Crawford Service

Libby C.

Great service! Nathan always takes wonderful care of us.
Have used Crawford for years!

Vic M.

Crawford Services is a reputable HVAC company that works with Costco. They are honest, reputable and a five star company.

In the last 3 years having them install a new AC, they have performed above the normal standard. Knowledgeable Technicians that are friendly, responsive and masters of their trade.

I would highly recommend Crawford Services to anyone who needs a reputable AC service company. Five Stars Mr Crawford and Abel, Nathan and William. These gents are great employees and know what to do, and you should give them a raise! Good employees are a tough find in the day and these men are rock stars!

Tom C.

The appointment for a hot water heater went well Tim was very thorough explaining everything. A little disappointed they don't offer a senior discount.

Dan L.

Two stars because they came out on Christmas Day which we really appreciate. However, they blew out a line and our upstairs bathroom sink had an exploded mess everywhere. The technician who was thoughtful and helpful, did not notice the gross mess he had made. Came back upstairs hours later and discovered what had happened. For the price of their service I really would have at least loved them to notice this.

Bob W.

It took a couple of calls to finally get their attention, but once they scheduled the appointment they shined. Their technician Shakir was polite, thorough and explained everything. We had a heating issue. He pulled the whole system apart and put it back together to make sure it worked right. This is the second time we used Crawford and we're very pleased.

Rodney L.

Upon arrival Rod was all about getting our heater running again. He readily climbed into our attic and changed the necessary part out. After our system rebooted the heater fired up right away: such beautiful sound! Rod was very courteous, okay with the friendliness of our dog and very professional.

Frequent T.

Mikel Williams has been performing our seasonal HVAC checkups for many years. Mikel's good work and thorough inspections have caught several items that would have become major service issues had he not found them first. Mikel provides an understandable explanation of the system components and will point and teach the problem. Mikel is very professional, friendly and easy to work with. We always feel ready for the next season of HVAC once he has done our seasonal inspection.

Jon S.

Crawford Sevices was sent to our home to resolve a problem with a toilet that was slow to drain. The tech said the problem was an internal toilet and the toilet needed to be replaced. The tech stated the toilet lacked throw not sure what that means. The internal workings of the toilet seemed to be functioning properly to me so I questioned the Crawford Techs' opinion and had a different plumbing company come to our home for a second opinion. The second plumber quickly identified the issue as being with the drain, which was my opinion as well, not the toilet. He extracted a 4-foot web of roots from immediately below the toilet which he had to remove to identify the problem. He then used the main cleanout to make sure there were no additional problems. The Crawford tech also damaged the toilet with multiple scratches marks that cannot be removed with brushing. I am relieved not to have followed the recommendation of the Crawford tech and gone through the expense and time t replace a toilet that was working fine and would not have resolved anything.

Gregg E.

I used Crawford service from Grand Prairie after purchasing a Lenox AC/hearing system at Costco last winter. Right from the start there were problems. The first night I had the system we did not have heat so I called Crawford (this was on a Sunday) and they tried talking me into a weekday appointment. I was insistent that it had to be that day, which they finally agreed on. They showed up and told me the installation was done wrong, which he had to fix. And he did within a few hours. Fast forward to hot weather a few months later, And one night I realized I had no AC. So I Put the thermostat to 70 degrees for overnight and it didn't move 1 degree cooler overnight.  Nothing but wasting electricity.  I called Crawford and they sent out a repairman who said I was totally out of freon. It was leaking from several places so they had to replace the entire coil system. First the tried telling me they couldn't get the part, but when I said "you're still selling new units, I want one of those" and I was real insistent on it, what a miracle - they managed to find the part. After several confusing phone calls setting up the appointment, It was finally replaced. So Last night late (November) we had a warm night and I clicked on the AC at 11 PM, set it to 70 while it was reading 73. Several times during the night I checked it, finally at 5am I shut it off, it was still reading 73. I would say, even though you get the better prices via Costco, I would not use this Lenox system. I know they will fight me on a repair, since that's their job to do in saving money and do less repairs on warranty. This system is junk. Don't be fooled by the Coscto sales. While Costco is great, this system is junk.

Vann O.

I was ripped off by the service tech who led me to believe that the "Cool Club" was a maintenance programe that covered regular maintenance items. It's was over a thousand dollars and turns out be a glorified discount program. no line skipping or preferred treatment. This is a shady business practice and they are lying to people. Does not even include air filters. They won't even schedule maintenance request for you.

don't do business here!