Cool Breeze Comfort Solutions

Busy M.

This company is a farce. We scheduled a maintenance appointment for May 20th. Between 7am and 11am. No one shows up. Called company at 1pm asking where someone was. They said they had no record of an appointment. That's fine, mistakes happen. Say they don't have open appointment till June 4. We take it. They show up. We need a part. But... our warranty ended May 30th. Sounds like complete BS, how convenient that no one shows to our appointment prior. The manager Diana literally argued with me on the phone that they did nothing wrong. Total fraud. Find another company

Tim S.

Horrible services; our rental company uses nobody but this company. We had one issue with a pretty large water leak, repairs where done by the company 'CoolBreeze Comfort Solutions' they repaired the dry wall damage and all I can say is my 4 year old son can do a much better job than what this tech has done.

Onto the next issue, our water heater went out 6 days ago, company comes out because again that's all our rental company deals with out here and the tech looks and determines we need to have the water heater replaced and says ""we will get the quote over to you immediately so we can get this resolved."" Quote just now was sent over today Monday April 15th (3 days) later and we still don't and won't have hot water for another two days all because this company 'Cool Breeze Comfort Solutions' failed to send over quote ""immediately"" like the tech said they would do.

Mary R.

Yesterday James from Cool Breeze did a tune-up on our furnace contracted through our home warranty company, American Home Shield. I cannot say enough about his professionalism and knowledge. He took before and after pictures of what he saw in our attic and explained everything he did to us. He took the time to discuss the problems we have had previously with our air conditioning unit and how we should approach that going forward. I will be requesting Cool Breeze and specifically James for all future issues I have with HVAC. Thank you James!!

Kathy O.

James, the technician arrived in the promised time frame. He diagnosed the issue with our 7 month old heating and a/c system quickly and professionally. Cool Breeze has provided excellent service for my home and business properties. Thank you.

Paula Tyndall K.

Was very happy with James from Cool Breeze. He took the time to explain what was wrong with our A/C and fixed it, showing me exactly what he was doing to repair it. It's been over a week & it's working perfectly!

Danielle P.

JAMES IS AMAZING! We've been living in a house that's been consistently over 85 degrees for a few days now. I have a 3 month old baby and everyone has been pretty miserable. He understood how important it was for the baby to not be in this kind of environment and really seemed to care about getting it fixed. He came out Saturday morning to check things out and then gave us instructions for what to do the rest of the day to get things to a point where he could figure out the problem. He came back first thing Sunday morning and got us all fixed up. He was incredibly polite, friendly, and professional. He even put a smoke detector that was high on a vaulted ceiling back in for us!

Albert S.

We have American Home Shield (AHS) as a home warranty company, but this review will focus on cool breeze comfort solutions. The AHS side was a little bit of a nightmare, but you need to understand that the home warranty company and the local businesses they contract with are not the same people. I feel that customers get frustrated and displace their grievances from the home warranty company onto the local contractors. Also, if you have a home warranty, the process is going to be much slower and difficult for all parties involved because you've added a third party to the negotiations.

I'm going to make this looong story short. While dealing with AHS was a little bit of a challenge, everyone at Cool Breeze was amazing. Our first technician Jay realized our compressor wasn't working, but he also climbed into our attic to ensure there wasn't a leak and even changed out our air filter. The main contact at Cool Breeze's office was Jennifer. She seems like a no-nonsense, get things done type of person and she is awesome! She was professional, accommodating, and extremely helpful throughout the entire process. Our last technician, Justin, who installed our new AC unit (the compressors ordered via AHS failed 3 times, twice was the wrong part, the third time was a defective compressor), is an extremely hard worker! He installed our AC yesterday and ran into some technical difficulties, but you can tell that Justin takes pride in his work and likes to make sure that everything is perfect! Justin stayed LONG after the sun went down. I went out there with a flashlight to help him see and he described everything he was doing and his thought process. I like learning from people who have knowledge and skills that I do not, and Justin was great at teaching me a lot of the basics while still staying focused at completing his work. So far, our AC is working perfectly and I wanted to thank everyone at Cool Breeze Comfort Solutions for all their hard work throughout the past month!

Also, in case anyone is wondering about my opinion on home warranties, I believe that it makes the process a lot more difficult. However, my wife is the only one currently working and I am once again a full-time student. There is no way we could have afforded all the work that cool breeze has done for us, but because we have this home warranty, we were able to get MOST of the cost covered. Yes, it is a headache sometimes, but just considering the dollars and cents I am glad that we had a home warranty.

Lisa D.

What a terrible experience! Unprofessional and unorganized! My 78 year old mother had this company install an entire new HVAC system several years ago for $15,000+. They have changed ownership a few times I believe. She registered the system which extended the warranty through the manufacturer. When she has used them for regular maintenance over the years they were never good but mediocre. This past week has been a nightmare for her dealing with them. They would not honor the warranty that the manufacturer said was valid. She contacted the manufacturer who apologized for the poor service that she had received and they said it was not the first time they heard that about cool breeze. They referred her to another company And I will update this review with their name after we see how they handle things. So far, they have been nothing but respectful and professional when dealing with my mother. The owner Alan, of Cool Breeze called my mother back after realizing his company's mistake and offered to perform the service to the tune of $1700 for labor since he reluctantly admitted that the parts actually were covered under the warranty. I would discourage anyone from using this company.

Lenny T.

Cool Breeze replaced my HVAC unit a few years ago and did a perfect and professional job. Additionally they have been doing the twice a year inspection of the unit since then, which has also been done in a very professional manner. I am an Attorney in Tucson and always appreciate excellent service, which I have received from Cool Breeze.

Lenny Teiber

Susan C.

Living in Tucson, it is necessary to have air-conditioning. It started July 7th. I called American Home shield because my air conditioning was not working, only 1/2 the house was being cooled. Cool Breeze was assigned to come to fix my problem. It took four days for them to come out. When the technician came out, he diagnosed the dual cap needed to be replaced, and they replaced it,per their invoice. Four days later, the unit did not work again. Second call to American home Shield. They sent out Cool Breeze again. Now,I am told, the compressor needed to be replaced in the same unit. This had to be authorized by American home shield. I was told this will take 5 - 10 days. Average temperature in Tucson is 105. My thermostats registered 88 even though I had it set at 74, because only one unit was working and trying to cool the whole house. Cool Breeze finally came and replaced the compressor in the unit. That night , the unit made an awful noise. I had the thermostat set at 78, the house registered at 84. I called Cool Breeze direct. They sent out the same technician. He stood next to the unit and said"" whats the problem"". When I said the unit is making noise, he kicked it to see if that would help. Then told me he will need to call American Home shield again. I called again Cool Breeze and American Home Shield and asked for a different technician. When the new one came out, he said there was not any antifreeze in the unit. He filled the unit up, checked the second unit and told me the compressor in the second unit was bad and needed to be replaced. Again, it will take 5 - 10 days. The temperature in my house is still 88 because again, only one unit is working. Cool Breeze came out and replaced the compressor. Now two days later, I have the thermometer set at 78. The temperature in the house is 82. Also, because only one unit has been working at a time, it is running constantly and causing my electric consumption to increase significantly. Cool Breeze has the worst customer service around and their most experienced technicians are incompetent. I will not allow them to come to my home again and I would honestly say, I will never recommend their services. I am surprised BBB did not shut them down. After reading the other reviews, I see I am not the only one that has had a very bad experience with them.