Crow's Plumbing Service

Darrell G.

Local Plumbing had all the opportunity in the world to provide excellent customer service but instead "intentionally" choose to dropped the ball.
We were in a state of an emergency last on Sunday Aug 4th. All toilets in the house and shower (Non-sewer water backing up) were not functioning proper, eg clear water come from base of toilets etc. So having a home warranty contract membership (HWA) we contacted them immediately that evening to see if anyone was on called or available for 'after hours emergencies. After speaking with the on call answering service operator and promising someone would call us back shortly, but that call never came. My wife and I contacted HWA earlier monday and the vendor Josh Beck Pipe Dr 24/7 was scheduled to come out early Monday morning but after my wife reviewed their ratings and reviews I decided I did not want to risk placing my entire plumbing system in their care. So I had my claim reassigned to another one of the vendors in their network, yours truly--Local Plumbing selected because an initial positive experience on another job that Paul was assigned to (replaced garbage disposal) earlier this year. As there were no availabilities Monday their earliest one was a 9:00am slot on Tuesday morning Aug 6th 2019 and although the urgency of the matter remain intact, I accepted. My appointed was scheduled for 9:00am-9:15am (time window) so as they say-- one thing leads to another. Local Plumbing starts off downhill instead of gradually going downhill. Tues morning Trevino (Technician) arrives 9:45am-9:53am, so much for punctuality, but not terribly late, so I put that aside in my mind because maybe he had a valid reason, but he never mentioned it and neither do I, since we have bigger fish to fry; but there is still time for redemption. Now, Trevino appears to be a seemingly pleasant individual, just not a very proficient and organize individual. We have a problem already, Trevino can't start the job because he doesn't have the big machine (meaning snake/auger machine, he has the small one, what ever that mean? Isn't it standard you would use the same size for most residential? Trevino says he need to drive back to the shop and get it. I figured this should take 45-50 mins, but no can do, Trevino left shortly at 10:00am and didn't get back until well after 12:00pm. When my wife called to asked me how things were coming along, I told her that he had left and had not returned. My wife called him back as she had his cell number since her phone is the primary contact number. When she asked where was he and most longer was gonna be? He told her he needed to dropped some tools off to another technicians on another job. (really? postpone our emergency repair while you ran around to other job assignments)Trevino finally returned and as he begins to start snaking the cleanout drain (the city side) he said the snake was not functioning right. He said that someone had left the drain snake and failed to informed anyone. Well, after wrestle with it for a short time. Trevino tells me to: reassign the job to someone else because he didn't want to get hurt or hurt me. (I agree, an electric drain snake can be dangerous, but I could have removed myself from the equation by standing way back or going in the house) are you frigging kidding me!? It is after 1:00pm and I'm absolutely certain there will be no available vendor until sometime the next day or even later. Trevino loads up and drives off without so much as another word. I called Mike at the office and he apparently was already aware of the situation, but why does Mike not take the initiative to call and reach out to me first, to at least try to make amends somehow? Perhaps offer to reschedule or to show some concern or effort to remedy our situation. Mike said he was sorry but that phrase came across as a generic response because it was only after I contacted him and expressed my disapproval and provided negative feedback. When I recapped to him how the entire ordeal had gone, and emphasized to him that tools, machines and work related equipment should be inspected regularly to ensure they are functional, and any plumber "worth his salt" should know to have all necessary tools for the job before being dispatched. He never addressed the tardiness, the lack of preparation for the assignment, culminating in them not being able to complete job because of faulty equipment. Bottom line--they took us for granted at a time when we vouched for them with our warranty company, and was dire need to resolve our plumbing dilemma.The clincher was when we learned later on, that Trevino was attempting to snake the city side clean-out drain and was unaware of it, just as I was, but with him being the expert, he should have recognized this immediately. After calling Roto-Rooter technicians to come out, amazingly this is the first thing he noticed, just a short distance of 1.5ft from the city clean-out is the residential clean-out drain.

Damon C.

Honest, knowledgeable, patient: Jonathan was a great ambassador of Local Plumbing Service.

C C.

Andres Flores is a great representative for this company. He diagnosed the problem and made sure I knew what was being done to fix it. He answered my questions fully and patiently (I ask a lot of questions). He's very efficient and very courteous. Everyone I spoke with is very helpful and cheerful-it was obvious they enjoy helping people! I definitely recommend this company!
This review is for Local Plumbing Company.

Color A.

Thankyou Andres Flores for doing wonderful job of fixing all plumbing issues at my rental property diligently. He showed up on time and did excellent job.

Brian S.

We live in a 2001 home in Cedar Park and woke up the other day to a wet floor on the main level. Outside, the edge of the foundation was wet all the way along the side of the house. We called a few plumbing companies that we were sure are locally owned and operated and Local Plumbing Service was the first to call us back, very quickly. Tim came out the same day and evaluated the situation, diagnosing as an in-slab plumbing leak (noooo!!!!). He scheduled us the following day to come and isolate the leak and give us options and prices for repairing the problem. We ended up re-routing that whole branch of the in-slab plumbing through the first floor ceiling, eliminating the in-slab branch entirely. Tim and Mike did a great job with the re-route and created the fewest possible access cut-outs requiring repair and were careful to protect our furnishings from dust and damage. They were prompt, professional, knowledgeable, efficient, kept us well-informed of the process, and cleaned up after; all the things you want when you're dealing with a significant home repair issue. Their price was not the lowest we got, but was competitive and in-line with the local market for scope of the job. Their electronic scheduling, estimating, and payment software gave us a clear, itemized invoice and an easy payment interface. Thanks Tim, Mike, and LPS!

L P.

Excellent workmanship. Top quality products. Professional, courteous, and cleaned up as they went.
Had a tankless water heater installed to replace an old leaking tank. Initial phone call was answered within two rings by a well informed courteous woman who scheduled me for the next morning. Two men showed up looking clean well groomed and in a well kept company vehicle. The work was completed on schedule.
If you need a Professional to take care of your plumbing issues, or you're building a new house; This is the company to call on.
Thanks for all of your hard work!

Yuvaraj V.

After some horrible plumbing nightmares, I decided to go to yelp and hired local plumbing service.
Most plumbers I hired from Craigslist and Thumbtack always tried to dig and look for more and more problems. Local plumbing service was honest and upfront about prices from the beginning. They showed no inclination to increase the scope of work or look for problems. They're trustworthy so you can send them directly to your property even if you are not present. They deal well with tenants and avoid sharing too many details; keep it professional. Their office can be a little finicky in term so scheduling and billing but overall they do a simple, quick job and are priced at market value.

Gladys B.

This is the first time using this company and the service is outstanding. My hot water heater was not working. They got a service tech to my house within 4 hours of my call. He diagnosed the problem but said part had to be ordered and it was going to take 5 days. I was pleasantly surprised when I got a text 2 days later saying they rushed the part and he was on his way to complete the repair.

Ko C.

Very, very nice people all around. From making the appointment to the servicing gentleman, David. He was patient and very efficient. It gave you a peace of mind. I am so glad that I found this service on Yelp.

Ashley C.

Tim came today to check our water heater. He ended up having to replace the whole thing. With one person down, be managed to get the job done in a timely fashion and did an excellent job. Excellent customer service from him and Tammy on the phone. Definitely will be using them again!