Complete Comfort Heating, A/C & Plumbing Repair

Lori B.

They called me out of the blue to offer a free furnace tune up so I agreed and because I have an all electric system there is no real ""tune up"" it's just checking to see that it's running properly. Everything was in working order but gave me a quote for a whole new duct system which was thousands of dollars and then left my house without turning the air handler breaker back on which caused me to be in a very cold house for almost 24 hours before they sent someone over to find out what happened. What kind of technician does this?

Daniel D.

If I could give zero stars I would. To start, lets dig into the initial problem, and details of why I called Complete Comfort out. I have a four year old furnace in a newly rennovated home. It was having problems keeping up with the drop in temperatures and the gas would shut off not incredibly long after starting up. The error code suggested it was overheating.

The tech texts and misspells his own name. He arrives and is able to open the gate on a 4 foot high fence. He then walks into the house smelling of marijuana, and takes over an hour and a half and a half to come tell me the heat exchange needs replaced. He shows me a picture of some metal that has barely any rust as evidence that this unit needs entirely replaced and says that it was clogged with dust and debris. The quote I received to replace the heat exchanger was $8700!

I refused service as the real problem is the gas flow was set too high causing the flames to rise to high causing the overheating which is a $100 dollar fix. No signs of rust, dust, nor debris in the unit at all. I tried contacting the service manager to discuss the situation, but they refused to return my calls.

Brandon K.

Completely unprofessional. Excellent at selling the system and arranging payment. Servicing it...complete 180. Multiple appointments cancelled, unavailability, etc. Waiting for them to finish ductwork and they are currently not responding. I've never experienced this lack of urgency or effort from a company. Infuriating.

Joe W.

I am not the only person to have experienced the ruthless and high pressure tactics of Complete Comfort Air. Repeated calls just to get someone to respond . Let me preface this complaint with the following; the temperature on the day in question (8-26-24) was 94-95 degrees. I am almost 80 years old and my dog is 8. When I awoke , I noticed that the house was a bit warm. I called several HVAC companies and CCH&C was first to respond. It was about 10:30 am by the time that Sean arrived. He checked out my thermostat, looked at the furnace and then proceeded outside. The fan on my a/c was not running. Sean removed the cover and first he checked the capacitor with his meter and immediately said ""It's bad"". (I built this home 11 years ago.) Sean also felt the top of my cover and said ""feel this"". I did and it was hot. Sean said that it was likely that my fan was bad and needed replacing. I also want to point out that I am retired and on a fixed income. I said this to Sean and asked how much these two items would cost. Sean said the capacitor was several hundred and the fan was 400 or so. More than once Sean hinted or said that I would be better off buying an entire new heating and a/c unit. Out of curiosity I asked ""how much"" and Sean said $12,000 which I immediately said it was out of the question. Sean said the I could finance the repair cost for about $40 per month. I said I was interested and he said he would need to get one of his superiors involved. He called one and asked if he could stop by and the response was ""I'm having lunch, call ?"". I forget the man's name but once he arrived (about 15 minutes), Sean met him at his car. They talked for over 20 minutes (reminder...it's in the 90's and I am beginning to feel the effects of the heat.) In hind site it's now clear that the ? and Sean were just getting their stories straight. The man identified himself as the Area or district sales manager. He was very slick. He asked a lot of personal questions for the purpose of setting up credit. This included my social security number, driver's license as well as how much I owed on my home with I thought was odd. He submitted the info and very quickly said my credit was rejected which was surprising. After some conversation, it was hinted that they were going to put the cover on and leave. I was under duress with the heat I had no choice but to fix it. The sales manager pecked on his laptop getting me a price for the repairs and finally said $2,100 to replace the fan and capacitor. I said I couldn't handle that so he pecked on his laptop again and said ""are you a veteran, police or fire or first responder?"" I said ""no, just old"". Sales manager said ""let's just say you're a first responder, that's a $400 discount"". I thought it was pretty low to misuse the discount in that way. In any case, the total was now $1,700 and I am really feeling the heat. I felt trapped. I maxed out three credit cards to cover the cost. Sean then asked his boss ""can I go get the parts now?"". The boss said yes and left. I asked Sean how long it would take and he said about ten minutes each way for the parts and then about 30 minutes to install. Sean said ""you'll have air soon"". As soon as Sean left I got my dog from the house and we sat in the car with the a/c running. after about 30 minutes I called Sean to see where he was. No answer. I called the company and expressed my concern and that Sean was not even answering his phone. She said she would reach out to Sean. Sean immediately call me and said ""he was about 45 out"". I asked why he said 10 minutes each way and he said he had to go to a different parts house. He said it would be about 45 minutes. I am really pissed off but at least my dog and I are in the car with a/c. When Sean returned, as if nothing had happened he said ""I'll have your air on in 30 minutes. About 45 minutes later the air was restored.On 8-28 I called the office when I discovered that I wasn't given a receipt or any paperwork and to complain about the price I was charged after researching the same repairs made by different companies and seeing MUCH lower costs. In fact, a new capacitor, fan and labor in all cases was between 400-500. I spoke with Office Manager Cara Kelsay. Cara said ""oh I'm so sorry. I'm with you. My General Manager has left for the day but I'll speak with him first thing tomorrow. I promise you that we'll take care of you. You'll be happy"". Cara called the next morning and it was if she was a different person. She was firm and rude and said ""you agreed to this and we will be doing nothing"". BTW, I can document these conversations. I have filed a complaint with BBB and will pursue all legal means. Read the reviews and BUYERS (especially SENIORS) BEWARE!!! Also, I received notice that my Social Security number turned up on the Dark Web. Coincidence?

