Cooke's Plumbing and Septic - WRE

Paul M.

Apparently, this company and/or its employees have never heard of the Coronavirus! There were absolutely no safety measures in place for the protection of the customers- no masks, no gloves, no distancing and total direct contact with signature forms. I would not recommend during this pandemic due to total disregard of health safety measures and recommendations.

Peter B.

Great service! They arrived quickly and were very respectful of my home, wearing booties on their shoes. They took the time to explain everything and were really nice. I'd use them again for all my plumbing needs.

Marla M.

I was recently on vacation at my family's vacation home, it's one of those places where family and friends take turns staying for the week/weekend, to get away from life. And I was the unlucky person who got to discover that the last person """"forgot to flush"""", well at least that's what we thought. I tried a plunger and well, I wasn't very happy with the results, i couldn't get it cleared. But that's not all, turns out it wasn't just the toilet backed up. Apparently the sinks, showers & everything didn't seem to work. So I called a company and got a voicemail...called another who said they can have someone out tomorrow...and Cooks, who not only assured me they would make it out today, but delivered on their promise. Turns out I could have plunged all day and night but the septic tank was backed up. So the big truck came out, cleaned everything and everything worked again! Took a total of about 3 hours after the first phone call until I was able to relieve myself. As for pricing, was it cheap? No, but I'm not a cheap person. I've always been taught that even though things may cost a little more on the front side, there is a reason for it. I've also been a huge advocate in never using the word cheap, as you get what you pay for. I now have their business card on the fridge so whoever visits knows who to call.

Lane F.

Had work done on our septic in September including full service. we left nice reviews and thought we were treated right. It's Christmas morning and our septic is backed up. NOT feeling too good about Cookes right now, my wife is a hairdresser, we know lots of people. I hope this is remedied soon. I will let everyone know how this goes. Let's see if they try to charge me for pumping it out again. I suppose getting any of my hard earned money back for the failed work would be out of the question. Monday I will be meeting with the City of Stuart utilities to discuss getting city sewer hook up. I should have listened to others, I wasted my money upgrading my septic with Crooke's. We are using the bathroom at the gas station. Not a happy Christmas, thanks guys !! UPDATE. 12/24/16 A day after Christmas two employees were sent to my house and they pointed out that my drain field was backing up. The $2000 upgrade to my septic back in september didn't solve the problem. I am now begining the lengthy process of warning everyone not to get taken by these people.

Db K.

Just the most professional operation you'd want to find. They do the job, everything is left neat and tidy. On time, on budget. The staff are absolutely super to work with.

Brent F.

This company is not recommended. I found out that they charged me $200 more than the rate that other companies charge. I have used Cookes for many years, but no more as they have changed for the worse. This company will not last long by ripping off customers.

Patty S.

I have had septic pump outs before and the lady in the phone quoted me a price of 350.00 so a guy shows up without the truck he's just in a van digs of the 2 lids and proceeds to scam me on how I can get 3 types of service he of course recommends the most expensive according to him the drain and clean the tank out to me I didn't see anything different that was done when I had this done at my other house and I did not see any cameras either for the 1, 173.86 They charged me nothing different seemed compared to the 350.00 job I had done with another company so I would not use this company again first of all he showed up in a van without the truck and I had to wait 2 hours for the truck the whole job took less than 30 min wish I could get some of my money back would not recommend this company to someone else!

Melanie W.

I called Cooke's plumbing for an emergency job. They came out almost immediately. The entire staff was incredible from beginning to end. Coleman was incredible! He got the job done in no time. He was an absolute pleasure to work with and I highly recommend this company.

Tanya F.

do not recommend Cooke's Plumbing, at least not by the present owner and/or manger at this time- which is November 2020. I hired Cooke's to pump my septic & give a quote on hooking up city water. They sold me a bill of goods and also did not give me a quote that day, or ever. When they came to pump my septic, I asked the worker to look at the inside of the toilet tank and asked if one gasket should be replaced. He said """"Oh yea! Everything inside needs to be replaced, and in all 3 bathrooms- too!"""" I thought, """"Well, if he's going to replace a $2 rubber gasket, he may as well change the entire inside."""" And because it's a rental (as he said), if you replace one- you may as well replace the entire innards of all 3 toilet tanks (while he's already out there). Well, after he left, I realized he HADN'T changed that gasket AT ALL. When I called Cooke's Plumbing, I was told they DON'T change the gaskets UNLESS they're leaking (which they were not). So, that worker lied to me. I paid to have the gaskets changed and they did not do that. They DID come out a second time """"to make me happy"""" and SAID they'd change the gaskets. Well, they did not! Two weeks later, he original toilet began to leak. This time when they came out they took before and after pictures- and the gaskets in the before pictures are EXACTLY the same as my very first original picture. So, in the THIRD visit, they finally changed the $2 rubber gaskets WHICH I PAID TO HAVE CHANGED the FIRST time. God knows what they actually did in the second visit, my tenants tell me they were in the bathrooms for an extended period of time- doing SOMETHING- but they did NOT change the gasket. And, they never gave me a quote to hook up the water so I had to hire someone else. This is all so stupid, it's almost laughable. I don't know if these workers are out to screw the owner, but I can't come up with any other explanation. These $2 rubber gaskets cost that company plenty of money coming out 3 times, and of course all the neighbors on the street see how foolish this company is. It makes no sense other than sabotage. My advice to you is if you're going to use Cooke's plumbing; Don't trust anything they say- and, stand there watching them do their job. It's the only way you can be sure.

Melissa T.

On accident I called Cookes, and thank god we didn't use them! I called to have my septic tank pumped, and they send someone to come and see what we needed done and tried to upsale us. My husband asked him to leave because we told the girl in the office thats ALL we wantwd done!! They wouldn't send the truck for another hour!! And that was if the tech they sent out thought we needed it pumped. It wasted half of our day off waiting for the tech who was also a 1/2 hour late and didnt call to let us know. Not good from the get go.