Curtis Plumbing

Peter P.

Braden did an excellent job in replacing my hot water heater.
Would highly reccomend Curtis Plumbing.

Helen T.

BEWARE OF THE SECRET TRAVEL FEE ,!!!!!!!
We had a leaking gas pipe and called for service . Man on the phone who set up our appointment told us their cost was 90 per hour for call plus parts, but forgot to tell us that because of where we lived, it was $115 travel fee. Billy the technician did a great job. But after being at my house for less than 45 minutes the bill was over $200. I called to complain, there was no apology for the lack of communication . WE WILL NEVER USE THEM AGAIN !!!!! This was a complete lack of integrity. Had they told us there was $115 travel fee we never would have used them but called someone else. ( they could fill up the truck several times and get an oil change for that ). BTW.. we live off oracle just 7 miles north of Rancho Vistoso road. This is taking advantage of people and robbery. Very very disappointed in their business practices.

Loraine C.

I've used Curtis Plumbing for my rental properties as well as for my own plumbing needs for 20 plus years. I can't say enough good things about the people who work for them and their fine service. They always set their clients' needs first. They arrive one time, do the job professionally and clean up before they leave.
Loraine C.

Jacob W.

I called Curtis plumbing twice now, and was very satisfied both times.
The first was to help locate a clean out so I could excavate; paying a plumber 80 bucks an hour to dig doesn't sound like a good time to me. So, he marked it for me, abs I dug it up. I snaked it with my little electric snake; nada. Called out again, knocked it out in half an hour. The truly impressive thing for me was that both times, the tech (Matt) was more than willing to explain to me how to do things myself in order to save money. He didn't force anything down my throat, but let me discuss and find an affordable solution, including recommending good plumbing supply stores and products. Kudos.

K H.

Do not be misled by the 2014 favorable reviews. Ask for and review all the customer reviews especially those written in 2013. There is a lot of misleading communications (kindest words) for this company. Be smart with your dollars being spent and obtain estimates for services you need. After all, this is the only sensible thing to do. Beware or you will experience buyers remorse for both service and non service.

Elaine W.

Always reliable, consistently professional, with fair pricing and top notch service. Called for a clogged tub drain late in the day on Thursday and Lucy was actually apologetic that they couldn't make it out the same day, however, at 9am Friday morning, Billy arrived, perfectly on schedule, and was knowledgeable and courteous and got the job done quickly. Gave me some excellent advice on other plumbing issues, too. It's good to have a vendor you know you can always trust (especially when you have an older home with plumbing issues), and they have been that for me for over 10 years. Exceptional service should be recognized. Thanks for always coming through for me!

David P.

I've been using Curtis Plumbing for many years.

Their staff and techs have always been very professional, and our plumbing related problems have always been resolved in a super-timely fashion.

Their rates are exactly what I would except from a company providing excellent plumbing services. Knowledge skills and abilities are A+. Honesty and integrity are A+.

Dave P

Niki J.

Curtis Plumbing responded very quickly to our semi-emergency. The work was completed in a professional and efficient manner. The office kept us informed as to the arrival time of the plumber and he answered all of our questions and explained the work performed. We would definitely use this company in the future.

Tom F.

Had them come out to fix a backup problem with my septic tank. They pumped the tank which had not been done in the last 5 years, but it was not the problem so they snaked the pipe. All seemed to work well. 3 days later same problem. I called it was today (Sunday) and was told it would be double time. I explained that I had paid them $407.00 to fix a problem that was not fixed. He suggested I get an appointment for regular hours or find someone who could do it cheaper. I did not feel I need to pay them more for something they did not fix. I had done business with them for many years, but no more. I have a small business and if we charge you for fixing something and it does not work we make it right.

Luscious ..

I concur with other folks offering up 1 star and as such so it is

As very good service was previously the norm at Curtis Plumbing
Your $s were well spent
I have personally directed 1000s there
Complacency has taken hold, well likely it was always there ...just hidden
For us it was missed appointment / no calls ...
Everything premium dollars should shield you from

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Update
Sadly the Curtis response was not dissimilar in fashion, to what others are reporting

Curtis was not at all interested in their lack of service
Unable to hear any criticism and absolute in their unwillingness to learn
Though very interested in berating me
Wow! Simply no comprehension of customer service

Cheryl Curtis just rambled on about numerous topics
ie;
Number of incoming phone lines, business structure...
Really Cheryl?
To your customer these details are of no relevance
Seemingly it was anything she could come up with to obfuscate my issues
It went so far as;
Cheryl weaving a tale that I was contacted, by her no less
I was never contacted, remember this is what started my epic adventure
I am told internally Curtis did contact themselves, well that's swell
Cheryl bested her own incompetence by:
Telling me I was lying about the conversation between her employee and myself.
Oddly this is was a conversation Cheryl was not privy to
Though she did remain absolute in her knowledge of its contents
note Cheryl never asked this employee what transpired
The conversation was regarding the following days schedule and what would transpire.

Oy Vey, in all Curtis has gone done the drain

The Internets yielded some great corollaries to my own experience:
http://tucson.citysearch.com/profile/1747141/tucson_az/curtis_plumbing.html
There are many more...
It is a great feeling to be vindicated and to know I was not dreaming