Confidence Plumbing

Jayme K.

OK...my faith in humankind has been restored...and Yes, Virginia, there is a Santa Claus...about 10 o'clock this morning, our hot water heater busted and we had about an inch and a half of standing water in our kitchen and utility room ...instead of using my wonderful mechanical expertise, I thought better to yelp.com for a plumber. After about six no answers or no one available, I struck pay dirt with two wise men from the south side (Paul and Bobby from Confidence)...they were just finishing up an early morning job and about to call it quits for the holiday but, (after a short, muffled conversation) they agreed to help us out. They obtained a new 40 gallon water heater, installed it and brought my house up to code within the next couple of hours. Crisis averted and Christmas is saved thanks to these generous and giving gentlemen. The two biggest hearts in Texas stood in my utility closet for two hours on Christmas Eve while their wives were blowing up their phones and I thank the Big Guy for sending these angels to me. Merry Christmas to all!!! PS. If you are wondering about cost (because I wasn't...not with family due here tomorrow) these guys showed me an invoice from a job they did yesterday with the same exact specs...and that's what they charged me...no holiday rates...nothing. Like I said...angels from heaven!

Megan C.

Very impressed with the customer service I received from Paul. He was courteous, fast and got the job done right. My landlord made me go 4 days without water so when I told Paul my urgency he got it taken care of immediately. Thank you Paul & Confidence Plumbing for taking a horrible situation and turning it around for me and my family. Kudos

Josh B.

Had a great experience with Paul from Confidence Plumbing when purchasing and installing our water heater. I ran across them elsewhere online and filled out a form with no expectation of a prompt response. I got a call a half hour later asking if I was available for them to stop in, see what I needed, and put in a bid. I ended up accepting their bid and Paul was able to come back the next day (today) and do the full install for a competitive price.
He was friendly and thorough, making sure I understood what they needed to do to make up for the previous water heater's poor installation, as well as detailing how the new model worked, and all they had done to bring it up to code - allowing me to check the workmanship, which I was very satisfied with. He's even coming back in a few days once the gas company's been by and turned the gas on to make sure all's well.
I would highly recommend Paul from Confidence Plumbing.

Kasey J.

We were very impressed with Paul from Confidence Plumbing. He was friendly, courteous and professional and disconnected and reconnnected our faucet when we were replacing our countertops. He even suggested parts we could buy for the reconnect to save ourselves money. We would absolutely call him again.

Micah S.

I used Confidence Plumbing several years ago to fix a shower that made knocking noises. I was told that the tile had to be busted open and the wall behind the shower also opened. I said yes, assuming this would be a long term fix. They replaced the hardware for the knobs as agreed upon, but not the shower head, and I am not sure why. The job only took them a day but they left behind a MESS and a shower that I could not use. A month later, I had it retiled and drywalled. I thought, at least this is a closed issue. Now, only three years later, there is something severely wrong with my shower and has been traced back to this job and the cheap hardware they used. I spent almost a thousand dollars to fix this and we have to do it again only three years later. SUCKS.

Joan H.

I thought I needed a new hot water heater, but the Master Plumber found ways to make the old one as good as new. I saved at least $1800. They were prompt, very nice, and checked back the following day to make sure I had hot water. I will always call them first!

Tyson S.

When we had our new fridge delivered they were unable to hook up the water line. Talked to Paul at Confidence Plumbing and

They called ahead of time to let me know they were on the way. Paul came in and quickly fixed the problem with the water line and hooked up the line to the fridge. Since it was such a quick fix he even said it would be free of charge. Instead of insist to "fix" or replace the water line and charge us a big fee, he just asked that we keep him in mind for the future. He was also very courteous and friendly, definitely recommend!

John T.

Though the service took several days longer to complete than expected, it seemed to be done well, and the plumbers were very pleasant. Unfortunately, I never received the 10% of labor costs (over $600), and none of my emails were answered.

Make sure you get the discount before paying for service.

Bill B.

When our water heater broke and leaked in our living room we called Confidence Plumbing which was recommended at yelp. Basically they took advantage of the situation and gouged us on pricing. A 40 gal water heater replacement typically costs $900 and they charged us $1,500. I suppose I should have shopped around ahead of time, but I was anxious to get it fixed. Further, they replaced it without recommending that we repair the wet wood underneath which made it more difficult for Quick Dry to dry the area later.

The worst of it all is that I have called them several times to complain about the service and they have ignored my complaints. Avoid them.

Rachel N.

Mike with Confidence Plumbing was speedy, courteous, on time and provided great service. We had a frozen pipe in the ceiling and he arrived quickly to take care of the situation.