Cummings Plumbing Heating and Cooling

Gregory J.

UPDATE: Cummings reached out to me by their management staff first by phone call on 6/15/17 and asked to come out to my home to ensure the job was performed to Cummings standards. Mr Johnson came out today, 6/16/17 and I was reassured it was done correctly. I am completely satisfied now with Cummings and they took a very proactive approach to rectify my initial complaint below. Thank you Mr. Johnson and Cummings Plumbing for coming out and turning this situation from not so good to a positive one. I am changing my rating based on this update.


Used you guys several times, and like others in this reviews, the technician that came out tried to upsell us on other things like getting someone out here to dry out the water leak from the water heater. I told him I was not interested and that I would contact my person to do so. But this technician kept going on an on about how he can get somebody over here right now and give us a free estimate etc. etc. and again I told him I wasn't interested. It appeared to me that this technician was in cahoots with someone on the outside trying to make a little side money. Then the same technician told me that he was going to have to do this and that to this water heater and that it was gonna cost me more for the parts and when I told him that's not what I was told, then he got pissed off and told me I could call the office. After he left and the water heater warmed the water, when we turned the faucet on, the water was scalding hot. I went out to the water heater and the technician had it set way up.

While we were watching the installation, the technician asked if we had any questions and I said no. Then he said well you guys are creeping me out by watching me and to watch I replied I don't care if I'm keeping you up am going to continue to watch you install this water heater. Why would the technician get creeped out with me watching him? What was he hiding?

The technician ultimately didn't charge me for any parts which makes me even more suspicious that he was trying to make some side money the Company wouldn't know about. Had I not confronted him, and made him where he of me calling office, I think you would have charged me.

Angie G.

We have used Cummings Plumbing several times. Each person that has come out has been very helpful, even for an emergency Saturday afternoon call. My only complaint is that I have had to wait until the end of my 4 hour window and then the plumber came without the part that was needed knowing the problem we had called for , so I had to wait again until the following morning. They did make sure I was the first appointment the next day.

Kurtisha F.

I was truly pleased with the young man who came to service my house. He anweserd all my questions and while I watch him work, WOW this young man really did his best to resolve my plumbing issues.

Danny S.

I've worked here for 7+ years. After serving in the military with an airborne unit I wanted to find a job where I could still help people everyday. It's the best feeling in the world when I see that I have just saved someone's day. All my customers are important to me as well as every job and I never know what kind of adventure is going to come my way. Some jobs take longer than expected and every job is different but that's one reason I like working here. Having a full weekend would make this job the perfect job for me.

Dianna N.

Just had the crew clean the air ducts and they did a great job. Professional, clean, job well done!

Bret P.

Ripped off and overcharged. They were hired by a contractor who gave them specific info about the parts they would need for the job. When they showed up three people (this was clearly a one man job), they looked at the work, and said they had to go back to the office to get the parts. That resulted in an extra $150 charge. Very dishonest people.

Judi W.

Cummings did a big job for me a few months ago replacing all my polybutylene pipes and I was very happy with their work, so I called them at 8 am Monday to have them come fix a leaking toilet. Kenneth called me about 10am to tell me he was on the way. He was polite, professional and very efficient. He quickly located and fixed the toilet and I requested he look at two more small plumbing problems. Kenneth told me how long and the repairs would take and the price of the part I needed (which he had on his truck). Because he knew what he was doing and had the parts and tools to do it, he was able to resolve both the other two problems while he was here and saved me even more with their Police/Military discount! I am once again very pleased with the quick and efficient service provided by Cummings Plumbing and would not hesitate to recommend them to others for both major plumbing issues (like my pipe replacement) or smaller problems. Two thumbs up from me both times!!

Amy S.

My bill for having my water heater replaced was way more than the quote I was given. No one seemed to care about the price difference in labor and wouldn't do anything when I called to complain. The tech also replaced two flex lines and when I asked why, he said they could possibly leak. He said they weren't expensive but I was charged an additional $51.
I feel like it was a bait and switch experience and unnecessary parts were added on to up the bill. This company obviously doesn't care about customer service.
I will not use this company again. Beware.

James B.

They came to house walked in spent 5 minutes said the tile had to be cut(duh?) then charged us $100 for a trip fee and left. Would rate 0 star if I could.

When calling another plumbing company they also thought it was insane that they charged us and would have cut the tile to do the the job needed.

I will update if I get the trip fee back, but so far I feel extremely taken advantage of. We will see if their internal business workings is also just as against the consumer or not.

Janice S.

I have been with Cummings for more than 20 years. Right now they are installing a new A/C unit for less the the wholesale price. They are putting in an American Standard. They honor their estimates for up to 90 days. When I forget to put something on the work order when the guys arrive they will go ahead and do it when it is part of the work of their department. Sometimes if it is a minor thing they will do it anyway.