Cooke's Plumbing and Septic - WRE

K D.

Their first price is never competitive Be careful. Their work is good. Their pricing a joke. Update 5/11: The owner of the company did call me and explain why their prices are so high. I understand what he said, but disagree on his business philosophy. I stand by the review that their pricing is out of line, but maybe their cost of business is out of line as well. Their technicians are very good. Just make sure you get competitive price quotes before you agree to let them do the work.

Jeffrey G.

15 five star reviews buried and 4 four star review buried by Yelp. Look below last visible review and see the ones that Yelp censor. They extort money from good companies just to show the good reviews. Yelp highlights the negative reviews unless the company pays big mon. Don't trust Yelp one bit. Cookes is a honest professional company please look at details below last visible review

Lenore R.

Ok, I had high hopes for these guys but that got flushed down the toilet... Called recently for an estimate to pump my tank. All I wanted was an estimate... I have had septic systems for 30 years and it is always $200 to pump them. So I called to get a price on pumping. """"Well, we cant give you a price. we send a guy out to give you an estimate"""" Well, strange but ok. Guy comes out fast, (thats the only good part...) So he digs up the covers and looks at it and tells me, oh yeah your outflow pipe is broken, we can send our guy out to fix it for $450?? Then he says, """"we got a truck on the way to pump this"""" I am like, slow down buddy, you have not given me a price yet. He said, """"hey a pump is a pump"""" so theeeeeeen I got the pricing structure.. To pump my tank their price was $540 !!! He told me I have a 1250 gallon tank, I said no I have a 1050 gal tank and it was inspected when I bought the house and there is nothing wrong with it. Then their pricing went all the way up to about $1500 for alternative plans. So after I told him I needed to think about it, I went on yelp and saw some similar negative reviews. Then it all started to make sense. I spoke to 3 or 4 other people afterwards and they said """"Cookes? oh, yeah, I have heard very similar stories"""" Bottom line is, I ended up calling all county septic, they gave me a price right over the phone of $195 for my 1050 gal tank. Then they even took my $20 internet coupon. They were super to deal with and he said, no there is nothing wrong with our outflow pipe on your tank it looks fine. I am sure the owner will respond defending themselves, but this is not good business practice and for the little old lady, I sure she writes them that big check , luckily, I have been in the home remodeling business for many years and I knew enough to say """"something does not smell right""""...

Wendy B.

I had a very awesome experience with Cooke's Plumbing. Not only did they repair my clogged drain to the septic system but I also received courteous, considerate, and professional service from their tech, Nick. Nick educated me on what was going on with the septic system. But best of all, he gave me instructions on how to be proactive and preventative so as to minimize future issues. As this was an emergency call I was not serviced that same day I called, but I did not remove any stars for that because I was seen within 24 hours of my call. In my opinion that is professional service. Brenda, the operator was very professional on the phone and it was great to get a live person rather than a recording. Keep up the good work Cooke's and kudos to your HR department for hiring professional and considerate people who obviously like their jobs at Cooke's.

Lisa H.

Stay away from this company. Don't be fooled by the reviews either because the techs say if you leave a 5 star review they get rewards. I had them pump out my septic tank and pressure wash. Standard work. I was naive and did not research the pricing before agreeing to the price. I was charged $1,100. After being told by my neighbors that got ripped of I requested 3 bids for pump and clean from 3 other local companies. the highest price I got was $488. I asked the manager why they charge more than double the average and he said just the price of doing business. I can tell you almost everyone I talked to or had responses from on social media called the Crooke's instead of Cooke's. They are apparently well know for ripping people off. I hope there happy in the fact that they are going to lose thousands of dollars in business because they did not want to give me a fair price. Im going to post this info on every available platform I can and word of mouth.

Soulster S.

I have had septic pump outs before and the lady in the phone quoted me a price of 350.00 so a guy shows up without the truck he's just in a van digs of the 2 lids and proceeds to scam me on how I can get 3 types of service he of course recommends the most expensive according to him the drain and clean the tank out to me I didn't see anything different that was done when I had this done at my other house and I did not see any cameras either for the 1, 173.86 They charged me nothing different seemed compared to the 350.00 job I had done with another company so I would not use this company again first of all he showed up in a van without the truck and I had to wait 2 hours for the truck the whole job took less than 30 min wish I could get some of my money back would not recommend this company to someone else!

Anthony J.

I had a water pipe break in my house at 6pm called cookes they said they would have some one to my house with in an hour they showed up on time and fixed what turned out to be a minor problem

N. L.

I am the first time owner of a septic system and was taken advantage of because I told them I didn't know anything about septic systems. What is a normal charge for a cleanout? Hired them to clean out my septic system and when I got the bill a few days later it was over $1000 with a $340.58 charge for repairs. 2 guys were here for about an hour, sucked out the system and power washed it down. I saw the empty tank, no repairs were needed or done. I called and left a message, asking them to check the billing. I got a return call and the guy told me he looked at the pictures and video and that my system was not repaired and he would issue a credit for that amount in a couple days. A month later after not receiving the credit I called again and left a message, 4 more calls no return call. Now I'm disputing through the credit card company. Very shitty customer service. I needed some plumbing work but they didn't show up to give me an estimate, good thing since I will never use them again or recommend them to anyone. Should change the name from Cooke's to Crook's, buyer beware.

Carrie S.

These guys went above and beyond to help us. We had them come out to do an inspection for a real estate transaction. The price was competitive. The tech showed on time, got right to work and gave me a verbal, then a written report. He recommended some service once we purchased the property but wasn't """"selling"""" at all. But here's the """"above and beyond"""" part: The girl who answered the phone helped me do some research into the history of the system, and was very patient with all my questions, asking other techs when she needed to. But it gets better... today they took some time to help me locate our drain field and saved me a lot of time and money. Great service...

Ralign W.

DO NOT USE THESE PEOPLE. Worst plumbing company ever. I called them to get an estimate for a drain repair and it ended up costing me thousands of dollars because they said I needed copper pipe, so they replaced all the plumbing. Even after replacing it, there is NO COPPER that I supposedly paid for. I also had them change the bathroom two handle faucet in the shower to a single mix faucet. Guess what? They didn't measure the inside of the wall to see where it needed to be placed inside the wall, so now after tile has been applied, the fixtures are not seated correctly. The plumber was notified and hasn't responded. Even after a quote, they still charge ! more if they run to the store to get more parts! Now have a 1 year warranty against only leaks but not workmanship. I believe they turn a 500 dollar job into thousands of dollar job. Part of it is my mistake for not getting a second opinion. I am retired and had to use my savings