Cody & Sons Plumbing, Heating & Air

Stephanie M.

Very friendly, professional, and
came 1 and 1/2 hours early! Had to get dressed quick :-).

The toilet was fixed in about one hour. Mother was advised that a general contractor would have to fix the under-floor shower leaks (and use another shower in the meantime, of course).

I definitely recommend Cody and Sons. They also serviced the air conditioner last year.

Abena O.

We've use them now doe 2 years for HVAC tune-ups. With temperatures approaching triple digits, we wanted to make sure our unit was in good working order. After the service our machine is more efficient and we feel the difference

M L.

I live in Plano, TX. When I finished taking shower at night, I noticed that the shower knob was broken, and could not shut the water! I was panicked and tried to find 24/7 plumbing service, but no one was available.... and I finally found Cory & Sons Plumbing. I called and the operator was very kind and arranged dispatching their staff right away even it was after 7 pm. Then even before the staff (sorry I don't know his name) arrived, he called me to text him the shower knob picture, and guided me how to shut the water on the phone! So the emergency issue was solved temporarily in an hour! Thank you, thank you!
Then he arranged Selso to come over my place next day to fix the cracked shower knob completely. Selso was very polite and professional. He also fixed my additional issues sufficiently!
I really appreciate Cory & Sons team to be available for my emergency!
They are the BEST!

Terpsichore B.

DOWN FROM FIVE STARS. I have loved doing business with Cody & Sons earlier this year and late last year. There were a whole lot of plumbing corrections needed when I moved into a new house which they did professionally, graciously and excellently. I would really prefer to stay with them, but they've told me their business has grown exponentially, and it looks they are having growing pains. I called them in March for a blocked toilet in a 1-Bath house, and they said they couldn't come for a week, which was not workable. I had to call them back for the same problem this week, and was told they couldn't come for *over two weeks.* They promised to try to squeeze me in, but failed to call me back for two days running. The third day I was desperate, and I got lucky. They happened to have a plumber near me, and he was able to come right away just before this weekend. They did leave without giving me an estimate for a second job that I'd requested, but I forgot to remind them, too. One staff person pitched me an annual service plan so I could get quicker service plus preventive maintenance and discounts, but I'm not going to pay 300.00 for that. Especially not when they used to give me 5 star service without it. They also left without cleaning the toilet bowl, which was unprecedented for them. I so hate to sever a substantially great business relationship, but I think right now they may be in over their heads. I asked if it was because of the pandemic, and was told no, it's winterizing season plus they have grown so fast. Shouldn't stopped up toilets take precedence over winterizing for valued customers?

Danny T.

Price gouging! I've used this company in the past for plumbing work and believed they were honest and fair. So when my AC went out in August I gave them a call. The problem was pretty straight forward. The fan motor needed replacing.

From the time of arrival, it probably took the technician less than two hours to diagnose and replace the unit. The motor itself isn't costly, $250 if I were to buy it myself. Total cost... $1358! That's over 500 dollars an hour and they know they can charge it because time is a luxury I can't afford when my family is sweating it out in a hot house in the peak of summer.

Desperation will make you agree to some terrible terms. It eats away at me that I allow myself to be taken advantage of by companies like this. Do yourself a favor and seek help elsewhere.

St P.

Unreliable. 48 Hours, no response. It's obvious on my Yelp that I am part of the LGBTQ population. I have to assume discrimination. Shame on them!

Carlos G.

You know how it goes. You do a "small plumbing project" in your house and then as you dig in, you realize it's bigger than you can handle.
I picked Cody & Sons because of their yelp reviews. It was important for me to pick a small local business to support.
They were able to see me within 48 hours (other plumbers were out a week). I got email, text and phone confirmations. I knew when they were on their way and they sent an email with a description and photo of my plumber, Juan.
They showed up on the early side of their 2 hour window, which I really appreciated. They took all the necessary precautions for safety (masks, gloves, sanitizer, etc). Juan came with a partner (don't recall his name) but they were both polite, professional and knowledgeable.
I told them the situation, they knew what to do. They explained clearly what was going to be done and why things had broken down.
The cost to me seemed really fair and they set to work.
Ninety minutes later, they were done, everything was cleaned and our toilet was installed without a hitch.
These guys were great and they offer a 2 year guarantee on the work.
I will totally use them again for future work.

Synnaman B.

A thankless job


I want to start out by saying I had high expectations for Cody & Sons as their reviews reflect excellent customer service as well as excellent productivity. However, my experience was none of the sort. I reached out to Cody & Sons on Friday May 1, 2020 because of the random faint smell of sewer in my home. A pretty straightforward conversation was held via text message that resulted in me providing my information through email to schedule an appointment for that following Tuesday May 5, 2020 between the hours of 1-5pm.

Now because we are ALL going through trying times, I felt compelled to let the company know as I was booking my appointment (on May 1st) that I am a ICU nurse and I can provide mask if needed. Never once did anyone reach out to me regarding this information.

Fast forward to Tuesday May 5 approximately 2:07 in the afternoon, I called to make sure someone was still coming out and the representative I spoke with over the phone confirmed as well as a separate text message came through confirming the appointment.

About an hour later I received a phone call from Randy who identified himself as the owner. Randy told me none of his technicians felt comfortable coming to my home to fulfill the service because I AM A NURSE. Being a nurse is the most thankless job next to law enforcement. I work OVERNIGHT managing very critical patients with life altering medications, bathing, soothing both patient and family, as well as dealing with the anxiety of bringing ANYTHING home to my toddler and husband. The last thing I was ever worried about was being discriminated against because of my line of work.

Randy felt comfortable enough with the response from his "12 technicians " to call me and let me know no one was coming out. This was about the only thing honorable with this experience. This encounter followed with two phone calls from two different technicians saying they didn't know about the appointment, which I kindly let one of them know "I made this appointment last week". We are now at 3 pm during the scheduled time a technician was suppose to be here. So at this point I am insulted and disappointed in the community I serve.

I PROUDLY work the frontlines and will continue to work the frontlines. But I want to say this, NURSES, practice with the utmost precaution. I can't say the same about the person next to you at the grocery store, gas station, or the person you handed your card to while paying for your food.

Brendan R.

Needed AC drainage checked in a new house. I was able to get a quick appointment and the technician was courteous, knowledgeable, and friendly. I found the service call price was extremely reasonable, and the quote for the repairs to be very fair.

Brynna P.

They arrived on time, even calling ahead and making sure it was a good time for me. They thoroughly explained what they needed to do, and got my minor bathtub faucet leak fixed quickly and efficiently. I definitely recommend Cody & Sons.