Cool Breeze Comfort Solutions

Bob Q.

Update to my earlier 1 xStar rating (Yelp won't let me edit it!), Alan contacted me after my earlier rating and told me there must have been a misunderstanding, they somehow thought they were on a repair call - not a ""winter service request"". He wanted to make things right, so he sent a Tech out to do a Summer Service of our systems (free of charge) - Colt S. was great, he took his time checking things out, then made a list of recommendations - things that could be done but were not essential. He also gave me a reasonable quote on a replacement unit for our aging one - he said it is still running ok, but may require some parts replacement in the not too distant future.
I raised them to 3-stars for making things right!

Bob Q.

Frank M.

We had our duplex HVAC Systems serviced today and we had both units get the once over by the Tech Colt Salazar! Colt was thorough and knowledgeable of the systems and very clear of his explanation of what was being done! Thanks for your attention to detail Colt! We hope to see you again in Oct-Nov for our next service!

Bob Q.

BEWARE! We were hoping to find one of the ""Little Guys"" that would be more customer friendly with reasonable rates -NOT! They advertise a ""special"" check-up for $69.00, but when the Tech shows up he looks to find something wrong and your ""check-up"" suddenly turns into ""a service call"" and the cost is now $200+! That is what happened to us. I wanted to get my unit checked before winter, when the Tech switched it from AC to Heat it didn't start up all the way, evidently a mouse or lizard had been in the attic and bent a tube that prevented full flow on the exhaust. The Tech spent less than five minutes up there - came down, went out and called his ""boss"" came back and handed me a bill for $200+, said your system works now, WTF? What about the $69 rate and system check? The last company that did a pre-season check spent about an hour to make sure everything was up to standards! I guess I should have checked up on that guy, maybe he was eating lunch up there instead of working on my unit.....I will definitely never do business with CoolBreeze again they are just SCAMMERs, lure you in with a promise of a lower rate, BS!

Bob

Gypsy S.

I am posting this review for my husband after his experience with contacting Cool Breeze. Cool Breeze is the company we originally purchased our unit from.

""I called Cool Breeze for an inspection on our unit that had been installed by them on 12/14/16, a 5-ton Rheem with a cleanable filter.

Monday October 25th - Maris (?) said employee coming out would give me info on a warranty. They sent Beau.

After inspection Beau responded that there was no issue with the air handler at this time. He mentioned their warranty program. He did not clean the coil (although the copy of the invoice said he did) and said that the 2-year warranty did not include coil cleaning. He then called me outside to look at wiring inside the condenser. A wire about 6"" had parts of the insulation gone and looked like something had chewed it. Beau said that mice had ruined three wires (not chewed through). I told Beau that I had purchased the unit and system from Cool Breeze. Then I asked if we could put a ¼"" spacing mesh to protect the wires and unit from mice. He said it would be $215.00 more to fix it without the mesh or I could buy the 2-year warranty program and not pay for this fix. When I said no to the warranty, he then offered to fix the wires and added on the mesh for free if I would buy the warranty. I again said no to the warranty. He then fixed the wires in 10 minutes, and I paid them $254.00. Also, I'd like to mention that on inspection there were absolutely no mouse droppings anywhere inside this area which there are in almost every case when a mouse chews on something. Right after he left, we noticed a new vibrating rattle in our inside air handler that wasn't there before we called them. After a few days I still couldn't figure out where it was coming from and I called the company to send someone back out.

Friday October 29th - Chris of Cool Breeze came out and said he thought it was caused by an improperly sized filter even though it had not made any noise before Beau came out. I had originally purchased the cleanable filter from Cool Breeze and they had made it to fit the air handler. Chris then replaced it with a cardboard filter to see if the noise would stop then he left. It did not stop.

Monday November 1st - I called Maris back at Cool Breeze and she said no one would respond because of the bad filter unless I paid approximately $59.00 for a service fee. I stated that they had installed the ill-fitting filter and that Beau had created the noise problem. She did not care and insisted on the fee. I decided at that time not to use them ever again.""

Angela R.

This place is horrible. They do not check for leaks in your ac and they violate the EPA . They placed Freon in an ac without checking or diagnosing for a leak. They also overcharge WAY too much. I would recommend almost ANYONE ELSE. And when I called to inquire about the issue, the boss (I'm assuming) was extremely rude and tried to literally threaten me. I reported a violation with the EPA and waiting for a response.
- please note: I had to give one star. If I could give none, believe me I would!

Ellen K.

I prefer to give NO stars. I thought I made my peace with this company when I finally replaced the unit they installed in 5 years prior but when the smaller 5-year old unit failed to work properly and the repairman from another company told me it was wired wrong, I just had to write a review. Not only were the machines only 5 years old but I paid each year for a warranty contract and diligently scheduled the company workers to inspect my units twice a year. From the installation to the final days, Cool Breeze irked me. I could write five pages on this, and I have to the company owner, but I'll spare you. Spare yourself, avoid them.

DesertGirl A.

Have to report my initial review was completely wrong. Turns out they actually destroyed my condenser and I had to buy a whole new system from another company. Found out from the other company technician that they did not do anything at all and missed the blower portion of the system - needed a new board. Cancelled my home warranty because of this experience. Warranty companies are just scams. I was also told that air conditioning companies are geared to take advantage of helpless customers. I get that is one opinion but based on what went through (called three other companies) I now believe that bit of info. Run away.

Rebecca S.

We had a great experience. We had to replace a blown up air conditioner that happened a year ago. Not only did cool breeze replace it. They honored the price

Kim W.

I had scheduled service with Manny this morning. He was not only very knowledgeable but, he is also a great person!
He answered all my questions and took the time to address an issue that has been bothering me since installation. The issue was resolved, thanks to Manny!!
Manny has a great personality to deal with his customers and he makes you feel confident with his skill set and his kind nature shines through!
Thank you, Cool Breeze and Manny for EXCELLENT CUSTOMER SERVICE!!

Christina C.

I had a technician come out on 6/29 after my AC downstairs went out in the 100+ temps. He told me that my compressor was inoperable and left me with a quote for a new unit. I was charged $60 for the ""diagnosis."" I had replaced my upstairs unit with Cool Breeze about 6 years ago so called them first. They didn't have any record of me buying from them. I thought this was very strange so decided to call around.
Yesterday I have another tech with Temperature Control Inc tell me within minutes of arriving that my compressor was fine! He got the unit up and running and cleaned off the coils (free of charge!) and recommended some basic maintenance. The unit is old but it's not dead yet. We will replace it at some point but it's not an emergency.
Bottom line the Cool Breeze guy was either incompetent or dishonest. Either way he didn't do his job and left our family (including a 6 month old baby) in the heat and charged us for it. I just called them to request a refund and they refused.
Don't let the urgency of air conditioning cost you thousands like I almost did.