Comfort Heating and Air

Mr H.

Plumber Paul was super professional, on time and tidy. Had a booster pump installed. Works perfectly. Couldn't be more pleased

Jana T.

I called to get a second opinion and a quote to repair a Navien tankless water heater. The office fit me into the plumbing schedule, Matt was prompt, friendly, and extremely knowledgeable about the machine.....in fact the original installation was wrong on many levels and needs to be replaced and repaired. I am impressed so far and will have them do the work, calling the other company to say goodbye

Cheryl M.

Paul did an awesome job replacing my water heater. He called and said he was running late. But was only 15 minutes late. I consider that very prompt.

Paul did not make a mess and worked and explained things to me.

Paul was very polite. I really enjoyed talking to him. I cannot say enough how helpful and pleasant he was.

A C.

Amazing service! I had another company quote me $1800 and couldn't even fix my furnace until after Christmas. WTF! Comfort drove all the way from Post Falls to Sandpoint with 24 hours notice and fixed my furnace for $250.
Huge shout out to our technician Matt for being so honest and getting everything rolling again. Thank you!!!

Devin B.

The experience working with this company has been horrendous. At first they got the measurement wrong for my unit and wasn't able to install the original unit quoted. They ran the line set like a pull up bar in my basement and it was even moderately straight. They burned the crap out of my unit while soldering. After installing a new wire to my thermostat they didn't even test the unit - now the blower works and nothing else. The electricians on multiple days said they couldn't finish my job because they had other jobs scheduled. Whatever you do - go with someone else - this wasn't even moderately comfortable.

Paul G.

This company was contacted to provide service for a residential furnace and A/C system. They found an issue with the flue from the furnace, and needed to return with parts. The repair was approximately an hour with simple flue parts and they overcharged quite excessively for the work ($900). They are a ripoff and are ruining a business that was run well by previous owners. STAY AWAY!!!

Designer Girl 1.

Would highly recommend them! Very responsive, on time, honest fixes the issue in the first trip!! They would be my go to in the future if I need heating and a/c help!!

Malgosia M.

Reliable, responsive, knowledgeable. JJ Guzman was the technician that was sent to help us. He spent 2 hours making sure that the long overdue maintenance was done right. Answered all questions. Gave thorough explanation of available routes for improving the system.
Thank you again. We will most definitely use and refer this company in the future. Specially JJ.

Betty Lynn T.

It's the coldest week this month and my furnace is broken. I called Comfort and Andrew went out of his way to talk us through some possible solutions over the phone, and was over to my house first thing in the am to fix the problem. We were so appreciative for his kindness and professionalism and would highly recommend Comfort Heating & Air .

Greg G.

We recently moved to Coeur d'Alene and had a problem this winter when the heat went off in our house. We called Custom Heating & Air and were greeted by Michelle, who was very professional. I explained our problem and she sent out their technician, JJ. He arrived right on time and was very polite. He performed some diagnostics and found that we needed a new heating and cooling unit. He presented the problem to us in a concerned manner, knowing it was a huge expensive. After explaining he situation, he stated that Andrew would call us to set up an appointment to review our options.

When Andrew came to our home, he too was professional and polite. He presented us with three options. That evening we made our decision, called Andrew and discussed payment. He was very sympathetic and even offer an easy payment plan. After discussing payment, Andrew stated they would be out the next day to make the installation. Even Julie, the owner's wife, came out to deliver parts. After everything was complete, we had a small problem but, thanks to Andrew, the problem was solved.

I very highly recommend this company for all your heating and cooling needs. The entire staff is professional, friendly and very helpful. We were so impressed that we signed up for their maintenance plan.

Greg