Cleveland Plumbing & Heating

Margaret P.

I have used Cleveland a number of times over the years, and the service, communication, quality of work, and pricing can't be beat! I would recommend them to anyone and will continue to use them for any plumbing repair I need done.

Carol S.

Hyde Park would be best served if Cleveland Plumbing moved to Cleveland Ohio.
We got screwed. We needed a pump replacement. We were given the wrong solution, overcharged and re-charged. We ended up paying almost $6,000 for something that should have cost around $2,000 with material that was marked up 300%. The owner has made gouging part of his business profile. There seems to be an alarming amount of on line dissatisfaction with Cleveland Plumbing of Hyde Park. All you need to do is check.

Jessica M.

We had an plumbing emergency at my job one day that left us with no working bathroom on a Friday afternoon. Within an hour there were two technicians there to diagnose and fix the problem. The price was more than reasonable especially considering I had called two other places first that were going to charge more and wouldn't have been able to even get there until Monday or Tuesday. They cared about getting our problem fixed and not with the fact that it was the end of the day on Friday. I would highly recommend them to anyone.

Tegat D.

What follows is my personal opinion based on my experiences with Cleveland Plumbing and Heating. Your experience may vary. This review might be longer than most but bear with me as I need to cover all the points.

In December 2015, I was having water coming back through my washing machine drain pipe. I called Cleveland Plumbing and Heating (ClevelandPandH) to take a look and they came on Dec 15. The tech thought that the backup was being caused by something outside the house. He opened up the access cover to the inlet pipe going into the septic tank and saw that it was under water. His diagnosis: a failed/failing leach field. His recommendation: leach field replacement. I then asked him to uncover the outlet pipe. It seemed premature to me to conclude that the leach field had failed just because the inlet pipe was under water. The tech suggested to have the tank pumped to give the leach field time to dry out and some breathing room to decide when to do the leach field replacement. Tech left. Tank was pumped the same day. Few days later got a proposal for $8900 from ClevelandPandH for a new leach field.

I called a septic contractor to take a second look. They ran a camera through the outlet pipe leaving the tank and found tree roots in the pipe. The tree roots were removed and water is flowing again.

At this point I was pretty much done with ClevelandPandH, but I thought to myself maybe septic systems aren't their expertise, after all they're not a dedicated septic contractor. So I was willing to give them the ignorance excuse on septic systems. So in Jan 2016 when I needed to replace 2 toilets, I decided to give them a call on Jan 29 for an estimate. Before I got to talking about the toilets, I decided to speak with the owner (or one of the owners) about their prior septic diagnosis. Basically to let him know what had happened and to be more thorough in the future about their diagnosis. I didn't call to make a fuss; I thought I was helping him with some valuable feedback.

The guy immediately started arguing with me. Making the case that his tech diagnosed the problem the best he could at the time given that the pipes were filled with water. That doesn't seem logical to me. I said well, the tech could've said that he cannot properly diagnose the problem because the pipes are under water. How about that? Then he's berading me for calling someone else to diagnose the problem after the tank was pumped out saying why didn't I give them the opportunity to come back once the tank was pumped. This again doesn't seem logical to me. His tech is the one who suggested to get the tank pumped out but not to come back and give a better diagnosis but rather to allow the leach field time to dry out. Further, they're supposed to be the experts but yet I, a lay person, am the one who is supposed to know to call them back to fully diagnose a problem. He then makes the argument that when they would come to replace the leach field if they saw the roots they wouldn't go ahead. This again doesn't seem logical to me. First, by that point I would expect there to be large numbers of men, materials, and equipment at my yard. Then, I wouldn't expect them to gently dig up individual parts of the existing system to prevent damage as you would when you're diagnosing a problem. I would expect them to use a backhoe or some such machine. So I don't know how they would've found it at that time as the roots are inside the pipe, hidden from view. You can only find them if you're looking for them.

So that's my experience. Draw your own conclusions.

Jason W.

OK, now that I actually have hot water again, I am updating my review. I still think Cleveland's scheduling needs some serious help, but the work that was done was great. I have better water pressure than I've had in years. Overall, I would give this whole a experience 3 Stars. I think the back-end people need some serious overhauling, but the technicians did a great job (once I got them here).

Maria H.

The only concern is money. Woman who answers the phone is dismissive and only concerned with the rates, which are very high for this area. Not accommodating in the least. If you want an appointment at 4pm you pay overtime rate $150 per hour. I said I would take my business elsewhere. The initial phone call was enough for me. Would never use them. I am sure there are much more pleasant businesses out there.

Debnjohn N.

This company is rude. They do not care about their clients, they care about their bottom line, period. They have no customer service skills, they are accusatory and I would not recommend them to anyone or use them again.

Adam S.

Helped me out with an undesirable job and gave me a good price. Will use these guys in the future for sure!

Dan P.

the owner was very rude and did not show any respect to my wife or i. Money was all he cared about and not that we had no heat for the coldest time of the year for 3 weeks. i felt i was over charged with the work done. But the tech. who did the work was very good and i was happy with him but i will never use this company again or recommend them to anyone.

Sam R.

Beware!!! Worst company ever!!! Owner sits on the other line & listens to the conversation with you & the receptionist. Then when I told them that my tenant was paying the bill for negligence on their end, the owner started yelling at me & said: "" I'm not charging your tenant, you are the homeowner & you are paying for it"". I explained to him, that my tenant is aware & is willing to pay because it was in our lease agreement. Very unprofessional & rude!! Will never use this company again!!!