Cooper Heating & Cooling

Rick S.

Buyer beware.

We called Cooper on Friday morning to say we had issues with our furnace. Per Cooper there is a $119 trip fee. A tech arrived a couple of hours later and stated that there are no free estimates (so what is the trip charge for?) and he would be charging us $328/hour just to diagnose the problem. A half hour later he was done and said the estimate would be emailed shortly. He said that several parts would be needed to be replaced and it would be expensive. He said he couldn't get the furnace to fire up and thus left us without heat. Jump forward to late afternoon and we had not received the estimate so we called the office to verify our email info was correct. The operator confirmed this. Well, this is mid December and now late on Friday and we had no working furnace as the tech had shut it off - in other words we now needed service ASAP. We ended up calling another company who fixed the problem a couple of hours later without adding a bunch of extras that Cooper said were necessary (note that we asked the other company about some of these items that Cooper had mentioned and that tech told us these were not needed).

I called Cooper today and spoke with a service manager who reluctantly agreed to a full refund after a bit of discussion.

In short, Cooper is a business to avoid. I initially called them due to so many positive reviews. Perhaps we just drew the unlucky short straw and our situation was an anomaly but I would never use these folks again. BTW it's now Monday afternoon and we still never received any estimate.

John B.

The Cooper technician, Alejandro, was pretty smooth but not very clear with his explanation of the furnace issue. In his half hour diagnostic time, he contended that the control board needed to be replaced and then he recommended that the pressure switch and inducer motor also should be replaced because a faulty control board could have crippled them. I didn't like the plan, especially when he said the labor charge would be $328/hr --- my doctor doesn't even make that much !!! But I couldn't have a house w/o heat in the winter.

Billing was $119 for the service call, $656 for 2 hrs labor, $180 for the control board, and $99 for a 'parts run'. The exorbitant labor charge and parts run charge were never divulged by the scheduler, and no up-front pricing was given. Final bill was $1054. Alejandro showed up at 10:15, left for parts from 11 to 12:15, and left at 1:15. Nice work if you can get it, right? Alejandro's estimate for the additional work (pressure switch, inducer motor, and 'tier three cleaning') was $1764 more if he did the work.

Bottom line -- the furnace is working, and I'll get the parts myself as needed and do future work myself. I won't use Cooper again or recommend them to anyone with furnace problems.

Gary S. C.

I was starting to have some small issues with my 24 year old furnaces so I decided before they failed have them replaced. I contacted Costco and Cooper Heating and Cooling called me. They sent out an agent. He was very thorough and gave me an estimate to replace my furnaces and AC units. I also got other bids but Cooper was better prepared and worked with me on the estimate. On November 17th, 2022 Cooper put in a new furnace and AC unit. They also replaced my thermostat with a smart unit. It showed that the CO2 was high. I called Cooper Saturday Morning November 19th, and a tech came out that afternoon. Everything was okay. On November 29th, they sent a quality control person to check the HVAC to make sure everything was done properly. They also sent a Lone Tree inspector and he gave the installation a passing grade. These guys know what they are doing. Everyone was professional and friendly with a can do attitude. The paper work was button down and there were no surprises. I highly recommend Cooper if you have, Heating or Cooling issues.

Mike L.

we used Cooper to install furnace and AC early 2019. In one of the properties, piping was not installed correctly and water accumulated in the pipe. This led to the complete shut down of the AC unit in summer 2022. I called another HVAC company to correct the problem. This HVAC corrected the problem but told me the root cause was the installation problem. I called Cooper Heating & Cooling about the installation problem, their technician came out and said there is not problem with the installation because it passed the county inspection. In addition, they charged me the service call, which I believed to be unfair as they were supposed to come out assessing and correcting their installation problem.

Jeffrey M.

Got bids from Cooper Heating and cooling on installing a new valve in my boiler. They told me the valve would be $500 and installation was $1100.00. I looked up the valve from the manufactures plate on the boiler, and called it in. The value was $150.00, purchased through Amazon. Watched video on youtube and installed it in an hour. These people are price gougers and expect you to believe any BS they pour out. You can do better.

Mike B.

We were quite disappointed to discover that your technician missed a very simple fix to one of our furnaces. All it required was a $250 igniter to start up and it is now running normally. Accordingly we do not feel any of the fees for this visit are warranted. This is especially true given the express purpose of the visit was to get our system up and running before the cold snap.

Andy L.

Cooper replaced our furnace and heat pump. The techs were polite and responsive to my questions. When the whole house humidifier didn't work, they came back and fixed it without a fuss. Cooper's customer service training must be top notch cause the guys were all great. I'm going to switch my service plan from a competitor to these guys, too, because of my positive experience.

Steve G.

Thanks for sending Dion. He knows what he's doing
And that's much appreciated. Replacing a furnace is a major purchase and we're happy to be doing business with Cooper!!

Linda W.

I had the best experiencie with Corey from Cooper Heating. He was so friendly, professional, informative and efficient!

Logan B.

Our furnace was no longer blowing hot air. Cooper's diagnostic fee was higher than other compaines we found online, but everyone else was booked out 2 weeks and we couldn't be left with a broken furnace for that amount of time given the cold weather forecast. When I called and spoke with the scheduler, I asked how much the fee would be to have a technician out. I was told the fee would be $119.00 and then the technician would provide an estimate for repairs.

The technician arrived at our house and after 1.5 hours he told us it was really difficulty to diagnose, but he had found the problem. The issue was due to faulty high pressure limit switch. I had researched the issue extensively the previous day and found the furnace was throwing a 31 code. This code could mean a few different things, but the first thing that shows up when you google the error code is that the switch is likely the issue. How it took a trained technician 1.5 hours to diagnose a faulty switch is beyond me, espically when the furnace is proving you with the diagnostic code and a faulty switch is listed as a likley cause.

The technician then presented us with a bill for $447.00. I was confused and asked what the invoice was for. The technician states the amount was for the service fee plus his additional time diagnosing the problem. He stated the diagnostic fee ($119.00) only includes 30 minutes and the additional $328.00 fee is for the additional hour he spent diagnosing the problem. I explained that no fees beyond the initial $119.00 were discussed when I had called Cooper to schedule the inspection. The technician said I would have to speak with the office.

Cooper's website states they have ""Clear, Up-front pricing on all services"". This was anything but the case with the invoice we were provided and after an unpleasant heated conversation with the billing manager where I explained over and over again that we were not informed of any other fees beyond the initial $119.00 discussed, my bill was finally reduced to the $119.00.

Regarding the estimate to repair the furnace, we were presented with a quote for $1,380.00. This included replacement of the high pressure switch as well as replacement of the inducer motor that the technician said was on the verge of failing. Cooper's website includes a page called ""Cooper Clear Pricing"" that talks about how their pricing is transparent and they will provide you with ""Complete transparency into how the job is priced--we'll provide a breakdown of the cost"". Our estimate breakdown included the following items with absolutely no further detail on the price of the components or the breakout for the amount of time required in the labor charge to replace the components:

-3 hours labor charge
-Misc. Material charge.

Instead of hiring Cooper to replace the damaged switch, I ordered the replacement switch online. It took 15 minutes to remove the old switch and replace it with the new one. The furnace fired right up and is working fine. As for the inducer motor, if and when it fails it's not something that should take more than an hour to replace. How Cooper arrived at 3 hours of labor for the switch and motor is unclear.