Complete Comfort Heating, A/C & Plumbing Repair

steven ..

yes, I am a customer that spent $20,000 on a system. Install was follow up to come out and check out but they did send Logan out today so the weight was worth it he did a great job. Look forward to working with him again. installed surge protector for me put on booties when he entered the house real respectful of my property

Justine B.

If i could give 0 stars I would. These fools coach their techs to lie to customers, void warranties a customer may have through other companies, and have horrible values as a company in general. I got ostrisized for wearing a cross necklace, was called ""Christian Chris"" by Andrew, and mistreated from the start by him. And coincidentally, he was the one to let me go before I was even givin a vehicle to work out of. All while the entire company curses every 3rd word. I was 5 min late to a shop meeting at 730AM, due to having to drive my own personal vehicle, which, keep in mind, overheated while I was asked to run service for them from my own truck a few days prior. I had to use my own gas money also.There was no conversation had, just simply cut, with no understanding in regards to me having a single vehicle to make due with between my wife and I, and our 2 children. True discrimination. Caleb was at least a little helpful in regards to retrieving my only check though. Dylan, the GM whom hired me, completely ignored me when I reached out on how to handle the situation. Very unprofessional in my opinion. Bad culture.

Marc S.

This company is a complete joke. When you request a call back they never do. They never show up on time. And whenever they do it's a child always trying to upsell you on something you don't need at a basic tuneup or inspection. Go elsewhere.

Debra P.

In April 2024,I had almost a word for word experience as reviewer Amanda T. from Lafayette , IN. I also had an guy ( O'Neill) come and said all the same things. I knew I needed a new furnace and Ac. my old system was 30 some years old. I did get a new system. All the paper work that I received was hand written on paper. He said His son had poured coke on his laptop. I never saw him again after the sale, even though he said he would come by the next day to see if I was Happy. To get a copy of the invoice and other related papers I had to Call the corporate headquarters . Not very happy with Complete comfort. My Ac now makes a lot of noise April,2025. I have made appointments for two weeks in a row to have it looked at. They have never made it out. I guess I'll have to go with another company. Just be ware.

Joejoe L.

I like to thanks Javier for working so hard to figure out what was going on with my furnace for not giving me heat for over night he tried everything possible to get it up and running so he had to get some one else out the next day so he gave me emergency back up heat the night.
I just want to thank him for the time put in.
Great Job

Lori B.

They called me out of the blue to offer a free furnace tune up so I agreed and because I have an all electric system there is no real ""tune up"" it's just checking to see that it's running properly. Everything was in working order but gave me a quote for a whole new duct system which was thousands of dollars and then left my house without turning the air handler breaker back on which caused me to be in a very cold house for almost 24 hours before they sent someone over to find out what happened. What kind of technician does this?

Daniel D.

If I could give zero stars I would. To start, lets dig into the initial problem, and details of why I called Complete Comfort out. I have a four year old furnace in a newly rennovated home. It was having problems keeping up with the drop in temperatures and the gas would shut off not incredibly long after starting up. The error code suggested it was overheating.

The tech texts and misspells his own name. He arrives and is able to open the gate on a 4 foot high fence. He then walks into the house smelling of marijuana, and takes over an hour and a half and a half to come tell me the heat exchange needs replaced. He shows me a picture of some metal that has barely any rust as evidence that this unit needs entirely replaced and says that it was clogged with dust and debris. The quote I received to replace the heat exchanger was $8700!

I refused service as the real problem is the gas flow was set too high causing the flames to rise to high causing the overheating which is a $100 dollar fix. No signs of rust, dust, nor debris in the unit at all. I tried contacting the service manager to discuss the situation, but they refused to return my calls.

Brandon K.

Completely unprofessional. Excellent at selling the system and arranging payment. Servicing it...complete 180. Multiple appointments cancelled, unavailability, etc. Waiting for them to finish ductwork and they are currently not responding. I've never experienced this lack of urgency or effort from a company. Infuriating.

Joe W.

