Cranney Home Services

Alison M.

Cranney is the best. They are efficient, thorough, solution-oriented and really nice guys. We've used them for converting to gas, replacing radiators, various plumbing needs including fixing a major backup last Thanksgiving before our guests arrived. We have the service plan (very reasonable) and they are more than accommodating. I have a crazy dog who barks and invades everyone's personal space -- jumping up and licking them. Every guy has dealt with him so well. It's a pleasure. Tomorrow they are coming to shut down my outdoor shower....

Tom R.

I sent an E-mail about needing a plumber for a pipe with a slow leak near my oil burner. The same day I get a phone call back from Cranney. A very nice lady was very eager to help set up an appointment. On the day I scheduled, a polite and courteous professional plumber named Justin T. showed up. He was very neat and careful and made sure the work was just as we had asked for. The area where the work was done actually looks better than it was. He checked a few minor things before leaving and made sure the water was running clean through out the house. If another problem should happen, Cranney will be first on my list to call.

Norman T.

Air Conditioner repair. They charged 5 1/2 hours to replace a condenser fan motor (over three hours travel time to pick up motor). Three months later it failed, they told me there is no warranty and that they don't make things like they used to.

Jonathan E.

I don't know where to begin. Frank T - highly professional. They took on a project that they don't normally do - installing a pool heater. Frank was always on time. He showed up when he said he would. He returned when he said he would. Having a lot of experience with contractors, that in and of itself gives them points. Frank was courteous and professional and studied the manuals of what needed to get done. He didn't cut corners and he wasn't on his personal cell phone like so many contractors are. He focused on the job.

He worked with the city inspector to ensure that everything was to code. They completed the job on time. More than anything, Cranney and Frank went the extra mile. Frank showed how to work the equipment when he was done. He was very patient and offered advice unrelated to the project. You could tell that he takes great pride in his work. The pipes and fittings were level and assembled how they should be. It was a neat and thorough installation. I would highly recommend Cranney because of my experience with Frank T and wouldn't hesitate to use them for my next plumbing job. Cranney is very fortunate to have such a great plumber representing them.

Dana T.

This company is irresponsible and offensive. I had an appointment in place. They called to say the technician had trouble with his truck. They refused to allow me to make another appointment for later in the day. They said they would call an hour before arrival. Instead, after waiting half the day, I got a call saying they they wanted to reschedule. Now, when it's convenient for them, they decide to reschedule. WTF.????

Suzanne S.

Very dishonest .... I had a negative experience with this company regarding my central air. Cranny came out in the summer of 2014 and had told me I needed a new condenser, well it was not the condenser. I called several HVAC companies and all were honest
it was a wire that had been torn - $150.00 opposed to $2800. 00 ! I had another negative event with this company ...

Eyal Z.

These guys ruined my hardwood floors and refuse to take responsibility. About a year ago we paid Cranney to put in a brand new 10,000$ heating and air conditioning system in. About 6 months later we noticed our hardwood floors were cupping and getting darker. We call them in and they wetvac out 10 gallons of water from in the floors. They also put in a condensation pump to redirect the water to a different drain. We paid for all of this.

A month or so later, I think to myself, ""Damn, these guys botched that job, I have 10,000$ worth of floor repairs to do and I had to pay for the installations measures to be done correctly?"". I call them back asking for some compensation for my floors, but they simply state that it was my drain that backed up 6 months later. This system produces maybe a half a quart of water per day. It would have literally taken 3 months for that amount of water to accumulate. Basically all Summer; the entire duration of the time the system would have been producing condensation.

Cranney either neglected to notice a blatant pre-existing issue, did not perform any kind of diagnostic test or created a blockage themselves in the drain. There is no other input into the drain and there wasn't a problem there beforehand as far as I can tell. I would not recommend using Cranney because if anything goes wrong, they will duck out of the way faster than you can say ""This cost me a lot of money!""

Justin C.

I just paid $1000 to replace a garbage disposal and a kitchen faucet. The ""plumber"" was here for over 6 hours. I was told I would be given a 5% discount because they had to reschedule my appointment. I had to help the ""plumber"" with the math to figure out the discount. I wouldn't recommend Cranney Home Services.

Mary B.

We had a good experience with Cranney until we signed up to be a member, which means we are charged a mthly fee and are to get quick service. I called for heating system to be serviced few mths. later after signing up. No one available for a wk. After leaving, technician said he'll get back with a quote for minor repair same day. Week later I called, Person answered said she will call back, she did, said $700 with no explanation...our furnace is fairly new. Finally general mgr returned call after I wanted to cancel membership. Now wants to take apart entire unit to justify $700 repair!!!!

Bill F.

I've never been a fan of businesses that charge you just to give a quote or an estimate. That tells me A. They're overpriced, and wanna make something off you, because most people don't call back after they hear the price, or B. They're looking to nickle and dime you. How can a consumer make a reasonable decision if they can't get a free fair quote? Other companies seem to have no problem with this. When they wanted to charge me $49 just for an estimate for a Drain Clog job, I said no thanks and went elsewhere. Just bad business