MaryBeth S.

They service our furnace and air. They installed our new furnace and air. But they are hard to get a hold of

Jon L.

Three trips to get the job done. Austin was aggressive in trying to unclog our kitchen drain. No charges until the drain is cleared he said. His determination in finding that clog really impressed me. It was determined that the clog is far from our kitchen. He is bringing in the camera crew tomorrow to positively locate it and remove the clog. This is the technician you want if you can select one when scheduling. You'll be impressed also. Rare quality in a young man of this age. Jon-Clayton, IN.

David M.

Still have not received my final invoice (or any paperwork) even after numerous calls. Not sure why the customer service is so poor - I guess since they have their money they don't care. Also, even though they replaced the furnace, they put our water heater on vacation mode - not something you can do accidentally - for no apparent reason. Didn't catch it until I had to get ready for work and there was no hot water

Candy D.

so to begin with the technicians were suppose to show up at 9 they were 30 mibites late and I was told they would finished by 5pm they left after 10pm and had to come back the next day! so now 2 days of work I have to miss! no one communicated to me a problem the one technician told me at 4 pm 2 more hours! I reached to the consultant Taylor O'Neill and he couldn't find out what was going on but promised me he would make it up to me! I reached out to the company left messages for Taylor and I texted him never replied! All they said was they never worked with my kind of duct work really ? it's older but I'm sure you should've been trained if not why didn't you call someone to help? Taylor has never replied this was at the beginning of June not integrity in that guy if you say your going to do something then keep your word it's shitty behavior and personality to conduct business and your life that way!! would not recommend this company !

Amanda T.

Complete Comfort HVAC came to my home on June 26. We had noticed that when the AC would turn on, the house lights would flicker. 2 technicians arrived - one who was the 'real' technician (Dustin), and the other as trainee. They performed various tests while I stood and watched, making ""doom and gloom"" comments throughout. I developed the sense that they were evaluating how much they could sell me. In response, I emphasized (repeatedly) that I had a tight budget and no ability to do anything beyond that which was absolutely necessary to ensure the AC continued to run.
They eventually advised me that the compressor was on its last legs, and that it ""soon"" would start tripping the breaker entirely for the house. They also advised that another team member, whom they **already** had called, would discuss my options for a new AC.
They then went to examine the furnace, even though I had not indicated any problems with it. As we left the AC and came to the front to enter the garage, the other team member (O'Neill) was already there, sitting in his car, apparently doing paperwork. The speed of arrival was impressive.
The technicians used a camera on a snake to examine the furnace, making concerned comments periodically. At the end they announced the furnace also was bad and entirely needing replacement. A performance then ensued whereby the trainee very formally asked O'Neill whether they could turn the switch back on for the furnace, and O'Neill agreed.
O'Neill and I then sat down to discuss the overall situation. I emphasized that I had no funds to purchase both an AC and furnace; he presented 2 pads of paper on which he had already drawn up my options for replacing both; note, the only time he could have done this would have been before he had received the technician's assessment of my furnace. The remainder of the discussion could be best described as performance art. He presented photos that he claimed were evidence my ""heat exchanger had separated"", but the photos were so blurry they could have been anything. He also implied he was risking legal prosecution by allowing the techs to flip the switch to turn on the furnace, suggesting that death from carbon monoxide poisoning was imminent.There were weird calls to unknown third parties to ""write down on a list"" that because I ""was the only person today who had been nice to him"", O'Neill was going to offer me a deal for duct-cleaning in addition to a marginally discounted price on the second most expensive full system; there were weird comments about how I do not look my age (I most certainly do, and I don't particularly care one way or another anyway); there were emphatic comments about how Trane is the best possible system, until suddenly there was a complete reversal and a Daikin system was the best possible system. Most entertainingly, there was even the sudden recollection that he had an opening for installation the very next day so that I could have my system installed tomorrow if I just buy now... Throughout the conversation, O'Neill emphasized that my actual monthly payment would be very low, holding up his phone periodically to show the calculation that my payment would be ""only"" [this amount] per month - leaving me to point out that this would be based on a 15-year loan. At the end, I advised that I don't make decisions of this size on the snap, and he left, leaving his cell number so that I could call before 9 pm and secure the great deal he was offering.
I then obtained 2nd opinions. Nothing was wrong with the furnace. I questioned whether the heat exchanger could be ""separated"" and was told that while this was a potential concern with older furnaces, there was no sign of this with my furnace. This aligned with my sense, since we have not experienced any of the early symptoms of carbon monoxide leakage. The only thing wrong was that the AC was filthy and a $270 capacitor was going bad. That now has been replaced, and the flickering houselights no longer are occurring.
To say that I am horrified by the entire sequence would be an understatement. I sought evaluation of a very specific symptom, and made very clear that my budget was limited. The response from the company was a mind-blowingly aggressive attempt to sell me a product that went far beyond my needs, far beyond my stated finances, and was ultimately, apparently, entirely unnecessary. Put another way, the company was perfectly willing to send me into debt to the tune of $23,796 for a 15-year, 6.9% loan on $14,800 system that already was overpriced. I should add that almost every day I receive a text or call offering a new bid - which turns out to be a lower quality system with what appears to be a comparably large profit margin.
In short - my experience with this company was that I was on the receiving end of an extremely hard sell tactic from the moment their technicians arrived. Anyone seeking this company's services should, in my opinion, be extremely wary.

Rick G.

I want to thank chris and Austin for a great job, and how they took time to make sure we were taking care of. also I would like the company to know that have two great guys working for them. I am a customer for life.
Thanks again Risa