Cool Care Heating, Air, Plumbing & Refrigeration

Karen T.

We are new to the area we had immediate problems with our HVAC. We called the company whose name was on the unit. The tech came out and was very efficient and quoted us a price for repairs. We paid the full amount and we're waiting for parts. We had mentioned that we may be in the market for a new unit. Another rep came out that evening and sent us a quote for new units. The next day another message arrived telling us the original quote listed was wrong and was now well over double the price we were given. We immediately called and told them to keep their service call $ but refund us the $444 remaining. We were called back two days later to verify. Again we stated we wanted a refund. Now 7 days later, no refund. I called my bank. I was told if they issued a refund back to our card it would appear immediately. I called the business and was told they refunded $220???? 4 days prior. I told them what my bank said and no refund was showing and they informed me I had to wait another day until someone else returned from vacation. They had no idea why the stated refund was so low. Tomorrow we will go to their office and physically ask for our refund if we are not given satisfactory information. I cannot recommend this company due to their improper quoting, rising of prices, and inability of completing basic business tasks like issuing a refund.

Stephen M.

Can't recommend Cool Care, Columbia, SC. Unless you want to pay through the nose for repairs find another company. I understand that they have overhead that needs to be factored into pricing but it appears to me that their charges are still way higher than they should be. Wanted to charge me $375 (which I declined) for water heater repair that all parts were still under factory warranty. This was weekday rate not weekend or holiday. That was in addition to the $100 diagnostic fee...so wanted $475 labor cost to repair a tank water heater. Another company was called and properly diagnosed the problem and came back when parts were received with total charge of $135.

Casey B.

Extremely disappointed in the lack of professionalism. Unfortunately we used this company to replace our ductwork and it was by far the WORST experience we've ever had with any service company. Terrible customer service and they charged my credit card for 1/2 of the cost ($2700) without my authorization over a month before the job was completed. Tried to resolve multiple issues with the owners but have not received a response. Will be filing a complaint with the BBB related to damages we feel they were responsible for.

Bonnie B.

Do not have these people service your gas logs. After three visits my gas logs still do not work. The only thing they are interested in is the money. On my receipt they listed things that they did not come close to doing. Most service trucks would at least have batteries for remote controls for gas logs. Not these people. I had to drive all the way to Best Batteries close to Sandhills to pick up a battery after they left. Please believe me when I say they do not know what they are doing. The owner came twice and he knew nothing. I told him my concerns about their work and he simply did not care. All he wanted was $75.00. He left and my gas logs still are not working. I am a senior living on fixed income. Now I understand how some seniors get robbed. I just did. Bonnie Blackberg

Nicholas S.

Cool Care came out quickly when my A.C. went out. They were knowledgeable, helpful, professional, and not as expensive as I would have imagined. And, they have won Best of Columbia several years in a row. Great experience.

S P.

Charged me $200 to install my own thermostat and then installed incorrectly and claimed to do so many other things on the invoice and I had to have another company out to correct . """"I knocked it down as much as I could """" I watched him on my interior cameras stand at the Tstat and play on his phone for 20 mins, then come ask for $200. Use another company.

J S.

My heat pump went out and Cool Care came out quickly and fixed it. They were professional and affordable. I would definitely hire them again

Michael Y.

Cool Care is an excellent family owned company. Their reputation in the HVAC industry speaks for itself. They have won Best of the State for several consecutive years, Best of Columbia Free Times several consecutive years, and Best of Columbia Metro Magazine for HVAC companies. They are professional, friendly, and do excellent work. They recently repaired a friend's unit after another company said it needed to be replaced. I highly recommend the team at Cool Care!

Tee W.

I finally received a refund, but it was less than the amount that I requested!! I would not recommend this company-very unprofessional!

B F.

I am a real Estate Agent in Columbia, SC and we rely on our vendors to make sure we get the most professional service our clients are paying for. I called Cool Care for an inspection on a house my client wanted to buy. The Tech came out (On Time) and did the inspection. He was professional and knowledgeable. When I received the report they only seemed interested in selling new units and not wanting to just do repairs. I requested a conversation with the Service Manager to see about just doing the repairs I was told (He is out of the office and he will call me back), I am still waiting for his call. I spent 30 years in the service industry and this is unacceptable and I will never use this company again. I will also make sure none of my partners make the mistake I did.