Comfort Now Air Conditioning and Heating

Diana E.

Israel came over today and repaired my AC same day! They were honest and not pushy like other people I have encountered. I really appreciated that he took his time taking a look at all of the equipment to pin point what the issue with my unit was.

Timothy S.

Israel come to my home after hours and repaired my AC. I was very grateful due to the high temps. VERY professional. Excellent service. I could have not asked for better service. Thank you!

Karen S.

I went to their website to check out their company. I was immediately contacted to do an Instant Message with them. I was upset that she could not give me a ball park figure for a service call when I asked for one. Instead she took my name, address and phone number and wrote a lengthy reply that someone would be in contact with me via email or my phone the next day. Now instead of scheduling an appointment with them, I have to sit and wait for a reply sometime tomorrow. (okay it is 10 pm). I think I will call someone else who has a special for a ac tune up POSTED ON THEIR WEBSITE tomorrow first thing in the morning. I had a simple question and they could not even give me a ball park.

Pat D.

Update to last review, if anyone is looking to have service done or replace their HVAC. PLEASE give them a call. It is so nice to deal with a company that stands by their word. Thank you, it means a lot

Karen S.

Great customer service...both on the phone and in person. Even when my dog barked at the worker when he rang the doorbell, the Comfort Now representative remained calm and friendly. They do great work. I trust them.

Terry T.

Comfort Now installed my new AC unit. I have difficulty trusting AC companies, having had overcharged and lied to by more than one, and wasn't thrilled to be told by the CN Sales Rep a quieter unit would cost $2,000 more. I was also told, in order to get a $750 rebate for a qualifying energy star unit, I would end up paying another extra $2,000 (didn't do that). Was not overly happy with the installation crew, since they did not go out of their way to tell me anything they were doing. So, 6 months later, I am happy with the performance of the new unit (even though it's still noisy AF with the compressor located literally 3 feet from my head when I'm laying in bed (not their fault, gotta blame Centex for that genius design plan). ANYWAY, the bottom line is I feel I can trust this company, and that is a big deal for me. The service techs which came out after the installation were way better at answering my questions than the installation guys. Now if I could only figure out how to keep the noise level down, without spending a zillion $'s on soundproofing. So far, the only answer I have is Ambien.

Dan R.

Never again! Signed up for their service contract, nothing. Excessive charges for parts and service.

Alex W.

The techs are very thorough and really go through the whole machine to find what is wrong with it. Then they send you pictures of what everything looks like and explain everything they did. They also go over things to look out for and also maintenance schedules for changing filters to getting regular tunes ups. They really care about the customer and want you to be informed. Our tech was Polo and he really did a great job.

Diana S.

Went to their website on a Wednesday and noticed they had an online customer support IM. I introduced myself and explained my situation. She asked for my phone number and what time is best to contact me, morning or afternoon. I said afternoon and she said someone would contact me. Monday, still no call so I went somewhere else and my AC was fixed within 3 hours. I will NOT be contacting this business again!

Dustin, thank you for following up on my review. I agree that technology is not 100% and just might take you up on your offer for a winter tune-up! I appreciate you taking the time to explain the situation. I look forward to working with Comfort Now in the future.

Susie H.

We have used this company multiple times and have never been disappointed! The employees are professional and knowledgable. They also don't gouge their customer's pocket books. The receptionists are polite and always help me with what I need. I would recommend their services to everyone. Oh, and I forgot to add that they wear bootie things over their shoes when they come into your house, which scored points with me.