Complete Mechanical Service

Desiree M.

I was forced to use Complete Mechanical through Fidelity National Home Warranty to get my A/C coil replaced. There were delays due to their system being down and not being able to send info to the home warranty company. They replaced the coil and less than 40 days later, I had a huge leak in my ceiling. I hired a leak detector, who found that a new coil had been installed, but the insulation was not done correctly, there was no leveling to allow proper draining, and there was a kinked copper tube. So shoddy! Please avoid Complete Mechanical for your own good!

Mitch G.

I contacted CMS in regards to putting a drain pan under my hot water heater. After giving me a quote of $120 an hour which in itself was high, I still agreed because I needed it done. After I agreed the technician informed me that my costs would actually be $120 per hour times 2. He said there would be two technicians and they get $120 an hour each. So now I was looking at $240 dollars an hour to put a drain pan under a hot water heater that is in the garage. I know this job takes more than an hour but less than two. I have done it in the past myself. I told technician to forget it and asked just what kind of license he had. He tried to tell me it was a big job. Big job or small job $240 an hour is rediculous!
It seems many of the other reviews were correct in regards to ""scam"" alert!

Kathy M.

Prompt, knowledgeable, and persistent. Would recommend. Great communication with multiple text reminders and a ""tech tracker"" so we knew when he would arrive. Best of all, our A/C is now working again!

Pepta H.

Terrible customer service- terrible attitudes from the service workers, the technician had to come out 3 times and still didn't fix the unit. The final time he came he didnot even come to the door that was beyond unprofessional- he sat in his truck looking at his phone and when I yelled -""hello?"" He cracked his windo and said ""its fixed"" he never came in to test it and never bothered to knock on the door to tell me what had been done. I left work early to be home for the appointment and the guy never came to the door. And no the unit wasn't fixed and at that point I had to call a different company to come out and do the job that they seemed bothered to do. Now my unit is functioning properly and I will NEVER ever use Complete Mechanical nor do I recommend them- they are lazy and unprofessiona!

Justin F.

I submitted a claim through my home warranty company for issues with my condensers not cooling properly (we had a few months left under the warranty and the summer months were coming--just in time to get them fixed!). Complete Mechanical Service (CMS) was the company my warranty provider sent my claim for service. I immediately looked up their reviews, and like many others, I was a little scared.

I wanted to take the time to give my experience and address some of the concerns I've seen people post.

PROS: CMS immediately called me, left a voicemail, and even contacted me via text with different options to contact them (e.g. email, text, or phone). I wasn't able to get to my phone since I was dealing with another unrelated issue that came up. I called them back the next day, which was a Saturday and their automated system advised these hours were considered emergency off-hours. As such, I opted to send them an email. I advised them how I initially encountered the problem; I was having cooling issues and requested my annual HVAC company to come out for the A/C tune-up special and to diagnose what was wrong. One of my capacitors was B/O (bad order) and they advised I was low on R-22 and likely had a slow leak (in both units--upsale maybe?). I held off on the repairs--except the capacitor--to allow the home warranty to take care of the issues. I only did the capacitor since the HVAC company waived my tune-up fees and applied that amount to the price of the capacitor (the difference was minimal).

CMS didn't get back to me over the weekend via email so I ended up calling them that Monday and the dispatcher was very friendly and professional. She put me on a brief hold and advised she would be able to get someone out today between 1 and 4 PM. Phenomenal!

Amanda was my assigned tech and showed up with her partner in a company work van. They were both friendly and immediately got to work.

Amanda advised that you have to put in a claim for each A/C unit separately under the home warranty and that they would only be able to work on one (she had me determine which one wasn't cooling the best).

They got to work and had the larger condenser working properly shortly after refilling the R-22 which was several pounds down. She advised they could test for the leak but would have to shut off the condensers and run nitrogen through the line(s) for a few days and return later to ascertain where it was leaking. We were in for a heat wave so I opted to pass on that option. Amanda and her coworker (sorry I didn't catch his name) both checked the other small condenser even though I didn't have the work order. They advised that unit was fine and not low on R-22. They also said that capacitor was fine.

CONS: I wished they had an option for a flex-seal or something on the spot to try and fix the leak as the other HVAC company had offered. Granted, that was likely only a 50/50 shot but if it worked, no one would have to come back. CMS also didn't provide me with any paperwork of exactly what was done for my records. I am guessing this is because it was through the home warranty company and they are probably entitled to the work order. Still, it would be nice if the end users were provided something. Lastly, when they were done it would have been great if they went over some of the numbers with me as for cooling and where we were at now. My prior HVAC guy had sent me screenshots of his instruments and went over the different numbers with me to see the differences of how the units were performing and where they were at now. It would have been nice to have them show where I was currently at with the R-22 added and see if they had any recommendations. It was near the end of the day when they left (after 1600 hours) so I am guessing they wanted to get back home and beat the traffic. Corona is a long distance from Palm Desert, so I get it!

TAKEAWAY: I give CMS a 4 out of 5 stars. They didn't blow my mind, but they did a good job of getting my one condenser to blow cold air again. On triple digit days like today, it made me a happy man. If your home warranty service sends them your way, I'd say give them a shot. My company required a small deposit for the home warranty and that was all I ended up paying. I'm guessing a lot of the negative reviews are people unhappy with their home warranty provider and possibly the coverage--or lack thereof--in their respective policies. Just my 2 cents.

Argenis U.

This isn't a plumbing company, they are pure scam artist! Get a second opinion if your home warranty plans to send them out. Jesse Hurtado was their technician (scam artist) and all he did was look at the damage, pretend to play with his detector in the area only and said he couldn't hear anything. He suggested that they will have to rip out the concrete slap in the garage and repipe the entire house and it would run up to 15,000+. Had a real plumber come over. Did a detection on the entire house. Found the leak in the pipe, and fixed it within 30 mins. And it wasn't for 15,000 dollars, that's for sure!! DO NOT LET THESE PEOPLE IN YOUR HOME!!!

Margaret C.

Complete frauds, liars . Reporting to Better Business Bureau. Sent a estimate for thousands of dollars to Home Warrenty, another company fixed spa for 79 dollars! Don't ever use this pod company!

Rick A.

Amazing service. Customer service from the dispatch/scheduling to the technician jimmy and Jesus. Made sure the job was thorough and left me feeling content with the job. Thank you

Sue M.

Complete mechanical service has unbelievably hard working technicians that know how to resolve any plumbing issues. We were so impressed by their knowledge and their willingness to help us resolve our plumbing problems. They stayed until it was done. I would call them back in a minute with any other plumbing issues. Thank you so much!
Don't think twice before hiring them for your home.

Rylli K.

Worse company ever! Very unprofessional. Made issue worse and created a leak on my roof. They didn't do anything to fix it.