I am not the only person to have experienced the ruthless and high pressure tactics of Complete Comfort Air. Repeated calls just to get someone to respond . Let me preface this complaint with the following; the temperature on the day in question (8-26-24) was 94-95 degrees. I am almost 80 years old and my dog is 8. When I awoke , I noticed that the house was a bit warm. I called several HVAC companies and CCH&C was first to respond. It was about 10:30 am by the time that Sean arrived. He checked out my thermostat, looked at the furnace and then proceeded outside. The fan on my a/c was not running. Sean removed the cover and first he checked the capacitor with his meter and immediately said ""It's bad"". (I built this home 11 years ago.) Sean also felt the top of my cover and said ""feel this"". I did and it was hot. Sean said that it was likely that my fan was bad and needed replacing. I also want to point out that I am retired and on a fixed income. I said this to Sean and asked how much these two items would cost. Sean said the capacitor was several hundred and the fan was 400 or so. More than once Sean hinted or said that I would be better off buying an entire new heating and a/c unit. Out of curiosity I asked ""how much"" and Sean said $12,000 which I immediately said it was out of the question. Sean said the I could finance the repair cost for about $40 per month. I said I was interested and he said he would need to get one of his superiors involved. He called one and asked if he could stop by and the response was ""I'm having lunch, call ?"". I forget the man's name but once he arrived (about 15 minutes), Sean met him at his car. They talked for over 20 minutes (reminder...it's in the 90's and I am beginning to feel the effects of the heat.) In hind site it's now clear that the ? and Sean were just getting their stories straight. The man identified himself as the Area or district sales manager. He was very slick. He asked a lot of personal questions for the purpose of setting up credit. This included my social security number, driver's license as well as how much I owed on my home with I thought was odd. He submitted the info and very quickly said my credit was rejected which was surprising. After some conversation, it was hinted that they were going to put the cover on and leave. I was under duress with the heat I had no choice but to fix it. The sales manager pecked on his laptop getting me a price for the repairs and finally said $2,100 to replace the fan and capacitor. I said I couldn't handle that so he pecked on his laptop again and said ""are you a veteran, police or fire or first responder?"" I said ""no, just old"". Sales manager said ""let's just say you're a first responder, that's a $400 discount"". I thought it was pretty low to misuse the discount in that way. In any case, the total was now $1,700 and I am really feeling the heat. I felt trapped. I maxed out three credit cards to cover the cost. Sean then asked his boss ""can I go get the parts now?"". The boss said yes and left. I asked Sean how long it would take and he said about ten minutes each way for the parts and then about 30 minutes to install. Sean said ""you'll have air soon"". As soon as Sean left I got my dog from the house and we sat in the car with the a/c running. after about 30 minutes I called Sean to see where he was. No answer. I called the company and expressed my concern and that Sean was not even answering his phone. She said she would reach out to Sean. Sean immediately call me and said ""he was about 45 out"". I asked why he said 10 minutes each way and he said he had to go to a different parts house. He said it would be about 45 minutes. I am really pissed off but at least my dog and I are in the car with a/c. When Sean returned, as if nothing had happened he said ""I'll have your air on in 30 minutes. About 45 minutes later the air was restored.On 8-28 I called the office when I discovered that I wasn't given a receipt or any paperwork and to complain about the price I was charged after researching the same repairs made by different companies and seeing MUCH lower costs. In fact, a new capacitor, fan and labor in all cases was between 400-500. I spoke with Office Manager Cara Kelsay. Cara said ""oh I'm so sorry. I'm with you. My General Manager has left for the day but I'll speak with him first thing tomorrow. I promise you that we'll take care of you. You'll be happy"". Cara called the next morning and it was if she was a different person. She was firm and rude and said ""you agreed to this and we will be doing nothing"". BTW, I can document these conversations. I have filed a complaint with BBB and will pursue all legal means. Read the reviews and BUYERS (especially SENIORS) BEWARE!!! Also, I received notice that my Social Security number turned up on the Dark Web. Coincidence?

MaryBeth S.

They service our furnace and air. They installed our new furnace and air. But they are hard to get a hold of