Cool Care Heating, Air, Plumbing & Refrigeration

B F.

I am a real Estate Agent in Columbia, SC and we rely on our vendors to make sure we get the most professional service our clients are paying for. I called Cool Care for an inspection on a house my client wanted to buy. The Tech came out (On Time) and did the inspection. He was professional and knowledgeable. When I received the report they only seemed interested in selling new units and not wanting to just do repairs. I requested a conversation with the Service Manager to see about just doing the repairs I was told (He is out of the office and he will call me back), I am still waiting for his call. I spent 30 years in the service industry and this is unacceptable and I will never use this company again. I will also make sure none of my partners make the mistake I did.

Bj S.

I made the mistake of using their chat line. I just wanted a price for yearly maintenance. An answer of $ this to $ that would have been useful. Their human bot (missed their calling as a car sales person) kept repeating: Could I have your number and the best time to have our """"expert technicians"""" call you about pricing? Or: Could I have your address? No. You can not. The whole point of a chat is to save time. I don't want to give my phone and get an answer who knows when ... even if it is from their """"expert technicians"""". I would have appreciated a simple: I can't give you an answer. You'll have to call. If they waste my time on a chat .... First impressions folks.

Jay B.

Initially, they are pretty good. Could work on customer engagement/return of calls in a timely manner. However honestly its all for show. I have dealt with Cool Care Heating and Air for about 2 years for my heating and cooling needs, however never have I had as many CONSTANT issues as I have now after dealing with them. Today, again on a fairly new unit still under warranty, my ac does not work.....again.....and Im supposed to pay another diagnostic fee? For something they should have fixed about 5 months ago? I get things could go wrong, but my unit never had as many issues as it does now, after they started working on it. Try someone else. They don't value you as a customer, not unless they're consistently taking money from you or you sign up for one of their AC/Heating yearly plans. You're better off paying a few dollars more for someone else who actually knows the value of great customer service. ~Former Cool Care Heating and Air client

Jack F.

Great marketing to create brand recognition but unfortunately terrible customer service.

Frances R.

I bought a new HVAC system from Cool Care a couple of years ago. I have been impressed with the service and follow up provided by the company. They are a small family owned business and they are very community oriented. The service men/women are very polite and on time. Stephen was the last technician that came out for my yearly maintenance. He found an issue and worked for hours in the heat until it was corrected. Very very happy with the company and the service.

Andy S.

The receptionist was so rude. She got hung up on info that didn't pertain to me making an appointment. Could not get her back on track and after I said """"I should have never said anything"""" she got mad and said """"ok, good bye."""" She then hung up. All I needed was to see when I could get an appointment to look at my AC. I may not have even hired them if they were backed up. Luckily there are so many other companies and no one has to stand for a rude receptionist paid by the hour and not caring about the business she works for. She'll get her check in the end.

Monique L.

Had a tech come out on a Saturday to fix an issue with my unit freezing when the thermostat downstairs is turned on. I explained to the tech what was going on, while he was there he said the issue was having to recharge the refrigerant. He went in rechecked every thing with both thermostats on (so he said) and recharging was to resolve the issue. Okay paid 294.00 on Saturday. Low and behold on Monday the unit was stil doing the same thing. Called them back on Monday, was to receive a call back , no luck. Was waiting on a callback for 3 days ( keep in mind I was calling them as well). Tech came back out stating the issue is with the zone damper. The first tech sent an invoice stating he check the zone dampers and they worked fine. Got another invoice for 344.00. The invoice showed 100.00 to be paid, if I wanted them to do the repair it would go towards the 344. Keep in mind they charge you to come out to diagnose the issue and this was the second tech that came out and I've already paid 294 for what he said the issue was originally. Had my husband call, waited on a callback for about 2 or 3 days to be told there was two issues that was causing the unit to freeze. No it wasn't 2 issues. If it was I would've been informed of that before I paid. I had you come out to fix the issue with the unit freezing and I'm still having the same problem. You're tech guy misdiagnosed the issue causing me to pay for something that wasn't the issue. First impressions are lasting and that was my first and last time dealing with Cool Care!!!!

Matthew R.

Tia from Cool Care came out and fixed our ac when it broke in this savage Columbia heat. She was super nice and our air conditioner is nice and """"Cool"""" again THANK YOU!!!

Jack B.

This is a great family owned local business. We have referred them several times to our customers. They have also used our company, Carolina Carpet Cleaning for some jobs.

Megan B.

I think this is the worst company they have no value for customer service. I purchased a house the sellers were to fix some heating and air issues and I recieved a letter stating that they had indeed fixed them. Come move in day we try to turn the air on it doesn't work. After practically begging the company to send someone out they determined what the problem was. Since I had not paid for the repairs myself their was some back and forth between parties, come to find out cool care didn't even come and do the repairs, and sent a clean bill of inspection without doing repairs. I have also dealt with coolcare on another occasion where they had to come out 5 times at near 1500 dollars in """"fixes"""" all to find out I had to buy a brand new unit that took ages to come in. Once said unit was in my house was cooler but not cool I was told """"it's a 100 degrees outside of course it isn't going to be cold in your home."""" I found that unacceptable and had another check up on my unit turns out they didn't connect my duct work to my unit, so for almost a month I was cooling the underneath of my home. No apologies were given either. Although they win many business I feel if the individual customers were to rate them honestly they fall very short in caring for the clients. I feel as tho they are looking to sell products more than fixing what is fixable. They are the Walmart of heating and air. Tons of people just milling around and not a one to actually help. I will not do business with them ever again