Cool Care Heating, Air, Plumbing & Refrigeration

Rufina Lane ..

Cool Care came out quickly when my A.C. went out. They were knowledgeable, helpful, professional, and not as expensive as I would have imagined. And, they have won Best of Columbia several years in a row. Great experience.

Linda H.

I made the mistake of using their chat line. I just wanted a price for yearly maintenance. An answer of $ this to $ that would have been useful. Their human bot (missed their calling as a car sales person) kept repeating: Could I have your number and the best time to have our """"expert technicians"""" call you about pricing? Or: Could I have your address? No. You can not. The whole point of a chat is to save time. I don't want to give my phone and get an answer who knows when ... even if it is from their """"expert technicians"""". I would have appreciated a simple: I can't give you an answer. You'll have to call. If they waste my time on a chat .... First impressions folks.

Cynthia R.

Extremely disappointed in the lack of professionalism. Unfortunately we used this company to replace our ductwork and it was by far the WORST experience we've ever had with any service company. Terrible customer service and they charged my credit card for 1/2 of the cost ($2700) without my authorization over a month before the job was completed. Tried to resolve multiple issues with the owners but have not received a response. Will be filing a complaint with the BBB related to damages we feel they were responsible for.

Aaron S.

Charged me $200 to install my own thermostat and then installed incorrectly and claimed to do so many other things on the invoice and I had to have another company out to correct . """"I knocked it down as much as I could """" I watched him on my interior cameras stand at the Tstat and play on his phone for 20 mins, then come ask for $200. Use another company.

Alicia M.

Great marketing to create brand recognition but unfortunately terrible customer service.

Richard L.

Had a tech come out on a Saturday to fix an issue with my unit freezing when the thermostat downstairs is turned on. I explained to the tech what was going on, while he was there he said the issue was having to recharge the refrigerant. He went in rechecked every thing with both thermostats on (so he said) and recharging was to resolve the issue. Okay paid 294.00 on Saturday. Low and behold on Monday the unit was stil doing the same thing. Called them back on Monday, was to receive a call back , no luck. Was waiting on a callback for 3 days ( keep in mind I was calling them as well). Tech came back out stating the issue is with the zone damper. The first tech sent an invoice stating he check the zone dampers and they worked fine. Got another invoice for 344.00. The invoice showed 100.00 to be paid, if I wanted them to do the repair it would go towards the 344. Keep in mind they charge you to come out to diagnose the issue and this was the second tech that came out and I've already paid 294 for what he said the issue was originally. Had my husband call, waited on a callback for about 2 or 3 days to be told there was two issues that was causing the unit to freeze. No it wasn't 2 issues. If it was I would've been informed of that before I paid. I had you come out to fix the issue with the unit freezing and I'm still having the same problem. You're tech guy misdiagnosed the issue causing me to pay for something that wasn't the issue. First impressions are lasting and that was my first and last time dealing with Cool Care!!!!

Sally A.

Cool Care is an excellent family owned company. Their reputation in the HVAC industry speaks for itself. They have won Best of the State for several consecutive years, Best of Columbia Free Times several consecutive years, and Best of Columbia Metro Magazine for HVAC companies. They are professional, friendly, and do excellent work. They recently repaired a friend's unit after another company said it needed to be replaced. I highly recommend the team at Cool Care!

Lydia H.

I used this business is the worst you can have to take care you AC need. All they care is about the money. I'm regretting have used them since the first time. Keep away from this business. They are very expensive and no professional at all.

Daniel Z.

We purchased a new home with several issues with our HVAC install which was installed by another contractor. I contacted Kenny at Cool Care and he and I went over the concerns. He corrected all problems as well as install an ERV for us. Kenny went above and beyond to correct everything and bring to code as well as remove trash and screws left in or crawl space by original installer. He explained everything he did so we could understand and followed up after his work was completed. Kenny is very honest and speaks truth and not what you would like to hear if you have a problem with your HVAC system. Even though his company is a little out of area we will be using him for service going forward. I highly recommend this company for your service.

Lisa C.

We are new to the area we had immediate problems with our HVAC. We called the company whose name was on the unit. The tech came out and was very efficient and quoted us a price for repairs. We paid the full amount and we're waiting for parts. We had mentioned that we may be in the market for a new unit. Another rep came out that evening and sent us a quote for new units. The next day another message arrived telling us the original quote listed was wrong and was now well over double the price we were given. We immediately called and told them to keep their service call $ but refund us the $444 remaining. We were called back two days later to verify. Again we stated we wanted a refund. Now 7 days later, no refund. I called my bank. I was told if they issued a refund back to our card it would appear immediately. I called the business and was told they refunded $220???? 4 days prior. I told them what my bank said and no refund was showing and they informed me I had to wait another day until someone else returned from vacation. They had no idea why the stated refund was so low. Tomorrow we will go to their office and physically ask for our refund if we are not given satisfactory information. I cannot recommend this company due to their improper quoting, rising of prices, and inability of completing basic business tasks like issuing a refund.