Complete Mechanical Service

Tony C.

Terrible. i paid for the service just to let me know me that my pool has electrical service and they want Electrician to look at it.
Technicians came in to look at my circuit beaker and said that i have electrical problem and they want Electrician look at it. That means i have to pay another service to say that i have a bad water pump motor. I had to tell them that the motor was bad and not the wiring but the servicemen were not convinced and they gave me a bad report to the warranty company. Few days later, warranty called and told me that its not covered by my warranty. Another terrible home warranty, FIDELITY WARRANTY. Later that day, purchased a motor from amazon and replaced it myself and now its all good to go, running better than before.
FOR SHORT.... don't go here and get their service. LACK OF KNOWLEDGE, POOR CUSTOMER SERVICE and well paid by warranty company to help get you get DENIED For REPLACEMENT.

Jessica- B.

Great service the technicians Amadeo and Joshua sent to our home were very professional on time and COVID courteous they fixed our plumbing issues promptly and left no mess behind we highly recommend them.

Taneisha F.

My technician Thaniel, came to my home with a mask on which was a Plus. After telling him about the problem that I was having with my heater he went straight to the problem and fixed it. He was very knowledgeable, courteous, and professional. He wasn't trying to sell me a unit like the first company that did nothing. I would definitely refer this company, and I will also be doing more business with them in the near future. Oh and my scheduled appointment was from 1-3pm, but due to a cancellation he arrived in the morning, I was happy because it didn't take up my day!

Michaela S.

very unprofessional. from the office staff to plumbers. very rude. they did fix the water heater and toilet but very stressful interaction.

Justin L.

Although it took several times to fix the heater, my heater is now working fine. It was from the help of Jesse A.
Edit: it broke. Literally the next day

Marcia S.

I was assigned to Complete Mechanical Service by Home Warranty of America for work on my heating unit. Before they came out, I looked them up on Yelp, and I was really not thrilled about all the low reviews. But when you figure that they've been in business long enough to have many thousands of clients, and people in general do not take the time to leave a positive review, that their rating here is skewed. Some of the reviews also sound like the issue is with their home warranty coverage. And finally, yes...sometimes the wait on the phone is long...but they seem pretty busy, and do eventually answer the phone...the most I waited was about 15 minutes...so if you know that fact in advance, you can deal with it. When they do answer, they are always nice, knowledgeable, and helpful. Having a workman in our home during this peak of Covid is REALLY not something we wanted to deal with...but we HAD to. Over the phone, I was assured the repair-person would be very accommodating and careful, taking every precaution to keep our home environment safe. Jesse came out and was just OUTSTANDING. He was prompt. He was VERY thorough, accommodating, and diligent in his efforts to protect us from Covid. He was knowledgeable and concise in diagnosing the issue with our heating unit. We were so impressed with him, that in making the second appointment for him to bring the needed part to fix the problem, we requested him to return. Again, he was just great all around, and we are very pleased with everything. When Yelp first came out, it was a great concept and served the community well. Over time, that concept has changed by the fact Yelp sells advertising to place those paying businesses more prominently, and Yelp has an algorithm that they say they cannot change, but that takes some reviews out...many times very good reviews, and leaves bad reviews in. Lastly, we live in a time where people find power in anonymously hating on other people online. That is why I found it important to leave this positive review for the exceptional service I experienced, especially during this stressful time of Covid, and workers, like Jesse who was our serviceman, are out in peoples' homes during all of this, THANKFULLY to help people like me. They deserve this 5-star review.

Richard H.

Originally assigned another vendor by our home warranty company but Complete was able to provide prompter service for our gas leak. Out of an abundance of caution SO Cal Gas had locked our service and red tagged us due to an interior gas leak. The first representative scoped the problem and then coordinated with Fidelity to perform the the leak test the next day. We were without heat and hot water. Jesse Hurtado and his colleague pressure tested, found the leaks and we were able to have So Cal Gas reestablish service promptly. Great work. on time. no drama. Thank you guys.

Tawny N.

Worst customer service ever. They don't stand behind their work, have no desire to do right by their customers. We continue to have problems with our A/C and they won't even return without charging us again to fix their mistake.

Alvaro S.

Assigned by warranty. Dopes came in took a look and said they couldn't do anything for clogged drain since it is an older home and cleanouts were inside. Said they had to go on roof to snake and of course warranty declined service. Simple snake pushed through from under sink cleared clog. Worthless. Better off renting snake from a hardware store and doing yourself.

Andres R.

I wish, I would have read these reviews before accepting my warranty company to allow them to service my air conditioning unit. They dissasembled a functioning unit, and told the warranty company it needs to be replaced. The unit did not need to be replaced. They got upset that I told the warranty company of their dishonest diagnosis. The unit did not need to be replaced. I had to hire another contractor to reassemble the unit, and made it work with only the initial service call price of $75. Yes, they are crooks. Stay far away from this company. P.S. I usually don't give negative review, yet It is my obligation to state my interactions with them so others, like me, don't fall into their trap.