Cool Care Heating, Air, Plumbing & Refrigeration

L H.

Thank you Matt N. from Cool Care Heating and Air for outstanding customer service and care. Matt did a great job explaining the issue with the HVAC as well as answering questions to satisfy the customer. He is a great at his job and I highly recommend Matt N. to anyone because of his skills, knowledge, customer service and the way he respects and care for the customer's home (entering and exit). He shows great respect and integrity in his work and working with home owners. Thank you for repairing my unit and making sure everything was working before leaving. Date of service was 8.31.22- Bylthewood SC

Y M.

I used this business is the worst you can have to take care you AC need. All they care is about the money. I'm regretting have used them since the first time. Keep away from this business. They are very expensive and no professional at all.

T And E D.

We purchased a new home with several issues with our HVAC install which was installed by another contractor. I contacted Kenny at Cool Care and he and I went over the concerns. He corrected all problems as well as install an ERV for us. Kenny went above and beyond to correct everything and bring to code as well as remove trash and screws left in or crawl space by original installer. He explained everything he did so we could understand and followed up after his work was completed. Kenny is very honest and speaks truth and not what you would like to hear if you have a problem with your HVAC system. Even though his company is a little out of area we will be using him for service going forward. I highly recommend this company for your service.

Curtis B.

We just purchased our home and the HVAC came with a warranty from Cool Care. As temps cooled, we noticed the heat wasn't working and called for service. The first tech said it was a bad valve and the part would take a week to arrive. He also said labor wasn't under warranty, so we would have to pay half before they could repair. I paid half and waited for the part to come in. Two weeks later, the part is being replaced and the tech says it is a bad valve and he would need to order another. Cumulatively, they spend eight hours trying to get it to work. While I waited for yet another valve to come in, I had my friend who has been doing HVAC for 30 years have a look. The first thing he checked was the gas valve at the meter. It had been opened too far, so not enough gas was getting to the furnace. Fixed in less than a minute. I called back and left messages and emailed them after my friend fixed the problem, but they did not get back in touch with me until a week later when they had the new part and wanted to schedule a repair. We were cold for 3 weeks and paid $163 for nothing. The last I heard from them was they would check that I didn't owe them anything else. This was an incredibly bad experience caused by inept unprofessionalism at it's worst.

Karen T.

We are new to the area we had immediate problems with our HVAC. We called the company whose name was on the unit. The tech came out and was very efficient and quoted us a price for repairs. We paid the full amount and we're waiting for parts. We had mentioned that we may be in the market for a new unit. Another rep came out that evening and sent us a quote for new units. The next day another message arrived telling us the original quote listed was wrong and was now well over double the price we were given. We immediately called and told them to keep their service call $ but refund us the $444 remaining. We were called back two days later to verify. Again we stated we wanted a refund. Now 7 days later, no refund. I called my bank. I was told if they issued a refund back to our card it would appear immediately. I called the business and was told they refunded $220???? 4 days prior. I told them what my bank said and no refund was showing and they informed me I had to wait another day until someone else returned from vacation. They had no idea why the stated refund was so low. Tomorrow we will go to their office and physically ask for our refund if we are not given satisfactory information. I cannot recommend this company due to their improper quoting, rising of prices, and inability of completing basic business tasks like issuing a refund.

Stephen M.

Can't recommend Cool Care, Columbia, SC. Unless you want to pay through the nose for repairs find another company. I understand that they have overhead that needs to be factored into pricing but it appears to me that their charges are still way higher than they should be. Wanted to charge me $375 (which I declined) for water heater repair that all parts were still under factory warranty. This was weekday rate not weekend or holiday. That was in addition to the $100 diagnostic fee...so wanted $475 labor cost to repair a tank water heater. Another company was called and properly diagnosed the problem and came back when parts were received with total charge of $135.

Casey B.

Extremely disappointed in the lack of professionalism. Unfortunately we used this company to replace our ductwork and it was by far the WORST experience we've ever had with any service company. Terrible customer service and they charged my credit card for 1/2 of the cost ($2700) without my authorization over a month before the job was completed. Tried to resolve multiple issues with the owners but have not received a response. Will be filing a complaint with the BBB related to damages we feel they were responsible for.

Bonnie B.

Do not have these people service your gas logs. After three visits my gas logs still do not work. The only thing they are interested in is the money. On my receipt they listed things that they did not come close to doing. Most service trucks would at least have batteries for remote controls for gas logs. Not these people. I had to drive all the way to Best Batteries close to Sandhills to pick up a battery after they left. Please believe me when I say they do not know what they are doing. The owner came twice and he knew nothing. I told him my concerns about their work and he simply did not care. All he wanted was $75.00. He left and my gas logs still are not working. I am a senior living on fixed income. Now I understand how some seniors get robbed. I just did. Bonnie Blackberg

Nicholas S.

Cool Care came out quickly when my A.C. went out. They were knowledgeable, helpful, professional, and not as expensive as I would have imagined. And, they have won Best of Columbia several years in a row. Great experience.

S P.

Charged me $200 to install my own thermostat and then installed incorrectly and claimed to do so many other things on the invoice and I had to have another company out to correct . """"I knocked it down as much as I could """" I watched him on my interior cameras stand at the Tstat and play on his phone for 20 mins, then come ask for $200. Use another company.