Courtesy Plumbing & Heating

Susan W.

We needed someone quickly to repair our leaking toilet. Go figure, new house builds use cheap plumbing parts!
The service repairmen came on time and we're quick to assess and fix the problem.

Aaron S.

Ridiculously overpriced and gouge customers. Tech pulled a cartridge that had debris, mentioned the price if he only had to remove the debris and reinstall, which would have been $100 for his expertise. Instead, had to replace with a $50 part and price increased to $300. Tech had no reasonable explanation. Disputing charges.

Would avoid this company at all cost.

Champagne T.

Prompt, professional. Derrick and his partner (I forgot his name) cleared a clogged line to the septic tank. I was very pleased with the response and reasonable fee. Would definitely call them for help in the future. Thanks. Lydia

Cy W.

I have to say, I was a wreck when my toilet leaked through to our kitchen. I called a remediation company who referred Courtesy Plumbing. Not only were they prompt in getting to my house, they told me exactly what they were doing and showed me why it leaked. When I initially called, the dispatcher was very sympathetic to my situation, and Quincy and crew were ALSO very sympathetic & understanding. Bottom line, they did a great job! I'd recommend them any day!

Bee W.

His water heater blew up so we needed to get a new one. Called the company and Ryan came by to give us an estimate. He was available to install the next day so an appointment was made. A period of time was given for arrival and I waited for them. They texted him to let him know they anticipated being there at noon.
When they arrived, we briefly discussed what was to be done. Then I left them to it. They were careful not to leave the front door open as we have cats. And watched the door frame as they moved the equipment in and out.
It took approximately two hours to complete the job. When he was done, Ryan came to get me and showed me the work. I had to write things down as I couldn't remember the different parts. The installation was done neatly and I appreciated that. Would call them again and they do equipment checks and services. Associates were friendly and professional. Ryan was funny too.

Anton Z.

AC installation the previous year was fast and smooth. Everything works as expected. Maintenance this year was as requested. The most responsive and responsible workers. Everything was great.

Kaley S.

AWFUL AWFUL BUSINESS! SCAMMERS DO NOT EVER USE THESE PEOPLE! They came out and did multiple jobs and screwed up every single one of them! We had to have the owner come out to fix the problem and he found OLD problems that his guys had screwed up before that had he not come out would have cost THOUSANDS OF DOLLARS IN REPAIR. We were then given a ZERO DOLLAR INVOICE and said he was so sorry everything was down wrong. Next thing I know we have collections threatening us. We call the company and tell them that we had a conversation with Tom when he said we had a zero dollar invoice and they are now claiming that Tom never said this. These people are LIARS AND SCAMMERS! Not professionals at all and don't know what the hell they are doing. If they screwed up every job we had then I can't imagine how many jobs these incompetent people have screwed up for other people. GO ELSEWHERE!!!

Michael H.

I agree with others here. They performed an inspection and claimed CO leakage from an old, starting to fail heart exchanger. Said I should replace the unit at $6-14K. I told them I would think about it. After that, system would not even come on. They came back, claimed the entire motherboard had failed (quite by coincidence, of course). Better to replace the whole unit, they said. Later that day another local company came out. Had it up and running in 2 minutes. Could not find any problem requiring panic or immediate replacement. Suggested cleaning the coils, etc, stuff an old unit like mine needs from time to time. Cost--$59, Crooks!

Glen P.

Get this: 85 year old mother-in-law spends $200 for their ""Silver"" package after a water value repair job (which admittedly was well done). That purchase entitled her to a free assessment of her furnace and water heater, something she forgot about until they called to remind her. Very considerate, given its early October and those systems will start to be used.

They come out with 2 techs, who scare the crap out of her saying her furnace is pumping out 116 ppm CO (super-dangerous!) and her water heater needs to be replaced as well. $10K.

85 years old, lives alone by herself...

She doesn't know what to do. She's scared. They tell her they're going to have to turn off her furnace until they can fix it, and it needs fixing RIGHT NOW.

Fortunately, my wife and I arrive. What's wrong with the water heater? Turns out, nothing, its just 10 years old and *could* fail at any moment.

Show me the CO readings. They hang their sensor over the heat vent (we're in the basement), and it runs for 15 min. Sensor says 63ppm. Weird - why the diff? Dunno, but there's a crack in the heat exchanger for sure. And rust. Huh. We're in dry Colorado, not Florida. Plus, this furnace is only a few years old, installed in 2017.

By now the tech supervisor has arrived, so what would have been 3-on-1 bullying of an 85 year old is at least 3-2 (wife not there yet).

I tell them to give us an estimate and we'll get back to them. Its too dangerous, they say, and cannot legally leave unless they shut off the furnace, which is complete BS. They don't turn off the furnace, but instead turn off the gas.

We have the local utility come out (Excel). Tech inspects everything - ZERO CO detected anywhere - they system is working just fine.

These guys should be ashamed of themselves.

Jim W.

I posted a review 9/7/2021 on yelp about my poor experience with Courtesy Plumbing and Heating. They replied they were concerned and would contact me within 24 to 48 hrs. As of 9/13/2021 I have not had a contact from them which proves my point about terrible service!