rate for two units is $500 before a discount for having two units at one address. The end charge was $435 plus tax, over 20% increase in two years even after the discount. My complaint: no discount two years ago (i.e overcharged) and overpriced two years later.

Karen C.

Astoundingly great service. I am so very happy and was overwhelmed by the professionalism with which they responded. They called me back even though Im sure they were overwhelmed with the 2021 storm calls and from the moment the man said "we will take of it" I stopped even calling plumbers during the February 2021 ice disaster to find help, because I knew he would keep his word which he did. They called me again the next day and they were able to get me worked in, installed a new tankless lp for me and did it quick and effortlessly and voila hot water for the first time since the storm. It wasn't just that they fixed the issue, but it was the WAY they responded that was so, so refreshing and as a small business owner myself, I know how hard it can be when you are overwhelmed with customers. The two men that installed were also great and were both quick and professional and I couldn't be happier. Im still grateful and will go out of my way to recommend this company whenever I can. Thank you so much for this visit and also for being the "sub" that did the plumbing on our great home as well, we were impressed then and are impressed now.

Sarah M.

I called these guys because the water in one shower was not staying hot so the maximum amount of time I could be in the shower before it got cold was about 8 minutes (I timed it). These guys send someone out who is probably not a plumber, who brought his kid along, and was talking about the "$80 diagnosis fee" from the second he stepped into the door and mentioned it a few more times before even trying to figure out the problem. He fooled around for 10-15 minutes and then said "nothing's wrong" and asked for $80 again. I call the place and tell them I would absolutely not pay $80 for someone to come out and tell me nothing is wrong when there is clearly something wrong and they need to figure out what the problem is. The manager calls me back and argues a bit and says the guy, who is arguably not even a plumber, said "it stayed hot" which is ridiculous. I push back because I know something's wrong with the shower and the guy decides right then and there on the phone that it's probably my "dip tube" and it will be $280 and wants to come out ASAP to take my money and fix a dip tube that's probably not broken on my 1 year old water heater. This is all extremely fishy to me so I call out a different plumber who does actual diagnostics and states there is definitely something wrong with the water temperature, but it is DEFINITELY NOT the dip tube. The REAL plumber fixes the problem literally within 15 minutes and charges me less than half what these guys wanted. These people are absolute scammers and they will not be getting a penny from me for their "diagnostic visit" telling me nothing is wrong.. and then telling me the wrong thing is wrong! If I have to go to a different shower in a different part of the house every time I actually want a hot shower, something is wrong. That's why I called you in the first place.

Ashley R.

I took off of work so that I could be home for my 9am appointment and they no called no showed! I called 30 minutes after my appointment time and they said they might have someone that can come in an hour. Completely unprofessional. Do not recommend.

Kaye E.

Very impressed with Custom Plumbing Services, came to our house to install a new hot water heater. Very professional drained our ancient water heater, and installed a new one. We had hot water in no time. The plumbers wore mask and were very nice and answered all my questions. We will definitely use them for any plumbing needs in the future. They were also very reasonable.

David R.

They replaced my kitchen faucet, and installed a new garbage disposal at the same time, saving me money. I had bought both of the new items myself over time, and they installed both, while replacing all of the drain pipe plumbing under the sink, and rerouting the dishwasher drain into the new garbage disposal, which had not been done when the new dishwasher was installed, by someone else, originally. They are always on time, and do beautiful work.
In the past 10 years, they have installed a new water heater, a PRV valve at the curb, and done other minor repairs.