Comfort Experts

Don L.

Terrible customer service, refused to discuss service needs on a property because I'm not a "club member" then quickly hung up the phone. Wow!

Nancy M.

I just can't say enough good things about Comfort Experts. I have been a customer for several years and all of my experiences (from th initial contact to my semi-annual maintenance checks) have been exceptional. Comfort Experts goes above and beyond my wildest expectations in the areas of: customer satisfaction; service; costs; and communications.

I highly recommend Comfort Experts to anyone needing a new heat pump or service (never any OT or travel charge).

Dave R.

Had a coil leak. First technician missed it. Second technician caught it. Thought the amount of time needed to order and install new coil was longer than it should have been

Jeffrey M.

Won't even come look at the unit because it's a rental property. Super rude. If you have a rental, just act like you own the thing and don't mention it.

L C.

I had Comfort experts come out to do a second opinion on a recommended repair. They also recommended the repair and quoted me a much lower rate than the first company. While in my attic the tech also pointed out that I didnt have overflow sensors on my drip pans which was good to know. I have a home warranty because we recently purchased the home so I am going to file a claim with the warranty company. When I mentioned that to the Tech from Comfort experts his mood completely changed. He became abrupt and rude with me. Just based off this one experience I'm not sure that i would ever pick up the phone to call this company ever again.

Pastor D.

If you ever come into contact with these people run. They have a lengthy sales process, they sale average at best equipment, at a premium price. After being quoted north of 10,000 dollars for a system I bought from another company for around 6000 dollars, all I can say is steer clear.

Teb R.

I had Erasimo come out to my place for a basic winter furnace service. He was polite, very knowledgable, and answered all my questions thoroughly. Will definitely use them again!

Jaclyn J.

Trice came out to service our heater making sure it's working properly he came just in time just pulled in from work. He did great even wore his white socks over his shoes which I told him he didn't have to but he insisted. Overall did a great job told us what we needed. Perfect place to get your unit serviced.

Pam B.

Great service as always!! 2 years+ using Comfort Experts and they have always been great! Jake was quick and thorough with his evaluation. A Very friendly and always on time company!

Kaitlyn H.

Came home from vacation to a leaking A/C unit. Turned the unit off and called Comfort (who i have a service plan through) they promptly showed up and told me that I needed a new unit. The tech stated that we had a faulty valve and mold in the indoor unit. He quoted us 700 for the valve and 900 for a UV light to remove the mold (that he never tested to confirm it was mold). He advised us to get a new unit, because of the age of our current unit (13years).

I requested a quote and a different appraiser came out the next day. He walked the house took measurements and advised me to get a 4 ton unit 2 stage for 15k! I told him that I wanted the same unit that I had just replaced (3 ton heat pump). That brought the price down to 7300. Which is still outrageous!

I requested a quote from a different company (ACE TEXAS AIR). Appraiser showed up checked the unit and stated he didn't find anything wrong with it but he could replace the unit for 5300!!!!!!! I told him what Comfort said and he called his tech, who serviced the unit for free ---- and found that nothing was broken and just the filter needed to be changed!!!!

Comfort tried to take advantage of me because I am a female and was perceived to not know anything about heating and air. I understand that different companies my have a slight difference in price but not 2000!!!!!!!

Have since canceled my plan and would not recommend this company to anyone looking for a fair price. I am concerned they were replacing non broken items during my service appointments just so they could over charge me there too!!!