Cooke's Plumbing and Septic - WRE

Donald R.

15 five star reviews buried and 4 four star review buried by Yelp. Look below last visible review and see the ones that Yelp censor. They extort money from good companies just to show the good reviews. Yelp highlights the negative reviews unless the company pays big mon. Don't trust Yelp one bit. Cookes is a honest professional company please look at details below last visible review

S R.

These people are scam artists. I just bought a house in Stuart, and wanted to swap out the old rubber washing machine hoses with new, no-burst hoses to make my insurance inspector happy. This was purely preventative maintenance; we had no problems with the machine before. I know my limits, so I called Cooke's to have a professional come out and do it for me (along with a couple other projects around the house). I scheduled them to come out on Friday, March 26, 2021. The guy I called to set up the appointment wouldn't give me an estimate or any information about the hourly charges, which should have been my first red flag. Both me and my husband took the day off work to be here to meet the plumbers. We waited around until 4:00 for them to finally come by. They did the work, we paid, and they left. That Sunday, March 28, we did the first load of laundry after the service. Not 15 minutes into the cycle, we heard the sound of water gushing onto the floor. Our laundry room and garage had both started to flood with water because one of the hoses had come loose from the machine. I immediately called Cooke's and explained the problem. They refused to send anyone out unless I agreed to pay an """"emergency service fee"""" of $180, plus the cost of any work. The dispatcher told me that if they determined that it was their fault, I wouldn't be charged anything. I agreed, and they sent someone out. The technician who came out told us that it was their fault - that the guy who changed the lines originally was a trainee and had neglected to do a test cycle to check that everything was reconnected properly. But, he said he had talked to his manager, Carlos, and Carlos insisted that he charge us the emergency service fee. Even though it was clearly the result of shoddy work on their part. What a scam!

Anita K.

do not recommend Cooke's Plumbing, at least not by the present owner and/or manger at this time- which is November 2020. I hired Cooke's to pump my septic & give a quote on hooking up city water. They sold me a bill of goods and also did not give me a quote that day, or ever. When they came to pump my septic, I asked the worker to look at the inside of the toilet tank and asked if one gasket should be replaced. He said """"Oh yea! Everything inside needs to be replaced, and in all 3 bathrooms- too!"""" I thought, """"Well, if he's going to replace a $2 rubber gasket, he may as well change the entire inside."""" And because it's a rental (as he said), if you replace one- you may as well replace the entire innards of all 3 toilet tanks (while he's already out there). Well, after he left, I realized he HADN'T changed that gasket AT ALL. When I called Cooke's Plumbing, I was told they DON'T change the gaskets UNLESS they're leaking (which they were not). So, that worker lied to me. I paid to have the gaskets changed and they did not do that. They DID come out a second time """"to make me happy"""" and SAID they'd change the gaskets. Well, they did not! Two weeks later, he original toilet began to leak. This time when they came out they took before and after pictures- and the gaskets in the before pictures are EXACTLY the same as my very first original picture. So, in the THIRD visit, they finally changed the $2 rubber gaskets WHICH I PAID TO HAVE CHANGED the FIRST time. God knows what they actually did in the second visit, my tenants tell me they were in the bathrooms for an extended period of time- doing SOMETHING- but they did NOT change the gasket. And, they never gave me a quote to hook up the water so I had to hire someone else. This is all so stupid, it's almost laughable. I don't know if these workers are out to screw the owner, but I can't come up with any other explanation. These $2 rubber gaskets cost that company plenty of money coming out 3 times, and of course all the neighbors on the street see how foolish this company is. It makes no sense other than sabotage. My advice to you is if you're going to use Cooke's plumbing; Don't trust anything they say- and, stand there watching them do their job. It's the only way you can be sure.

Scott M.

Sad they used to have great service. Sold to new owners I assume different business model. They try to up sell you on services. Get 2nd opinions before you believe their story line.

M C.

Apparently, this company and/or its employees have never heard of the Coronavirus! There were absolutely no safety measures in place for the protection of the customers- no masks, no gloves, no distancing and total direct contact with signature forms. I would not recommend during this pandemic due to total disregard of health safety measures and recommendations.

Nelson K.

Please heed the dozens of other reviews here mentioning the high-pressure sales tactics used by the """"technicians"""" at Cooke's (This should be a hint.). Wish I had read them prior. We too called for a simple pump out, but you'll be sure to receive a couple of knocks on your door to hear about all the """"problems"""" with your system, which will ultimately result in a quote for a complete system replacement. We declined. It didn't help that the techs were working in the dark (after arriving so late in the day) and ruptured my sprinkler line due to careless digging. When I noticed the damage a couple of weeks later, the service manager dispatched a couple of technicians to fix the sprinkler head, who only made matters worse by cross threading the sprinkler head cap, which then caused 20 minutes of flooding the drain field every night. Accident? Intentional? Suffice to say, there are a lot of apologies here on Google from the company, but its interesting to note the same complaints over and over again as time passes. I suppose if your tactics of taking advantage of folks (who can be pressured, scared, and duped into unnecessary services) are working, why change your business model? Make no mistake - this is a sales company; not a service one.

Howard P.

Completely unreliable and inconsiderate. I had made an appointment with this company to get an estimate for a new septic system and some plumbing repairs. I live 45 minutes from the site. The woun't tell me what time they would come, only the day, so I had to just head up there first thing in the morning. When I was nearly there I got a call from them telling me that they don't service my area. They'd had the address for 2 weeks, but on the day of the service I guess they just didn't feel like making the effort, so what if it was inconvenient for me. I would steer well clear of this company unless you're prepared to have them change their mind about you appointment at their convenience.

Jaclyn S.

I probably won't use these people again. I decided to try them out this time because they have so many reviews, probably because they're paying for ads on Google. But they were ridiculously expensive. I spent $925 in comparison to $900 with a different company that is very well known and has very high ratings as well. And they were only here for about 20 minutes didn't seem like they did very much, still a lingering smell in the house. It just seem like they pumped and flushed. They give you this whole song and dance about all the stuff they're going to do, but honestly I was much happier with the other company. The $900 I sent the other company also bought me a new filter and The fixing of a pipe that was broken on top of all of the stuff that this company """"claims"""" they did. On top of that they made a huge mess of my yard. They haphazardly dug up the sod and threw it back down, Which I'm pretty angry about because I've been working on my yard and my grass for over a year now. You can see the pictures above judge for yourself. The other company didn't do that they cut pieces out and then put it back neatly. They say they have a one-year warranty but to be perfectly honest I don't want them coming back and making a mess of my yard again. I don't think they were worth the money at all.

William N.

Stay away from this company. Don't be fooled by the reviews either because the techs say if you leave a 5 star review they get rewards. I had them pump out my septic tank and pressure wash. Standard work. I was naive and did not research the pricing before agreeing to the price. I was charged $1,100. After being told by my neighbors that got ripped of I requested 3 bids for pump and clean from 3 other local companies. the highest price I got was $488. I asked the manager why they charge more than double the average and he said just the price of doing business. I can tell you almost everyone I talked to or had responses from on social media called the Crooke's instead of Cooke's. They are apparently well know for ripping people off. I hope there happy in the fact that they are going to lose thousands of dollars in business because they did not want to give me a fair price. Im going to post this info on every available platform I can and word of mouth.

Rob M.

This company is Way Over Priced. There are many others out there that won't rip you out. BUYER BEWARE.