Comfort Experts

Patty C.

Run from this place. I recently moved in and hired them based on the glowing reviews and they charged me $700 to sign up for an annual contract for all 3 units...then charged me another $1300 to install switches that stop the AC units if they start leaking water. A little pricey, considering I had them installed in Florida for my 3 units for $500. Anyhow, one of my AC units stopped working today and called them to come out and they said they couldn't because I had a home warranty and they don't work with those. Mind you, I called them regardless of a home warranty...I wasn't going to use it as I was a customer of theirs and was willing to pay out of pocket...I didn't even think about my home warranty at all!

Ashley then told me they couldn't work on it because they didn't work with home warranty companies and I told her not to worry about it because I was paying out of pocket and she said NO CAN DO. What the hell??? It's going to be 108 degrees today and I bought a package with them to service my AC units and she said NO CAN DO????? Didn't ask about a home warranty when I signed up with them at first!

Totally unprofessional and even though they don't "sell" services" they certainly suggest a lot. I was also suggested I get an attic tent installed for $800. Googled it and on Amazon you can pick one up for $50 and install it yourself. Do yourself a favor and RUN from this crazy place!

Christopher B.

This review is about six years too late to help my family, but hopefully it will help yours.

In 2014, my father had a problem with his A/C and called Comfort Experts. The tech arrived, told him a capacitor in the air handler needed to be replaced and did the work. That very night, my father noticed a burning smell throughout the house, emanating from the vents and called the fire department. Luckily no damage was done, but the next morning I opened the air handler to find the tech had used a capacitor that was clearly incorrect for the unit - it wouldn't even fit in the mounting bracket and was just laying loose in the handler.

At this point my father made two crucial mistakes. First, he actually called Comfort Experts back, and then he let the salesman talked him into paying over $6000 for a brand-X A/C system (Goodman). For that money one can own a quality brand like Rheem or Trane. But I still don't hold it against him; he was in his 80s and not as sharp mentally as he once was.

Fast forward to 2018, when the system failed. The problem was the fan motor in the air handler. Luckily, the fan motor was under warranty. Unluckily, we were dealing with Comfort Experts so the visit still cost $500. I was present that day and asked the tech to explain the charge, since the part was under warranty. He said nothing, just sort of hung his head in shame.

And now the system is dead again, which is the reason for posting this info at this time.

My advice to you is, treat Comfort Experts very much like COVID-19 - avoiding all contact is the safest bet.

Ronald E.

They will not stop calling me with their 800 number. It's every day and I no longer want to deal with them. Past history with their service plan was not good. Their price to replace our unit was way too high.

Vonne C.

this place is terrible contractor came out and charged us 941.00 for a small weld and refrigerant and yes I know refrigerant is not cheap but then he tells me my ducts need to be cleaned @ 875.00 so I call a duct cleaning service and its 219.00 for the exact same services buyer beware*update* air duct guy just left and my air ducts did not need any cleaning so comfort experts is a total scam and will try to sell you things you don't come close to needing

Jose G.

Company profits off ignorance, they charge $350 for a $20 capacitor, call it a "voltage absorption system" to try and deceive customers. That alone would be reason enough to just call any other company.

Lee L.

I was very disappointed to learn that this company will not work on your home if you have a warranty. I wasn't even trying to file a claim with my home warranty. I simply needed my refrigerant checked for a minor issue. They refused to help me. The lady that took my call was very apologetic. None the less, there goes my hopes of doing business locally.

Kendall W.

I have been using Comfort Experts for many years. I recommend them highly now. At one time there were some issues with high pressure sales but no longer. I have been pleased with the service and quality of work on every occasion.

Lisa D.

I am on the Platinum Plan and have been for years. Whenever I have a problem with my HVAC system they come out right away and get it fixed (Weekends and Evening too). I especially like that they come out twice a year to service my unit. The only reason for the 4 stars is I felt sales pressure in the past from technicians. This seems to have gotten better over the last several visits.
A technician came out last night and fixed a mistake a contractor made. At no charge to me, I assume because I am on the Platinum Plan.
So word to the wise, have a licensed technician / company always work on your unit. I now won't let just any contractor near my HVAC unit.
AC Genius Comfort Experts is a legit company. Good customer service. I will continue using them.

Michael L.

My wife called this company out, Knew before ever talking to the guy that a new unit was going to be pushed. Didn't argue because I figured if I buy a new one wouldn't have to worry for a while.
Guy sold me A 13k dollar unit. said it might take a couple days might not. Wife asked if they would give us emergency ac, guy said yes if we cant install tomorrow we will bring you an ac.
We bought the "gold service" package. Get up one morning heat pump is clicking and not working, call them and am told will be the next day. I figure out it is the flood switch, dry it off and get my ac working again, they come out cant find a leak, and leave (The Tech I feel was really trying to find the problem) week later does it again. this time I see water leaking down the pipe, again gonna be another day. I dry out sensor and get ac working again, happens again see water is leaking from seam at coil unit, again another call another day. I get angry because I cant get my unit to start back, explain to the lady on the phone, want to know if she can have a tech call me so we are not sleeping in the heat, She tells me NO we don't do that. Now I am very angry, express that. They do get a tech out that night and he says " we have never seen one do that, coils are probably bad, we are going to order new coils and if that doesn't fix it we will have a supervisor come talk to you" Now my ac is freezing up my wife has to thaw it out every couple hours, she calls back only to be told "You know its summer, it might take a week or so to get parts" I am very aware it is summer because my house is not cool like it should be. Thing that gets me, is on my invoice for my "gold service" it says 24/7 when wife ask about that, she is told that just means we will answer the phone 24/7 and put you in line. These people have no clue what customer service is, when I asked to talk to a supervisor the lady on the phone tried to talk over me, I am your customer paying you a lot of money, and I want you to listen to my complaint. Unreal. I will tell everyone I know to stay away from this place. You know worst part is I knew the guys was BS'ing me about my old unit just didn't feel like messing with it anymore, and I wish I had researched this company better and read the reviews. I will not make that mistake again. I feel like with a brand new unit I should not have to be fighting, and while I know they are not manf of the unit, if they are not going to stand behind what they sell, then why are they selling it. If I could give 0 stars I would.

Melinda M.

While they were available on a holiday weekend, they escalated from needing a compressor to needing an entire new system. I called another company for a second opinion, and they were able to fix my problem for less than 5% of what Comfort Experts quoted. Turns out, the capacitor just needed to be replaced. CE didn't even check the capacitor.