Crawford Service

Be V.

Joe Gil has been my technician for a year and he is always professional and on time. He is very thorough explaining my options and any concerns I may have.

Melinda D.

Plumbing backed up at 10:30 am on Labor Day. I have a service line warranty so I called them. Nobody came out or called on Labor Day. My husband snaked the line at 6pm so we could use the bathroom. The drains were still slow to drain. I got a call from Crawford services on Tuesday and scheduled an appointment for Thursday at 8am I got a call at 7:40 that they were on the way. At 8:30 nobody had showed up. I was told they would be there in 10 minutes. 20 minutes later at 850 ( almost an hour late) matthew jolly showed up and looked around. One of my outflows was blocked by bushes. He said he didn't have access so I cut the bushes. There was another outflow that I showed him however he wanted access to the blocked one. Then because there was no water in the outflow line he refused to look for a blockage. He did nothing to resolve my issue. I called service line warranty back. They sent Drain and Plumbing service my information. They called and were at my house within the hour. Awesome service I do recommend because they found the roots in my line in about 10 minutes and will be fixing the problem. Crawford service did not want to fix my blocked drains. They wanted to deny I had a problem. I will never use Crawford services for anything. Terrible technician. Obviously did not want to have to do any work. Only gave them a star because I had too. They don't deserve even one star

Donna O.

ricky had stated that he could not fix my plumbing problem ..stated it was pre existing and water lines were crossed ...i called another plumber and my house was fixed in 45 minutes and that was time to travel to get a 1/2 inch galvanized 2 to 3 inch coupling ...thats just wrong and homerserve uses ur company ...watch out folks

Tony S.

First I should say that I did not choose Crawford Services. They were sent by an insurance company I use to do the work, as one of their "trusted" contractors.
The repair seems fine. My issue is w/ their clean up work. They left my yard a mess, cut sprinkler lines and landscaping lines. And when asked when they were going to fix these things, they hide behind their agreement w/ the insurance company on what they "are & are not" responsible for. So, if you are going to use these guys make sure you check w/ your landscape company and your sprinkler company to get other quotes for the money you will need to spend after Crawford "fixes" whatever you may have them working on.

Herman W.

Just finished services to our systems from agent Joe Gil. Exceptional customer service and well versed in explaining issues where a layman would understand. Definitely an asset to the company.

Carol C.

Crawford Services installed our heating and air condition system several years ago (thru Costco). We have continued to use them for our twice yearly service calls. Very happy with every tech they have sent to do our service. They are clean, friendly and knowledgeable. Thanks Crawford Services.

Chris M.

Joe Gil has been our tech for a while now, and is the best. He is very thorough, gives clear explanations, and does not try to sell you in things you don't need. You feel completely comfortable having him in your home and talking straight with him. I'd recommend Crawford to anyone.

Carole C.

We were charged nearly $500.00 to re-charge our system. The charge lasted 30 hours. Upon inspection, we saw a leak that was visible to the eye. We contacted the company and the only offer we could get was $500 off a new system if we purchased from them. They no showed for the 5:30 appointment.

Mary M.

We were referred to Crawford Service by Costco so our expectations were high. They not only met our expectations, they far exceeded them! Our job was set as a priority since the existing unit had completely stopped working. Worse, we had contractors in trying to work on the foundation in a miserably hot house. Crawford Service came out and installed a full system in a single day!!! The technicians were all very professional and took the time to explain what they were doing and the stayed until we understood the new control panel.

Two weeks later, our upstairs air conditioner stopped cooling (when it rains it pours!) and we immediately called Crawford Service because we knew they could be trusted. Sure enough, it was only a minor problem and a low-cost repair.

Rachel H.

Communication has something to be desired. If you're needing an itemized quote for services, they don't provide those. Prices are higher compared to others.