Cranney Home Services

Rich M.

They came the time they said and provided a detailed pricing.

Jonathan Z.

I called three companies for a quote to replace an HVAC system. The other two companies look at the job and emailed me a quote. Cranney looked at it and will not send it to me to review. The do not email quotes and will only meet with you in person. When I told the rep that I received quotes via email from other companies, he said he would have to check with his boss. Too pushy! Too corporate. They just lost my business.

Gary P.

If you like to pay 8 times the cost of any plumber, use Cranney. We were
quoted $1,600 to replace a sprinkler valve and a local plumber replaced it for $200 including parts.

Kelsey X.

This company was recommended by Mass Save as I needed an electrician to sign off that my home had no active knob & tube wiring. After Cranney rescheduled my appointment twice (their request, not mine), the technician showed up on time and was friendly enough. The sign off cost $222 on top of the $50 dispatch fee, more than Mass Save reimburses. I was OK with this, but was not OK with their proposed charge of over $300 to install a simple GFCI outlet in my kitchen, which I declined.

Later the same day I had a plumber come out, also from Cranney, to install a water hammer arrestor for my dishwasher. This appointment had also been rescheduled twice at Cranney's request, but I was lucky enough to have the second dispatch fee waived. I was told this technician would arrive before 9am; he arrived at 3:30pm, with no explanation from the company when I called at 1pm to ask why no one had shown up or updated me yet.

The technician did not bring a water hammer arrestor, the one part I needed, to install. He merely looked under my sink, assessed the situation, and offered to come back another day to install an arrestor for $250 (for what takes less than five minutes of work). After being forced to work from home and waiting around all day for the tech to show up, this is what this company offers?

One last attempt to locate a part nearby yielded success, with the tech leaving and coming back 45 minutes later with the part. After proposing to disconnect the existing dishwasher for $500, which I declined, I paid the $250 with great remorse. Why hadn't I just bought the arrestor at the hardware store and done it myself?

Conclusion: you're better off going elsewhere. Don't listen when Mass Save recommends this place.

Christen M.

I wish I could give Cranney a better review because the staff I spoke to from customer service were nice but Cranney absolutely failed to do every part of their job and it has caused nothing but stress and inconvenience for us. We needed a toilet and dishwasher installed, our toilet was not working well so we wanted this done sooner rather than later. First appointment I took the day off of work for and was called around afternoon that the plumber went home sick, fine things happen. The second time we schedule for when my boyfriend is home, the plumber eventually shows up no call. Even though we explained the task and all of he relevant information the plumber arrives and tells us our water needs to be shut off but he can't do that because we are in a condo. Fine we speak with our condo and reschedule, we are told we will be first in the morning because we have to have a time period to tell our neighbors. I fill out all of the paperwork for our condo and call TWICE to get the necessary information sent to them. The day comes and we are told that we are not on the schedule and the plumber called out. Now everything has to be redone with our condo association to reschedule, I call and find out they were never given the information needed. I call Cranney back and they insist they will send it, I even offer to stay on the phone to ensure it is sent, they say don't worry about it we will send it and call you back. After a few hours I call back and the office was closed and the information was never sent. After wasting THREE days off countless phone calls, paperwork etc we have nothing to show for it, and even if they do want to come Monday and don't call out again we can't have them install our things because the paperwork wasn't sent, what a way to waste EVERYONES time.

Edit: I updated my review to three stars due to the wonderful work of their Plumber Justin, their workers are fine and it i not their fault that dispatch had so many issues.

Lucien And W.

Frank was great. He replaced our gas vent fan quickly. He spotted a gas leak in our condo basement and tightened the pipe too.

Tyese M.

This company has cancelled our burner service appointments THREE times without notice. We have lost three vacation days off of work due to their incompetence and disregard. Do NOT waste your time or money waiting around for these guys.

Bo Y.

I am not going to use this company again! We need to change the filter for the oil heater. First visiting was really good and I was told that I need to clean my chimney. After I cleaning the chimney, my heater service has been rescheduled three times and still not done yet! The worst part is that they never successfully inform me about the cancelation: I missed their phone call but can not reach them back; and although I told them many times that I prefer a notification through email, they never never did it. Very bad experience, and the service is expensive too!

Melanie W.

Terrible, unethical company. I signed up for their service plan which came with a free boiler inspection. I was told on the day of my inspection that my 5 year old boiler needed to be replaced and that by filling it every couple of weeks with water I had damaged it and they could do all of this for me for $11,000 ($14,000 if I wanted the water heater replaced at the same time - a discount). This was suspicious to me because I was told by my home inspector and the previous owners that my boiler was a self-fill system. The sales person from Cranney sat around in my house for an hour trying to convince me otherwise. I finally got him out of my house and called another company to look at my boiler. My boiler was fine. A few months later while still on the service plan I had to call Cranney out again for an emergency. This wonderful repair man told me at the end of the visit that his company tried to scam me originally. I will never, ever work with Cranney again.

Lucy G.

So I had Cranney come to estimate the cost of replacing a direct gas, vented family room heater. Sean of Cranney came and gave me a few options, explained the btus necessary to heat the room, measured and was honest about the different ways I could proceed. Of 4 people who came from different companies, he was the ONLY ONE who did this thorough job upon ESTIMATE ONLY.
The estimate came in two days and although it was expensive, I felt like this was the only heating contractor (I got a bunch of people to come) who explained the process well. It turns out I did not go with Cranney because a friend of a friend was able to repair my very old furnace but Sean of Cranney was the best I dealt with. He deserved this review regardless of how pricey Cranney's prices are.