Comfort Experts

Pastor D.

If you ever come into contact with these people run. They have a lengthy sales process, they sale average at best equipment, at a premium price. After being quoted north of 10,000 dollars for a system I bought from another company for around 6000 dollars, all I can say is steer clear.

Teb R.

I had Erasimo come out to my place for a basic winter furnace service. He was polite, very knowledgable, and answered all my questions thoroughly. Will definitely use them again!

Jaclyn J.

Trice came out to service our heater making sure it's working properly he came just in time just pulled in from work. He did great even wore his white socks over his shoes which I told him he didn't have to but he insisted. Overall did a great job told us what we needed. Perfect place to get your unit serviced.

Pam B.

Great service as always!! 2 years+ using Comfort Experts and they have always been great! Jake was quick and thorough with his evaluation. A Very friendly and always on time company!

Kaitlyn H.

Came home from vacation to a leaking A/C unit. Turned the unit off and called Comfort (who i have a service plan through) they promptly showed up and told me that I needed a new unit. The tech stated that we had a faulty valve and mold in the indoor unit. He quoted us 700 for the valve and 900 for a UV light to remove the mold (that he never tested to confirm it was mold). He advised us to get a new unit, because of the age of our current unit (13years).

I requested a quote and a different appraiser came out the next day. He walked the house took measurements and advised me to get a 4 ton unit 2 stage for 15k! I told him that I wanted the same unit that I had just replaced (3 ton heat pump). That brought the price down to 7300. Which is still outrageous!

I requested a quote from a different company (ACE TEXAS AIR). Appraiser showed up checked the unit and stated he didn't find anything wrong with it but he could replace the unit for 5300!!!!!!! I told him what Comfort said and he called his tech, who serviced the unit for free ---- and found that nothing was broken and just the filter needed to be changed!!!!

Comfort tried to take advantage of me because I am a female and was perceived to not know anything about heating and air. I understand that different companies my have a slight difference in price but not 2000!!!!!!!

Have since canceled my plan and would not recommend this company to anyone looking for a fair price. I am concerned they were replacing non broken items during my service appointments just so they could over charge me there too!!!

Michael H.

These people are terrible. I have already filed a complaint once on here and BBB. They contacted me and said they wanted to resolve it. I erased my poor review to give benefit of the doubt. Instead of coming out and assesing the damage the first service guy caused to my home they sent out another to fix the original issue they could not fix the first time. Charged me again but promised a service manager would be out to examine damage and make it right. I waited a week and nothing. I called last friday and they promised me that a service manager would be out the first of the week to finally resolve all the out-of-pocket money and problems I've dealt with but yet it is the end of that week and nobody has called. Do not try to contact me on here and do not even come out to my house now this is the most piss-poor service I have ever dealt with and nothing you can do will stop me from making sure every publication in this area has it on record. Next time put the customer first!

Kathy S.

Erosmo was thorough, knowledgeable and professional. He also identified potential issues that others have overlooked for years.

Jana L.

I had a great experience!

Overall my Care was very comprehensive. They came on time and finished pretty quickly, they were very knowledgeable on what was needed to be done and telling me. I really appreciate the customer service. Joseph D fixed my air conditioning and I could have not asked for a better experience.

I would highly recommend using comfort experts!

Jana H.

Called Comfort Experts when we were having a problem with our ac they were very professional and were able to get us scheduled the same day. The tech arrived checked our system out found the problem with our capacitor replaced it and also provided us with very important information about our unit outside and reminded us to keep it sprayed off with a waterhose and to keep the weeds cleared away. We will be using them again should we have another problem in the future.

Cindy N.

I've had Scottie B. come out a couple of times now and both times he has been friendly, professional and extremely knowledgeable. He is honest and makes sure everything is in tip top shape before he heads out. I'm happy with his service and the company and their products. Would highly recommend!