Courtesy Plumbing & Heating

Glen P.

Get this: 85 year old mother-in-law spends $200 for their ""Silver"" package after a water value repair job (which admittedly was well done). That purchase entitled her to a free assessment of her furnace and water heater, something she forgot about until they called to remind her. Very considerate, given its early October and those systems will start to be used.

They come out with 2 techs, who scare the crap out of her saying her furnace is pumping out 116 ppm CO (super-dangerous!) and her water heater needs to be replaced as well. $10K.

85 years old, lives alone by herself...

She doesn't know what to do. She's scared. They tell her they're going to have to turn off her furnace until they can fix it, and it needs fixing RIGHT NOW.

Fortunately, my wife and I arrive. What's wrong with the water heater? Turns out, nothing, its just 10 years old and *could* fail at any moment.

Show me the CO readings. They hang their sensor over the heat vent (we're in the basement), and it runs for 15 min. Sensor says 63ppm. Weird - why the diff? Dunno, but there's a crack in the heat exchanger for sure. And rust. Huh. We're in dry Colorado, not Florida. Plus, this furnace is only a few years old, installed in 2017.

By now the tech supervisor has arrived, so what would have been 3-on-1 bullying of an 85 year old is at least 3-2 (wife not there yet).

I tell them to give us an estimate and we'll get back to them. Its too dangerous, they say, and cannot legally leave unless they shut off the furnace, which is complete BS. They don't turn off the furnace, but instead turn off the gas.

We have the local utility come out (Excel). Tech inspects everything - ZERO CO detected anywhere - they system is working just fine.

These guys should be ashamed of themselves.

Jim W.

I posted a review 9/7/2021 on yelp about my poor experience with Courtesy Plumbing and Heating. They replied they were concerned and would contact me within 24 to 48 hrs. As of 9/13/2021 I have not had a contact from them which proves my point about terrible service!

Steve S.

Apparently this company has been recently changed management or purchased by another. This comment is on the new management for Courtesy Plumbing & Heating.

Called this company to come out when my A/C quit working. The individual came out and immediately charged a $90 diagnostic fee, which is odd as most places I know would not initiate such a charge until it is determined if the owner will pay for repairs (often the diagnostic fee is waved if you pay for repairs), which was why I called them out to begin with.

When done, the technician Luis W. said that the OEM control board needed replacement and provided me with an estimate of $1,170.66 cost for just the control board alone. I asked about this extraordinary cost for a furnace that was just barely over a year old and the technician replied that it is normal to charge that for an OEM control board.

The scam was exposed when I forwarded the information to my home warranty company who wanted to know why a control board that sells for $120 on the manufacturer website had a nearly $1000 dollar markup. According to the home warranty company, they couldn't provide an explanation and got uncomfortable with the questions and said that they didn't really want the job anyways.

Keep in mind that the control board was very easily accessible and very easily replaced, there would be no need for extensive labor to replace it, so it is very odd that they would not 'want the job'.

I contacted the manager directly the same day also asking for an explanation. He too seemed very uncomfortable with the questions and simply said that he had just heard of it and would contact me when he learns more. I have not received a return call.

A couple of days later, I had another technician check out the A/C to which he had it repaired in less than 5 minutes by replacing the low voltage fuse on the control board. The cost of the fuse was $1.00

I asked the technician why the fuse went out and he pointed to some shoddy connection points between the thermostat and controller. The same ones that Courtesy Plumbing did when they installed the A/C to begin with. He said that the likely cause was that one of the loose points probably touched the metal frame.

Josh P.

Sorry to say this as I like to support local but I cannot recommend. They tried to charge me $5k for a new AC system but all I needed was a switch. Good to go now for $600.

Adam Z.

Extremely overpriced. Crook prices.

The price for the job was way overpriced but wife wanted it done ASAP.

Installed new faucet and fixed P-trap came in at $925. Looking at the parts online including faucet model everything would come in under $200. That means labor to install a new faucet and p-trap is $700. Job took about 1.5 hours.

Next time I'll save the money and deal with the wife's wrath for a better deal.

They also charge $75 just to give a quote, which is probably part of their racket of trying to get away with charging such outrageous prices.

I won't be using them again and definitely will not recommend.

Charles S.

Two guys came out in the middle of the COVID situation with masks and fixed the issue with the leak. The problem is they charged me 800 bucks for a 150 dollar part that took less than 10 minutes to install! Just like every other business now passing the costs of the pandemic on to the customers and shafting them to stay in business. What a mess. Maybe you can find better but you'll probably just have to pay up.

Jack F.

These crooks have quite a racket going on, they charge $75 to come out and give a quote. Then they send out a ""plumber"" in a t-shirt and driving a station wagon that is unable to give a quote without his ""boss"" looking at the job. They then expect you to wait an hour or two for the ""boss"" to show up, but in the meantime you have no water in your house. The boss never shows and 6 weeks later I get a demand by email that I pay the $75 quote charge or they will put a lien on my property. Pathetic scum bags. RUN from these crooks!

Anthony P.

We needed to have our air conditioning unit cleaned and serviced for the upcoming summer season. Jake and Pablo both arrived and gave us some honest thoughts regarding the unit. Pablo was very interested in helping us with all our questions. Both of these gentlemen were kind, courteous and helpful preparing our home for the future. We highly recommend Courtesy Plumbing and heating for your home needs. You will receive options to your problems regarding this business. Tony P.

Dave D.

I thought Patriot Pros were the biggest crooks in town, these guys might match them. Quoted me $1200 to do a job that has $100 in parts and takes an experienced plumber about an hour. They charged me $75 to come to my house, look me in eye and smile, and give me that POS quote. Shameless

Sahib H.

I had a service call scheduled for 7/11 for a pipe leak for cold water inlet to my tankless heater. The service provider arrived on time, he looked at it and was confused about the source of the leak. He had noted the leak was from the copper pipping leading to the tankless water heater, however I had to tell him that the leak was from the flex tubing. The water was leaking and trickling down to the copper piping. The plumber had incorrectly assumed the source of the leak. Basic and fundamental mistake. He said he needs to get parts and would be back in a few minutes shortly. He did not return for more than hour and a half! No courtesy call, we just waited. He explained that he had to go far to get the copper pipe and the cost of the repair would be $395. My intuition told me he did not seem competent as he wasn't able to correctly identify the leak . I declined the service. I called their office and spoke to the customer service representative, Tiffany, regarding the competence of the plumber, she said she would discuss with the manager and get back to me. After a day of waiting, I did not hear from her. I just get an email with an invoice of $75 for plumber visit. I would strongly recommend not using this company as they are incompetent and have terrible unresponsive customer service. I was able to get a local plumber who resolved the issue immediately for parts and labor of $160. An expensive copper pipe was not required, a flex pipe did the job . I would strongly recommend not using this Company based on my direct personal experience with their incompetence and customer service.