Critical Plumbing Repair

Charity S.

Critical Plumbing Repair was assigned by our home warranty. Absolutely terrible, bad customer services does not pick up phone or return calls back. When arrived had truck problems that prevented him from coming back to do the job 3 weeks later still not fixed and no calls. Took a buy out from our home warranty due to having no other choice. Would never recommend this place and I am in the process of looking for a new home warranty as well. Due to their lack of finding good contractors.

William O.

One of the rudest people I've dealt with. Customer service at its worst. I'm guessing the gentleman is the owner and hates his job. Bro, do something to make you happy because this isn't it. Doesn't return calls. Rude when you get ahold of him. Never again will he come into my house.

Ronald S.

Fast and efficient. On time saw the problem and took care of it. Only downside no office staff.

Bobbi B.

This was the company assigned through my homeowners insurance. I read some reviews and was actually a little nervous. But Brian was very proactive, communicated about his time (saving me a couple hours of wondering) and came in and did the job within ~35 minutes. My leak is fixed!
He did say, if i wanted some aesthetic stuff done he could do it but it wasn't covered, and since i will be replacing this shower within the next year or two (and I'm the only one who uses it), I don't care if something sticks out a bit (and he didn't CAUSE this issue, it was pre-existing).
I am NOT a relative. Brian's dry sense of humor might rub some people the wrong way? Other than that i have no idea about the basis for the other 1 star reviews.
Don't be nervous :-)

Owel T.

I just noticed today that this critical plumbing repair was referred me before by my home warranty First American. I scheduled an appointment today for dishwasher installation and this guy named Brian showed up without notifying me! No phone call, no text messages and no emails!!! When he scheduled me prior to the appt he said from 9-1!! So I showed him my call log and text messages showing nothing from him. He continued arguing with me but I just ignored it. He parked slanted on my drive so I asked him nicely if he can straightened it out that way I can park my Carl but he was asinine and asked me where to park. I told him there in the driveway but you have to correct your parking so other car can park there. He continued arguing with me saying he needs to park his car when it's obvious my driveway can take 2 cars!!! This guy is a white trash, very unprofessional, lack of customer skills, NRA loving!!!!! I don't need your nasty white trash in my house, Brian!

E G.

Our toilets were clogged. We have a septic tank that was just emptied 4 months ago. We have two other units on the same septic. Only the main house was affected. Our home warranty FAHW assigned this company. After reading reviews I called them back asking to assign it to someone else. They said they don't go by reviews and we'd have to keep the appointment with them. I was hoping reviews were wrong. Well they were all right. He showed up. Said it wasn't a clogged pipe it was a septic issue and he couldn't do anything the best he could do was write a report to have the septic emptied. I talk to the septic company that emptied it 4 months prior. They said it shouldn't the full and inspection certificate shows no issues with the septic system. I texted Brian to see if he could come back and at least attempt to empty it to see if that was the problem. He said it was a full tank. I told
Him it wasn't and he responded with "" well what did i see"". Thankfully the home warranty was willing to assign a new Plummer. They called back and said the report from
Brian stated he wasn't able to clear the clog and the issue wasnt a full tank it was a problem with the leach lines. Which was all new to me as he said it was the full tank that was the issue. He lied in his report. So here i am. Day 2. 7 people in the home. Now showers and no running toilets. This is the worst company ever and i will be writing my home warranty to try to remove him from contracting. He's the rudest person I've had to deal with ever. I have no idea how he stays in business. I'm pretty sure the few 5 stars he got on here were friends or family of his because there is no way he's even worthy of one star. I'm adding text from Brian about my full septic tank and the transcript from the voicemail from the home warranty about the report.

Sasha A.

After reading all of the reviews I don't understand why First American Warranty still does business with this company. My insurance sent him due to a clogged kitchen sink. He came within a week and walked into my kitchen took a look at the sink (didn't bother looking under the sink) and said that the problem with these new builds is there is no ""cleanout"" installed. He said he needed to install one and cut through my piping and drywall. All he did was give me an estimate of 800 dollars and said he would be contacting my insurance company for the money. Talk about a scam. I told my insurance company I did not feel comfortable with what he told me. I found someone on my own, he came in the next day, fixed my clogged sink and charged me 65$!

David D.

I like to thank Brian for coming over on 8/25/22 to install a shower park so our shower will run properly. He showed exceptional customer service and was very nice person to talk to. Your company needs more plumbers like Brian that shows how to hand out great customer service.....Thanks for employees like Brian that builds on keeping customers happy and workmanship.......................

Jana H.

they came out 4 times.
i thought the problem was fixed but now the handle is falling off.
I called them and whomever I talked was rude, did not want to help me and did not back up his work.
he hung up on!
DONT UDE THEM!

Christina T.

If I could provide zero starts I would. Our home warranty insurance through first American calls on this company for all their plumbing repairs. I requested service and they came out on Monday 7/18 and told me there was no clogged drain. I had family stay for the next 5 days and of course they all said it was clogged. So first off, these people make you feel like an idiot thinking there's no problem. Then 4 days later our shower is still clogged and kitchen sink debris is now showing up in the shower. I would stay clear from this place and if you have first American warranty I would tell them to pick a different plumber especially a plumber that obviously has better reviews. These reviews aren't lying people.