Comfort Experts

Jamie B.

My daughter called Comfort Experts to come look at her unit which has a condenser that is no longer working (cracked). They quoted her $1700 for the part and $3000 for freon!!! Are you serious?!?!?! The unit itself cost about $4000. She had another company come out and gave her a honest quote,$1300 TOTAL!
Don't bother calling Comfort Experts. They will just try to rip you off!!! I also spoke with two other a/c companies and both stated $3000 for freon is a rip off!!

Cuong B.

Avoid this company at any cost.
I got my Furnace blower keep running and therefore I gave them a call, thought they could come and help me fix the issue.
They sent Michael to my house and after looking into it he said I need a new HVAC system which is $10k. He kept rushing me to replace them and they will give me a good deal, think Im an idiot.
Who the hell going to spend 10k for just a problem with the fan? I call another technician and he came and point out it was the main board issue and fixed the problem in 30 minutes then charged for $120.
If I was an idiot then I already lost 10k easily. Be aware of this company. It was a surprised they still survive till now!

Joan W.

I was told by Comfort Experts to expect my installers between 8:30 and 9:00. I got an email at 9:00 telling me Daniel C was on the way. At 10 he showed up with an assistant. I showed him where the unit was and he asked about the breakers. I showed him the breakers and he argued with me about which ones were correct. I was right. He spent the day listening to music and singing which I was fine with. Finally, about 5:30 he said he was going to test the AC system. It was 60 degrees outside. After 30 minutes I pointed out the Honeywell T4 thermostat was 4 degrees higher than the 64 degrees on my thermometer and asked him to adjust the display temperature and showed him the installation manual. He said it couldn't be changed. I said I would call his office and see if anyone else there knew how to change it. Then it got ugly. I was told Alex, the service mgr, would call me back. After 15 minutes I called again and Laura said there was nothing she could do, they had to let the AC cooling system run for an hour to check it out. I asked again for a manager to get the installers to wrap it up and by then it had been an hour my house was at 64 degrees. After a few more minutes, Daniel C came back in the house and apparently was on the phone with his service mgr who was telling him how to adjust the thermostat. He was arguing with him as well. At this point, I just told him since we were pushing 11 hours I had been tied up with this installation, to do what he needed to do and finish up. So he started arguing with me again saying I had a problem with him as soon as he got there. After more back and forth in more and more heated tones, he finally told his assistant to just "shut it off". He left the front door open, the back gate open, the attic stairs down, the light on and blocks he screwed into the attic stairs which prevent me from closing them. NEVER, NEVER, USE THIS COMPANY FOR AN AC INSTALL!!

Bri R.

I don't believe this company truly trains employees to know everything that there is about these units.

On July 5 my AC shut off. At first I thought my Google nest had died, so I charged it, put it back, but the AC was still off. I called comfort exerts to come fix, and they send out Michael.
While he was a bit knowledgeable about one of the three parts of my unit, he only fixed the AC for it to turn back on. I was never told anything else about the other two parts of the AC system.

On August 18, Kellen had to come out and fix it again because our AC shut off. He even told us that it was a completely fried unit and that we had to receive a new one. While this is heart wrenching, and quite expensive - I can't live without air conditioning in Texas, so we did what we had to do. Four weeks later (Sept 15), the AC system shut off again! At this point I am pissed because $6000 was just spent on getting a new AC system.

Called this company to let them know that this was highly unacceptable and was told that these guys work on commission. So of course they want to give you the most amount to be spent. Y'all. I'm just sick! So calling all over, I get told the AC system or unit wasn't the issue, that it was the board that my system has. It's a shame that both Michael and Kellen didn't want to tell me, or didn't complete their job, that it was the board that was the issue because that would've cost me a whole lot less than $6000!

I need someone from corporate to call & email me. I'm disgusted.

Ray B.

