Cooke's Plumbing and Septic - WRE

Michael H.

I am the first time owner of a septic system and was taken advantage of because I told them I didn't know anything about septic systems. What is a normal charge for a cleanout? Hired them to clean out my septic system and when I got the bill a few days later it was over $1000 with a $340.58 charge for repairs. 2 guys were here for about an hour, sucked out the system and power washed it down. I saw the empty tank, no repairs were needed or done. I called and left a message, asking them to check the billing. I got a return call and the guy told me he looked at the pictures and video and that my system was not repaired and he would issue a credit for that amount in a couple days. A month later after not receiving the credit I called again and left a message, 4 more calls no return call. Now I'm disputing through the credit card company. Very shitty customer service. I needed some plumbing work but they didn't show up to give me an estimate, good thing since I will never use them again or recommend them to anyone. Should change the name from Cooke's to Crook's, buyer beware.

Anna R.

I had a very awesome experience with Cooke's Plumbing. Not only did they repair my clogged drain to the septic system but I also received courteous, considerate, and professional service from their tech, Nick. Nick educated me on what was going on with the septic system. But best of all, he gave me instructions on how to be proactive and preventative so as to minimize future issues. As this was an emergency call I was not serviced that same day I called, but I did not remove any stars for that because I was seen within 24 hours of my call. In my opinion that is professional service. Brenda, the operator was very professional on the phone and it was great to get a live person rather than a recording. Keep up the good work Cooke's and kudos to your HR department for hiring professional and considerate people who obviously like their jobs at Cooke's.

Casey R.

I am not normally someone that writes reviews, but after the AMAZING experience I had today, I felt I had no choice! They traveled from Martin County to Plam Beach County (north palm beach) to help plumbing issue I have been having for MONTHS at my father's condo! The technician that came was not only professional but extremely helpful! He went beyond what I expected from the service but showed me where the main issue was most likely occurring from and explaining it to me in detail ( since I honestly have no idea about plumbing). After he left, not only did I feel more confident about having more knowledge the issue at hand but about condominium plumbing in general!! Highly recommended!!

Linda M.

I have had septic pump outs before and the lady in the phone quoted me a price of 350.00 so a guy shows up without the truck he's just in a van digs of the 2 lids and proceeds to scam me on how I can get 3 types of service he of course recommends the most expensive according to him the drain and clean the tank out to me I didn't see anything different that was done when I had this done at my other house and I did not see any cameras either for the 1, 173.86 They charged me nothing different seemed compared to the 350.00 job I had done with another company so I would not use this company again first of all he showed up in a van without the truck and I had to wait 2 hours for the truck the whole job took less than 30 min wish I could get some of my money back would not recommend this company to someone else!

Donald R.

15 five star reviews buried and 4 four star review buried by Yelp. Look below last visible review and see the ones that Yelp censor. They extort money from good companies just to show the good reviews. Yelp highlights the negative reviews unless the company pays big mon. Don't trust Yelp one bit. Cookes is a honest professional company please look at details below last visible review

S R.

These people are scam artists. I just bought a house in Stuart, and wanted to swap out the old rubber washing machine hoses with new, no-burst hoses to make my insurance inspector happy. This was purely preventative maintenance; we had no problems with the machine before. I know my limits, so I called Cooke's to have a professional come out and do it for me (along with a couple other projects around the house). I scheduled them to come out on Friday, March 26, 2021. The guy I called to set up the appointment wouldn't give me an estimate or any information about the hourly charges, which should have been my first red flag. Both me and my husband took the day off work to be here to meet the plumbers. We waited around until 4:00 for them to finally come by. They did the work, we paid, and they left. That Sunday, March 28, we did the first load of laundry after the service. Not 15 minutes into the cycle, we heard the sound of water gushing onto the floor. Our laundry room and garage had both started to flood with water because one of the hoses had come loose from the machine. I immediately called Cooke's and explained the problem. They refused to send anyone out unless I agreed to pay an """"emergency service fee"""" of $180, plus the cost of any work. The dispatcher told me that if they determined that it was their fault, I wouldn't be charged anything. I agreed, and they sent someone out. The technician who came out told us that it was their fault - that the guy who changed the lines originally was a trainee and had neglected to do a test cycle to check that everything was reconnected properly. But, he said he had talked to his manager, Carlos, and Carlos insisted that he charge us the emergency service fee. Even though it was clearly the result of shoddy work on their part. What a scam!

