Courtesy Plumbing & Heating

Cy W.

I have to say, I was a wreck when my toilet leaked through to our kitchen. I called a remediation company who referred Courtesy Plumbing. Not only were they prompt in getting to my house, they told me exactly what they were doing and showed me why it leaked. When I initially called, the dispatcher was very sympathetic to my situation, and Quincy and crew were ALSO very sympathetic & understanding. Bottom line, they did a great job! I'd recommend them any day!

Bee W.

His water heater blew up so we needed to get a new one. Called the company and Ryan came by to give us an estimate. He was available to install the next day so an appointment was made. A period of time was given for arrival and I waited for them. They texted him to let him know they anticipated being there at noon.
When they arrived, we briefly discussed what was to be done. Then I left them to it. They were careful not to leave the front door open as we have cats. And watched the door frame as they moved the equipment in and out.
It took approximately two hours to complete the job. When he was done, Ryan came to get me and showed me the work. I had to write things down as I couldn't remember the different parts. The installation was done neatly and I appreciated that. Would call them again and they do equipment checks and services. Associates were friendly and professional. Ryan was funny too.

Anton Z.

AC installation the previous year was fast and smooth. Everything works as expected. Maintenance this year was as requested. The most responsive and responsible workers. Everything was great.

Kaley S.

AWFUL AWFUL BUSINESS! SCAMMERS DO NOT EVER USE THESE PEOPLE! They came out and did multiple jobs and screwed up every single one of them! We had to have the owner come out to fix the problem and he found OLD problems that his guys had screwed up before that had he not come out would have cost THOUSANDS OF DOLLARS IN REPAIR. We were then given a ZERO DOLLAR INVOICE and said he was so sorry everything was down wrong. Next thing I know we have collections threatening us. We call the company and tell them that we had a conversation with Tom when he said we had a zero dollar invoice and they are now claiming that Tom never said this. These people are LIARS AND SCAMMERS! Not professionals at all and don't know what the hell they are doing. If they screwed up every job we had then I can't imagine how many jobs these incompetent people have screwed up for other people. GO ELSEWHERE!!!

Michael H.

I agree with others here. They performed an inspection and claimed CO leakage from an old, starting to fail heart exchanger. Said I should replace the unit at $6-14K. I told them I would think about it. After that, system would not even come on. They came back, claimed the entire motherboard had failed (quite by coincidence, of course). Better to replace the whole unit, they said. Later that day another local company came out. Had it up and running in 2 minutes. Could not find any problem requiring panic or immediate replacement. Suggested cleaning the coils, etc, stuff an old unit like mine needs from time to time. Cost--$59, Crooks!

Glen P.

Get this: 85 year old mother-in-law spends $200 for their ""Silver"" package after a water value repair job (which admittedly was well done). That purchase entitled her to a free assessment of her furnace and water heater, something she forgot about until they called to remind her. Very considerate, given its early October and those systems will start to be used.

They come out with 2 techs, who scare the crap out of her saying her furnace is pumping out 116 ppm CO (super-dangerous!) and her water heater needs to be replaced as well. $10K.

85 years old, lives alone by herself...

She doesn't know what to do. She's scared. They tell her they're going to have to turn off her furnace until they can fix it, and it needs fixing RIGHT NOW.

Fortunately, my wife and I arrive. What's wrong with the water heater? Turns out, nothing, its just 10 years old and *could* fail at any moment.

Show me the CO readings. They hang their sensor over the heat vent (we're in the basement), and it runs for 15 min. Sensor says 63ppm. Weird - why the diff? Dunno, but there's a crack in the heat exchanger for sure. And rust. Huh. We're in dry Colorado, not Florida. Plus, this furnace is only a few years old, installed in 2017.

By now the tech supervisor has arrived, so what would have been 3-on-1 bullying of an 85 year old is at least 3-2 (wife not there yet).

I tell them to give us an estimate and we'll get back to them. Its too dangerous, they say, and cannot legally leave unless they shut off the furnace, which is complete BS. They don't turn off the furnace, but instead turn off the gas.

We have the local utility come out (Excel). Tech inspects everything - ZERO CO detected anywhere - they system is working just fine.

These guys should be ashamed of themselves.

Jim W.

I posted a review 9/7/2021 on yelp about my poor experience with Courtesy Plumbing and Heating. They replied they were concerned and would contact me within 24 to 48 hrs. As of 9/13/2021 I have not had a contact from them which proves my point about terrible service!

Steve S.

Apparently this company has been recently changed management or purchased by another. This comment is on the new management for Courtesy Plumbing & Heating.

Called this company to come out when my A/C quit working. The individual came out and immediately charged a $90 diagnostic fee, which is odd as most places I know would not initiate such a charge until it is determined if the owner will pay for repairs (often the diagnostic fee is waved if you pay for repairs), which was why I called them out to begin with.

When done, the technician Luis W. said that the OEM control board needed replacement and provided me with an estimate of $1,170.66 cost for just the control board alone. I asked about this extraordinary cost for a furnace that was just barely over a year old and the technician replied that it is normal to charge that for an OEM control board.

The scam was exposed when I forwarded the information to my home warranty company who wanted to know why a control board that sells for $120 on the manufacturer website had a nearly $1000 dollar markup. According to the home warranty company, they couldn't provide an explanation and got uncomfortable with the questions and said that they didn't really want the job anyways.

Keep in mind that the control board was very easily accessible and very easily replaced, there would be no need for extensive labor to replace it, so it is very odd that they would not 'want the job'.

I contacted the manager directly the same day also asking for an explanation. He too seemed very uncomfortable with the questions and simply said that he had just heard of it and would contact me when he learns more. I have not received a return call.

A couple of days later, I had another technician check out the A/C to which he had it repaired in less than 5 minutes by replacing the low voltage fuse on the control board. The cost of the fuse was $1.00

I asked the technician why the fuse went out and he pointed to some shoddy connection points between the thermostat and controller. The same ones that Courtesy Plumbing did when they installed the A/C to begin with. He said that the likely cause was that one of the loose points probably touched the metal frame.

Josh P.

Sorry to say this as I like to support local but I cannot recommend. They tried to charge me $5k for a new AC system but all I needed was a switch. Good to go now for $600.

Adam Z.

Extremely overpriced. Crook prices.

The price for the job was way overpriced but wife wanted it done ASAP.

Installed new faucet and fixed P-trap came in at $925. Looking at the parts online including faucet model everything would come in under $200. That means labor to install a new faucet and p-trap is $700. Job took about 1.5 hours.

Next time I'll save the money and deal with the wife's wrath for a better deal.

They also charge $75 just to give a quote, which is probably part of their racket of trying to get away with charging such outrageous prices.

I won't be using them again and definitely will not recommend.