Comfort Matters Heating, Cooling, & Plumbing

Lynn S.

we had scheduled an appointment for a plumber on Tuesday, September 20, we were given a window of noon to 4:00 so my husband took off the afternoon to be home for this appointment so we can get our issue taken care of. Communication was a little iffy as they said they called both of us and left us voicemails letting us know they wouldn't be able to make the appointment. I got the voicemail but not until half an hour after the end of the appointment time. My husband sat at home from noon to 4 waiting to hear from them and never did. Only to find out they weren't gonna be able to come because we had been bumped out for a different issue. I am empathetic to the other customer that needed them however we had an appointment scheduled, and my husband took time off work to be there for it and then to find out they weren't coming as scheduled and that they could guarantee us another appointment on Friday, today is Tuesday. do they only have one plumber?

I feel like they could've been more accommodating since they're the ones that canceled the appointment with us and without notice. Maybe had they said that they can be out first thing the next morning we would've been a little bit more likely to use them however telling us they could guarantee us a spot three days later just doesn't cut it.

So we told them don't bother, we will find a different plumber, which we did. they're coming first thing Wednesday morning.

We would not recommend comfort matters for a plumbing services.

Andrew B L.

We've used Comfort Matters for all our HVAC related work since moving into our home last September. We only have the highest praise for CMs maintenance and installation work. Chris (consultant), Nick and Ian (installation) took care of our new HVAC system install needs from start to finish. We had no concerns nor issues to think about, other than what system and cost was best suited for our townhouse unit. After selecting the best option CM's installation crew came a few days afterwards and did the complete HVAC install in one day (actually about 7 hours). By that evening we were up and operating. They made sure we were comfortable with the process from start to end. You won't go wrong using this company. Even before coming out they send a brief bio of the techs or consultants serving us so we get to know a bit about them up front.

We purchased a Daikan system 3 option and Aprilaire whole house humidifier. So far, we are very pleased with the system and twice a year maintenance.

Kevin H.

Always responsive, and professional! They do great work, and they don't try to pressure people or up-sell anything. Highly recommend.

Bryan J.

Scheduling was quick and easy which was extremely beneficial due to our emergency issue. I received the text with Anthony's picture and details. He was extremely friendly, knowledgeable and diagnosed the problem quickly. He communicated all details every step of the way and gave us options to consider. He not only solved our issue and provided great advice, but he left us with full confidence that our issue was fully resolved.

Kathy G.

Very poor experience. I reviewed this company recently. The owner responded back. The owner was responded to.

As I understand it no review can be removed by the company being reviewed. I was able to find and read the review until just after the owner Corey responded. Where is my review? Has Yelp also been less than honest/ethical? Bottom line, I was deceived. I was told there was a hole in the back of my furnace and that the furnace needed to be replaced. Total ""stress-out"". I'm past retirement age, working as a nurse... yes, through all of our covid and it's uncertainties/stressors, paying off a furnace loan I had no choice but to take out. I was shown a picture of a hole that was supposedly in the back of my furnace. I also just had had my furnace inspected by this company and received a perfect ""bill of health"". I was never shown the actual back of my furnace either, by the way. Shortly after, my neighbor told me there was no hole. I kept quiet out of embarrassment for falling for one of the oldest tricks in the books. I would never recommend this or any other company that puts money/greed before truth. Appalling isn't it? I'm writing this because others have likely become victims. Maybe this will help so others will not become victimized. This has rocked me. I'd like this company to publicly admit and apologize for their unethical practice(s).
Kathy.

Joe Y.

Just had a tech out, he did a fantastic job! He was very knowledgeable, diagnosed the issue very quickly and was able to fix my a.c. He was very professional and I would highly recommend using these guys!

David S.

Long story short, we had previously been working with a different company who came out, spent 15 minutes testing some things and tried to sell us on $800 worth of parts/labor that would not have fixed the issue. I was furious, called Comfort Matters at 4:00 PM and they came out the NEXT DAY, spent time actually diagnosing not only the problem, but the CAUSE of the problem. Had the issue fixed (and the what caused the issue) fixed and heat working the same day. I have ripped off every single sticker and magnet on my furnace and these guys are the only ones I will call from here on out.

Beware - there are companies out there trying to sell you sh*t you don't need. Comfort Matters is not one of those companies. THANK YOU

Robot D.

I've called on Comfort Matters a couple of times now and I will say they're quick, on-time, friendly, and helpful. You should be prepared for a heavy sales pitch though. They will 'helpfully' suggest hundreds of dollars in extra fixes you didn't know you needed (and probably don't), like a $700+ dollar electronic air filter I 'need' to get because the regular pleated filters are bad for the HVAC system. They'll also spend a lot of time trying to sell you a subscription to their twice annual maintenance program. If you know what you need done, and can say no to a sales pitch, Comfort Matters will do great work. If you're susceptible to sales pressure, you'll probably end up spending a lot of extra money.
Excellent work, drop the sales pressure and they're perfect.

Holly N.

Jeff was great! I called these guys for a furnace tune up. He explained everything that was going on with the furnace and I felt comfortable with his recommendations. He was friendly and went above and beyond when I needed help and he even fixed my thermostat that kept flashing ""filter"". If you're looking for friendly and affordable heating and AC people, these are your guys! Highly recommend!

Steve A.

Wes was very knowledgable and took his time. He answered all my questions and genuinely cared. Thanks Wes!