Anita K.

do not recommend Cooke's Plumbing, at least not by the present owner and/or manger at this time- which is November 2020. I hired Cooke's to pump my septic & give a quote on hooking up city water. They sold me a bill of goods and also did not give me a quote that day, or ever. When they came to pump my septic, I asked the worker to look at the inside of the toilet tank and asked if one gasket should be replaced. He said """"Oh yea! Everything inside needs to be replaced, and in all 3 bathrooms- too!"""" I thought, """"Well, if he's going to replace a $2 rubber gasket, he may as well change the entire inside."""" And because it's a rental (as he said), if you replace one- you may as well replace the entire innards of all 3 toilet tanks (while he's already out there). Well, after he left, I realized he HADN'T changed that gasket AT ALL. When I called Cooke's Plumbing, I was told they DON'T change the gaskets UNLESS they're leaking (which they were not). So, that worker lied to me. I paid to have the gaskets changed and they did not do that. They DID come out a second time """"to make me happy"""" and SAID they'd change the gaskets. Well, they did not! Two weeks later, he original toilet began to leak. This time when they came out they took before and after pictures- and the gaskets in the before pictures are EXACTLY the same as my very first original picture. So, in the THIRD visit, they finally changed the $2 rubber gaskets WHICH I PAID TO HAVE CHANGED the FIRST time. God knows what they actually did in the second visit, my tenants tell me they were in the bathrooms for an extended period of time- doing SOMETHING- but they did NOT change the gasket. And, they never gave me a quote to hook up the water so I had to hire someone else. This is all so stupid, it's almost laughable. I don't know if these workers are out to screw the owner, but I can't come up with any other explanation. These $2 rubber gaskets cost that company plenty of money coming out 3 times, and of course all the neighbors on the street see how foolish this company is. It makes no sense other than sabotage. My advice to you is if you're going to use Cooke's plumbing; Don't trust anything they say- and, stand there watching them do their job. It's the only way you can be sure.

Scott M.

Sad they used to have great service. Sold to new owners I assume different business model. They try to up sell you on services. Get 2nd opinions before you believe their story line.

M C.

Apparently, this company and/or its employees have never heard of the Coronavirus! There were absolutely no safety measures in place for the protection of the customers- no masks, no gloves, no distancing and total direct contact with signature forms. I would not recommend during this pandemic due to total disregard of health safety measures and recommendations.

Nelson K.

Please heed the dozens of other reviews here mentioning the high-pressure sales tactics used by the """"technicians"""" at Cooke's (This should be a hint.). Wish I had read them prior. We too called for a simple pump out, but you'll be sure to receive a couple of knocks on your door to hear about all the """"problems"""" with your system, which will ultimately result in a quote for a complete system replacement. We declined. It didn't help that the techs were working in the dark (after arriving so late in the day) and ruptured my sprinkler line due to careless digging. When I noticed the damage a couple of weeks later, the service manager dispatched a couple of technicians to fix the sprinkler head, who only made matters worse by cross threading the sprinkler head cap, which then caused 20 minutes of flooding the drain field every night. Accident? Intentional? Suffice to say, there are a lot of apologies here on Google from the company, but its interesting to note the same complaints over and over again as time passes. I suppose if your tactics of taking advantage of folks (who can be pressured, scared, and duped into unnecessary services) are working, why change your business model? Make no mistake - this is a sales company; not a service one.