Confidence Plumbing

Micah S.

I used Confidence Plumbing several years ago to fix a shower that made knocking noises. I was told that the tile had to be busted open and the wall behind the shower also opened. I said yes, assuming this would be a long term fix. They replaced the hardware for the knobs as agreed upon, but not the shower head, and I am not sure why. The job only took them a day but they left behind a MESS and a shower that I could not use. A month later, I had it retiled and drywalled. I thought, at least this is a closed issue. Now, only three years later, there is something severely wrong with my shower and has been traced back to this job and the cheap hardware they used. I spent almost a thousand dollars to fix this and we have to do it again only three years later. SUCKS.

Joan H.

I thought I needed a new hot water heater, but the Master Plumber found ways to make the old one as good as new. I saved at least $1800. They were prompt, very nice, and checked back the following day to make sure I had hot water. I will always call them first!

Tyson S.

When we had our new fridge delivered they were unable to hook up the water line. Talked to Paul at Confidence Plumbing and

They called ahead of time to let me know they were on the way. Paul came in and quickly fixed the problem with the water line and hooked up the line to the fridge. Since it was such a quick fix he even said it would be free of charge. Instead of insist to "fix" or replace the water line and charge us a big fee, he just asked that we keep him in mind for the future. He was also very courteous and friendly, definitely recommend!

John T.

Though the service took several days longer to complete than expected, it seemed to be done well, and the plumbers were very pleasant. Unfortunately, I never received the 10% of labor costs (over $600), and none of my emails were answered.

Make sure you get the discount before paying for service.

Bill B.

When our water heater broke and leaked in our living room we called Confidence Plumbing which was recommended at yelp. Basically they took advantage of the situation and gouged us on pricing. A 40 gal water heater replacement typically costs $900 and they charged us $1,500. I suppose I should have shopped around ahead of time, but I was anxious to get it fixed. Further, they replaced it without recommending that we repair the wet wood underneath which made it more difficult for Quick Dry to dry the area later.

The worst of it all is that I have called them several times to complain about the service and they have ignored my complaints. Avoid them.

Rachel N.

Mike with Confidence Plumbing was speedy, courteous, on time and provided great service. We had a frozen pipe in the ceiling and he arrived quickly to take care of the situation.

Mark P.

Amazing service! We had a water main pipe break and water was pouring out at about 5 gallons per minute! So I called Confidence. They understood the gravity of the situation and were at my home within the hour.

Thomas L.

Very Simple: Leaking Shower Faucet
Solution: $250 ...yes 250 buck for 30mins worth of work

Enough said

Rick H.

He showed up on time and was super friendly. He explained what the issue was after a few minutes of looking at the faucet. Turns out someone had stripped the threads on the faucet and it had caused it to leak. They replaced the faucet and tightened everything else under the sink all for under $150 (faucet included). I would definitely recommend them and will be using them again!

Tim A.

I am so glad my wife and I connected with Paul at Confidence plumbing. For the quick review I give 5 stars for quality, communication, and integrity.
As for the details, this review is based on a pretty major job -- our service line from the house to the sewer line at the street needed to be replaced. I had an idea this might be the case, as the issues we were experiencing pointed to a major problem with the line. At the time when water was backing up into the house, my wife was the only one at home. When she called Confidence, the person answering the phone was able to help her avert a major problem by asking her to check other bathrooms, which she had not already done. She was able to get somebody out (Paul) that day to analyze the problem and give us an estimate. I honestly had sticker shock at the estimate, but after a series of searches and some calls, I found the price very reasonable for such a major job. He could have even charged more, as it was an emergency for us and Paul was willing to get a crew started right away. Usually there might be a fee with that type of response with some of the other companies. Also worth noting is that even though the angle of the line to the street was at an agle, increasing the length of the dig and materials needed, Paul stood by his original estimate and completed the job on time and without an increase in our price. Communication was first rate throughout the process as well, and he let me know what would happen every step of the way and even showed me how badly my line was collapsed and damaged in many different places. The new line also has a very cool added feature near the house that will make any future access much easier, as well as an additional access point at the street. Great quality work by an honest and fair person -- we're big fans. (never thought I'd say that about a plumbing company -- but i was never in such a stinky jam before)

NEW EXPERIENCE THREE YEARS LATER 7/2012:
This is a follow up to the glowing review that I wrote in feb. 2009. The job they did, repairing the sewer line, required a permit and a final inspection to close out the permit. They failed to schedule a final inspection, so when a different contractor went to the city to open up a new permit for different work, they could not because of the expired one from Confidence Plumbing. I thought it would be easy to get Paul to finish the job, but after two weeks, many conversations but no action from Nina at their office we had to hire someone else. Hopefully my yard will not need to be retrenched to hold a final inspection.