Crandall's Plumbing, Heating and AC

Bob P.

I just had a couple of large projects completed by Crandall's.

I needed a slab repipe (copper in slab had slow leak, I've know this for a while). Crandall's repiped my house with Pex. Pex is great stuff. I also had them add a tankless water heater and recirculation system since we were repiping through the walls and ceiling. I love my recirc and tankless!

And I added an EWS whole house softening system ( I asked, they did not upsell).

All of it is working great. No more slab leak, instant hot water, endless hot water (teenagers!) and I can drink the water out of the faucet (too yucky before). Thanks for the great job, Crandall's!!

D A.

Contacted Crandall's late on a Friday afternoon.They explained their weekend fee policy vs. M-F fees. I opted to have someone come out on a Monday. Received an early Monday morning call asking if we could reschedule for another day, as one of their workers was sick. Once they heard we had a refridgerator being delivered later that day, and issue needed to be resolved before delievery, they made sure someone came out before delivery time. The two guys that came out were Oscar and Rolando. They quickly addressed our concerns and gave us an honest evaluation. Highly recommended.

Rae B.

I was so relieved to get a referral for such a well reviewed plumber. Unfortunately I was extremely disappointed from the time I placed my initial call. I got voicemail which wasn't a huge surprise but their message said that I would get a call back within one business day. I did not so I called back. When I verbalized my concern that I didn't get a call back in their stated time frame of expectation, the receptionist Kayla was unapologetic about it. I decided I couldn't let my initial negative experience prevent me from getting the 4.4 Yelp / 4.5 Google star service I was expecting. But the first available appointment was 4 days later. Although I didn't have a burst pipe or a true emergency, when the water provider sends someone out because of the amount of water you're using, and you have no idea where the leak is, 4 days is way too long to wait. Needless to say I found another plumber, 4 Yelp / 4.9 Google, who not only came out within 2 hours of my call, without an emergency charge, they fixed the problem with 5 star service.

Marcie E.

I am always most impressed by companies who work to make things right. I had a fixture that leaked and I called Crandalls. They were also the company that originally installed that fixture. When the owner found that out, he said he would refund today's charges. Classy.

Lisa B.

Thank you Crandall's Plumbing. Steve really helped out my parents in their ranch style house in OC. They had a hot water pipe under the slab that leaked. Steve was able to problem solve the issue by re-routing the pipes. Thanks also to Jhairon who helped with the tile and drywall repair. It was a team effort and they found additional leaks later in the tub/shower. Everything is working.

Karen M.

I just had my 2nd excellent experience with Crandall's Plumbing and would highly recommend them for anyone with plumbing needs. My first experience was ~ 3 years ago when I needed a gas line put in for a fire table I purchased. The Service then was excellent just as it was yesterday when Kano with Crandall Plumbing came to my house to address a back up issue I was having. He was able to come within hours of my morning call. He was prompt, friendly and explained what he needed to do every step of the way. He was able to clear the blockage and then was very thorough in his clean up/removal of his equipment. The Service cost was very reasonable as well. They are also helping me to address a secondary issue I'm having with the shower controller in my guest bathroom. I can not say enough good things about Crandall Plumbing and would highly recommend them to others!!

S Z.

This company was quick, reliable and efficient. They came and gave us a quote and was able to help us out right away. I recommend their service. Steve was the person that did our work. He was very nice and did a great job.

Al V.

Kevin and Hector did a great job. They explained the benefits of repairing an old water heater versus replacing it with a new one. They worked fast and efficiently and did a great job.

Gil S.

Wont give any pricing over the phone. Insists on coming out for an estimate. My toilet needs a wax ring, my Father is a retired plumber but they didn't care.

gina C.

I did not have a good experience with this company. I needed inspections done. I was quoted to have my main line around 240$, the inside and crawl space for 120$. Plumber got there and said it was 120$ more for crawlspace. So I just had crawlspace and main checked. I also had a general inspector come and check everything. So the plumber finishes and says I'll get a report sent to me. Three days later, nothing. No video no report. Mind you I'm in escrow and have limited time for inspections. After speaking with a kind of sassy secretary I finally heard back and got only the video. No report. (At this point I'm super frustrated which may explain the secretary's sass.)

So I said, you know the general inspector found a bunch of plumbing issues in the crawl space I don't have any report from the plumber on these. On the invoice it says he will check for leaks and any other problems. Well I have no evidence of problems from the PLUMBER in the crawl space but like 5 from the general inspector. So I send Crandall's my inspections report with pictures and Kayla says she'll show it to a technician Sam and get back to me about what it may cost to repair. She knew my inspections deadline and it was my last day before sending issues to the sellers for negotiation. Well that deadline passed yesterday and I got nothing back. So I essentially paid Crandall's 120$ to tell me there's no leaks. When clearly the invoice said it would see if there was anything that looked wrong. How the general inspector found plumbing issues and crandall's didn't I'll never know. And their failure to even get back to me about the report I sent was unprofessional.

So between not receiving services I paid for, a misquote about price and somewhat bad attitude service when I called (but again I was frustrated so maybe she was responding to that) I would not recommend them to anyone.

Now I'm buying a 100 year old house and have no idea what cost the problems the general inspector found will be. ?