Before I made an appointment, I called Comfort Experts to ask what services will be performed for a heating tune up. the representative were very nice and patience, telling each service as I was writing them down. The technician came and performed his service. He told me that everything was fine with my one year old HVAC unit and he recommended a compressor saver kit. Due to the cost of part and labor he mentioned($495), we decided to put a pause to save the money to proceed with his recommendation. I addressed to him about my heater blowing cold air instead of hot. He said it could be other issue because the HVAC unit was good. When he left, I notice the filter was not changed and that was part of the service which he did not performed. The next day, we woke up to very cold house which made us search another company for a second opinion. The following day another technician came, checked the unit's wiring and within a minutes he found the ground wire was not working. He fix it and the HVAC began to blow hot air. He placed an anemometer to one of the vent to measure wind speed temperature.
Do to their lack of knowledge, I will not use Comfort Experts/ Hobson air conditioning Inc. services again.

Michael D.

Don't use this company! They tried to goad me into a new system by saying my compressor was fried. The tech, Phillip Olden stated a replacement compressor would cost $4000-$6000 and it would be cheaper to install a new system. Talking to the office they said their system run $8000-$12000. I got a second opinion and found that the soft start was fried and nothing was wrong with the compressor! The system is operating fine now for FREE! Buyer beware!

Terry M.

Several years back, we had a terrible experience with this company. When called for seasonal maintenance, the tech diagnosed multiple "failures" within the system. After rattling off a bunch of technical jargon and telling us how much it would be to repair everything (several thousand dollars), he pulls out a chart and showed us that we were in that area between where repair is suggested but really near where replacement is recommended. He said he "Honestly" would suggest total replacement- of the system we had replaced six years earlier for around $10K. When asked about the warranty on our current system, he said he had called it into the office to check but it "looks like it was never registered". We pay $100 for the service call and he sets up an appointment with someone in sales to come talk to us about our options. That guy, Mr. Slick, came out with his binder full of laminated pages with all kinds of pretty colors. The options given:
1. Replace it with the most cost effective system for $8- $9K
2. Replace it with a more efficient system for $16K
3. Rplace it with the top of the line system that had a lifetime warranty (parts only) for $22K
As the unit was working just fine, we told him we were going to have to think about it. Then I scheduled a service call for "seasonal maintenance" with two other companies, just like I had with Comfort Experts. Imagine our shock when BOTH of them found only minor issues. Repair was a couple of hundred dollars. The next month, I notice a $50 charge on to our debit card. I call the office, the lady tells me that we had signed up for their gold level maintenance agreement and that is the monthly charge for the next two years. She explains that is the reason the service call was "ONLY" $100. We had never agreed to any such agreement and It took MULTIPLE calls to finally get that fraud stopped, but there was no refund for the months that had been charged by that point.
So, here we are several years later. The same system is still working very well with regular maintenance. Needless to say, someone else is doing that for us. So why leave a review now? Because this company still has my phone number and is leaving me pre-recorded messages "reminding me of the importance of maintaining my system for optimal performance." If this were the last remaining AC repair company in the state of Texas, I would sell my house and move to another state to avoid doing business with them again.

Mark S.

What i know now that i didn't know then.....

The sale was slick and smooth. The install was about the same with two young kids mucking their way through a "make it fit" circus. A 20x25 filter housing strapped to the top of a 20x24 unit. Good old mask covered up them thar holes! Then the drainage...with no means of clean-out! Cost me dearly. Had to replace the whole danged floor AND floor joists. As for the shut-off float switch - I don't think it is even hooked up.....

FWIW - i doubt very much either of them kids was fully licensed for HVAC....

And when i called for a service special, I was told they no longer serviced my area.

the unit is nearly 13 years old now - and coming time to probably replace it. I will NOT be calling on these yahoo's for a new unit.

Ert M.

Be very careful with comfort experts.
*Three hundred dollars to change an AC capacitor ;)
*400 to change a 5 dollar kitchen sink part (tech had to drive around for 2 hours of labor charge for a part readily available to home depot) ;)
*Estimate for an AC repair... $3765. Second opinion tech made minor adjustment for 154. There was no need to change the major part for 3765.

I understand that people make honest mistakes. Maybe my Mom's experience isn't typical. However, I will say they were 3 for 3 on shady, overpriced service calls with her.
Be careful out there.

Theresa P.

This site made me select a star this company deserves 0 stars.. I have been a customer for years I called Tuesday June 22, unit was not cooling. First they tell me if I am renting they cannot help me. However, could not tell me the reason why, then the charge was 200.00 for service call. No thank you.I will never use your company ever. You have just lost a customer . I am a home owner.


Theresa