Comfort Experts

Cindy N.

I've had Scottie B. come out a couple of times now and both times he has been friendly, professional and extremely knowledgeable. He is honest and makes sure everything is in tip top shape before he heads out. I'm happy with his service and the company and their products. Would highly recommend!

Carolyn N.

I have been using Comfort Experts since I moved into my house in 2003. I have never had any issues with this company. Any negative reviews on here must have been a one-off because the guys that come to my house are always courteous and professional. Joseph is no exception. He has been the technician here for the last year at my home and is always in a good mood, very honest about what's going on, explains everything to me in detail and always addresses me with "ma'am"...
He has never tried to push any service on me but has explained things that could potentially go wrong in the future and how to avoid it.
I have no plans on ever changing my heating and air conditioning company to anyone else.

Thank you so much for the exceptional service!

Tim L.

Over priced. They tried to charge me $300 for a new thermostat. I got a new one at lowes for $35. then tried to get me to sign up for some monthly plan at $45 that only covered my ac unit.. After the guy left I renewed my home warranty at $55 that covers my whole house plus my in ground pool. I dont see how these people are still in business.

Cris J.

On time, diligent tech. Used his phone to video and show me the red flags of the system, help us fix lil. hiccups found during the eval as part of the tune up.

Jennifer K.

They get three stars because they were able to come on short notice and get the AC fixed on a hot, Texas August evening. However you are definitely going to pay for it. Their pricing structure after hours actually goes up the later you get. Old man Hobson was am awesome guy and I'm sure he wouldn't like this business model but from what I hear he has nothing to do with daily operations anymore. So if you need after hours service they will definitely come but get ready to hemorrhage money.

John S.

I was very satisfied with the service done to my air conditioning unit.m I would definitely recommend..

Paul J.

A refund check was handed to me Friday July 24. This could have all been avoided if Comfort Experts (1) installed the attic fan in a reasonable amount of time or (2) returned my payment in reasonable time. I even gave them a fantastic review on June 6 and this is I how I am treated. My advice is to run from this company.

Danny A.

The tech arrived and greeted me with, "what's the problem?". I explained the issue and had to ask his name to know who was working on my HVAC. Pricing was parts and labor $477. I asked the parts cost and he said about $100. Minus the service fee of $50, that left a little over $300 for labor. I asked the time it would take and he said, "about 30 minutes". So I asked him to confirm if their rate was $600 an hour for labor. "We don't charge by the hour but have lots of overhead so that's the price", he replied. He also suggested I pay $300 for a 2"x4" plastic connector board as it is "loose and could be a fire hazard". I declined..

The tech explained nothing of the work he was doing or completed. He wrote up the bill and asked how I would be paying. When I asked for a review of the service he acted frustrated that I didn't just pay $500+ no questions asked... He gave me short answers to each question and then misquoted the company's labor warranty at 2 years where the back of the receipt said 1 yr.

I called the service manager and got apologies, but no offer to discount such service. I wasn't really looking for one, but I would expect some kind of suggestion that I did not get what I paid for.

Will not use them again obviously. They were quick to respond and seemed well priced compared to others, but their techs have no people skills, respect or understanding of their business from my experience.

Sean W.

Horrible customer service! Technician came out to quote a new A/C unit, did not leave anything in writing, which is their company policy. So you never have anything to hold them accountable. Called back 2 times to get them to come out and install, never called me back. Called Melissa, the manager to complain and she was smug and uninterested in my complaint. Do not use this company, you will be frustrated and disappointed.

Briana V.

Services call Awesome.. Fast respond, same day! Great Tech.. Prices is not bad and have a great services maintenance package.