Collier Plumbing

Jake B.

My Rheem hot water heater has been something close to a ""lemon"" ever since we put it in last July. First, it wouldn't light. (This, despite advanced technology and a powered vent, all of which were supposed to make it more efficient and easy to monitor.) At the ""11th hour"" of our second day without hot water, I finally got their help desk people to tell me how to REBOOT the thing. Then it happened again--in the rain. Having saved the instructions ""just in case"", i managed to reboot it once more. This time my help desk call merely confirmed that I had it back running again. Two nights ago, it died a third time. This time, I couldn't reboot it. No matter what I tried, it was toast, and the error code wouldn't change. (As it turns out, the help desk told me the error code signifies ""sensor lockout"", so there was no way it would start. They would send me a new sensor and walk me through the install. I pressed for something better than waiting for an express package, and they came up with Collier Plumbing, who actually had the right sensor in stock. They dispatched Austin to my house to do the job.

I couldn't even be there for the sensor change-out, as I was at the shop waiting for my car to be fixed. My water heater is housed on an outside wall, but it's still awkward to get to, because there's house-high bottle brush on either side of the door, and the entry itself is positioned five feet higher than my neighbor's yard below--with a river rock retaining wall to get over. (Not a problem if one has the right size stepladder or platform, but a pain to negotiate in any event. Imagine explaining this to your technical support person via cellphone conversation!)

Austin took it all in stride. He found the door, got up on our level, and went to work. He replaced the sensor and reported back to me that he had re-started my hot water heater--all in the space of a half an hour or less. How can you beat that?

John K.

Back in January of 2016, I called Collier Plumbing because they were they were the only ones, locally, who work on Tank less Water Heater. I had a Bousch unit. (POC). John and his crew worked on it all day to no avail. Everyone was very professional, upfront, and courteous. After working on the unit all day, he came to the conclusion that a new unit, one that he recommends and works on, (RHEEM), is what I should do next.
It's been a little less than a year and the Rheem unit is working GREAT. I had Collier Plumbing here, Austen, to service the unit after a year in service. They showed up on time and all was good in an hour.

Thanks John and Crew!

Michael C.

I don't write a lot of reviews but the guy Mike Juttner who worked on my Rheem water heater was awesome. Let me preface my comments by saying that I got this work done via warranty so I don't know too much about pricing and all that stuff as the repair was covered by warranty, but the plumber Mike really went out of his way to do a awesome job to fix the water heater in about hour. We didn't have hot water for 5 days and Mike fixes it in less than a hour. After he fixed the leak he found he stayed to check if there was more leakage and drained all the water out of the bottom while replacing the pilot cover for the water heater cause he said it was faulty. Explained to me all the different problems that could be the problem and how to troubleshoot them by myself if I need to. I don't know the Collier plumbing too much but this is one awesome worker, would definitely call for work again. Awesome work, quick service, thanks Mike Juttner.

Wj R.

Austen, was the man..Friendly and professional. He came within 10 mins and completed the job timely. Nothing hidden, prices were as quoted. Great service and reasonably priced. I'll be calling them again for all my plumbing concerns. Yes, I recommend highly.

MATTHEW T.

My water heater is leaking and they came out same day to replace.
very friendly and helpful. I will be keeping them on file for future needs

Valerie H.

I was interested in doing business with this company. I got all of their information just to find out they charge $135 to provide an estimate! That was way too much. Thank goodness I asked before they came out...


And in response to your statement... Huh? I didn't ask about a water heater, I asked about a price for a valve replacement. I was never quoted anything over the phone. I Was told however an estimate can be provided for $135. Am I incorrect in stating that you charge for estimates? I think not. In saying I misunderstand just proves what poor customer service you have, can't even keep your clients straight. What a guy, eewww!

Tawny O.

Called first thing when they opened. Water heater wasn't working. Gave me pricing over the phone, which was better than others. Came out same day. Fixed in about 20mins. No hassle. Only complaint... wish they were open wknds.

Lillian B.

My tankless water heater went out. The first company I called told me that it needed to be replaced and that they had a good one. I called Collier Plumbing and Austin came out and fixed it quickly - it just needed to be cleaned not replaced! Thank you Austin and thank you Collier Plumbing. I know who I will call from now on!

Lisa V.

Austen at Collier Plumbing is a great plumbing technician. We called because our Grunfos Recirculation pump motor start getting very hot to the touch and the water was not recirculating. Austen came out and said the motor was bad and needed replacement. He called our Home Warranty and got everything approved. Austen went out found the new system and within a couple of hours our hot water was circulating perfectly throughout the house. Austen went above and beyond to help us. Thank you Austen at Collier Plumbing.

Teri S.

I highly recommend Collier Plumbing! I could not get the pilot light lit on our 3 year old Rheem hot water heater and called a company from Angie's List. The guy came out and never touched the hot water heater before telling me that it was the entire pilot assembly. His charge to replace it was $386! I declined and called GE to get a recommendation to repair. They recommended Collier, and I am happy I called them! Leslie sent out Austen the same afternoon. He was professional and friendly, and replaced the thermo for 1/3 of the price I was previously quoted! Thanks so much Collier!