Clark Plumbing, Heating & Air Conditioning

Rose S.

I wish I had read the several unfavorable reviews before using Clark Plumbing, but since I had used them a few years back I didn't check - and I thought I would get better treatment. I know now that Clark Plumbing cares more about making money than providing good customer service.

I called Clark because the sewer line was backing up at my rental. The guy they sent out called me after they had been there to tell me that they did not have the equipment to clear the line so I should call someone else. I wasn't sure who to use, so I called my nephew who works for a Trenchless company in Sacramento and he gave me the name of another company in Lake Tahoe. That company went out the next morning and in less than an hour they had the line cleared!

When I called Clark Plumbing, they informed me that I was still getting charged $165 - because they showed up! I called them another time and asked to speak to someone who could discuss the unacceptable charge, since they were not able to do the job. The lady I spoke to said she would have the owner call me. I never received even the courtesy of a phone call from him, instead a few days later I received an invoice in the mail for $170 ($5 for using a credit card).

I would have been willing to pay a reasonable trip charge, but once they had my $170 they just ignored me. The way they operate is unfair and unethical. I plan to call the Better Business Bureau and the Contractors Licensing Board.

Karen B.

We have never, ever submitted a Yelp review until now. We were compelled to do so. Do not use these people in an emergency; their time and materials will be excessive. Get a written quote ahead of time. I'm sure you will find their fees excessive.

Kay T.

I made the mistake of using Clark for Plumbing after being warned. My first experience was Great! A very nice guy came and cleaned all my sink and shower drains. I was really happy with the experience. I thought, why is everybody so against Clark.
Well holy cow, I know why now!

I need a four things handled. A shower message installed, a sink pop up repaired, a new filler in a toilet and a new toilet installed. Honestly, one guy should have been able to handle it. I was sent two plumbers. One (the worthless one) cost $220 an hour and the other cost $120. I had said exactly everything that I needed done when I made the appointment. Well guess who had to run to the hardware store to get parts, that's right, me. This would be no big deal except when they left I was told that since I supplied parts there is no warranty on the work that was preform, ""but we checked everything out and it's fine"". $400+ seemed high, but as the old saying goes with elevation comes inflation.

Part two of the saga begins. My sink now has a study small stream of water running through it. I thought, well I want to replace the vanity anyway. I was able to get it to a slow drip.... drip....drip.....
Next my new toilet is leaking at the base. Every time it's flushed I can see water seeping out. Apparently, there was a problem when the tile was installed. My husband and I were here the whole time. Why, we weren't told about the situation is a mystery to us. I call back and schedule an appointment. I got a call back that nothing is on warranty because I supplied parts. I was told that everything was detailed on the invoice. She must have a program that deciphers handwriting, because I can't understand what this paper says (inserted below).

To be truthful, I lost it on the poor girl who scheduled appointments. For that I am sorry. I told her that she needs to talk to someone and get back to me. I also, said that if I have to pay again that I will get a plumber that can do it right the first time. I really don't blame her for not calling me back or understanding that I said not to send them if it's not warranted, because I was really angry.

So when I never heard back and the plumber showed up two hours before our scheduled time I assumed that they were backing their work. Oh hell, NO. When the lead plumber walked in the door he announced, ""I knew this was going to happen"" referring to my leaking toilet. I thought, hmmm, convenient that you told me no warranty as you I was paying the bill.

Bottom line another $365 for a total of $781 to have a few simple things done and still no warranty.

Leslie W.

So. Lake Tahoe: book appointments online, but then don't show up and then hang up on you when you call. This division of a National Chain should be avoided.

Chevy I.

Called on a Sunday as heat was not working at 10am. Never got a returned call.
Don't bother!!!!

D L.

Woww, this is definitely the worst company I have ever dealt with in the Tahoe area. A 2-3 day job that they quoted, took them 41 days. I found a leak in the work they did so they did fix that. However, they charged my credit card without authorization before the job was completed and admitted that the job was not done properly and not according to their contract. Communication between worker and the front office was horrible and someone was definitely lying. The area where they worked was left in complete upheaval and I am still trying to fix all there destruction. The workers had no concern or regard for the existing work. When I asked for a discount the owner threatened to put a lean on my condo which was up for sale so I had not much choice other then pay it, due to pending sales. I really hope that this deters people from hiring them. It was such a headache, in hindsight I would have paid more for a better company. For your sake don't hire them!

T C.

This review is long over due! I've wanted Clark to know how much I appreciate their fast and reliable service at all my homes these past many years--i think I'm one of your original customers--and I never hesitate to call or recommend you. Clark has helped me with numerous projects--from faucet repairs to new furnaces to clearing sewer lines for me and my tenants. Thank you for always being fair and showing up and proving to me again and again my trust is well placed. You treat me like I matter to you and I'm writing this to let everyone know.

Bill D.

In Tahoe, all of our plumbers are busy, especially when cold weather hits. We have called upon Clark several times and they come thru every time. This week we had a water heater fail leaving my tenants without hot water. We called the warranty company, they could not raise anyone. We called around and landed upon Clark and the got a plumber over to fix the water heater within 4 hours. Outstanding service, knowledgable professionals and great back office personnel. Give them a try!

Christie W.

Our hot water heater began leaking on the Friday after Thanksgiving. I called Clark as they were recommended to us. I spoke with the receptionist and she stated she would get ahold of the Tech and he would call me back right away. I waited about 3 hours and called again. I got a very rude lady who stated the tech should be calling me any time. He did not call. I missed out on Christmas tree hunting with my family waiting for him to call. As of today I have never received a call back. I found another local business that was great and my problem is solved. This is horrible customer service. If you are too busy at least call to let me know. I would not recommend them at all

Tracy C.

The company has serious professional issues.
The communication is terrible, the office staff called me a liar and the tech flooded my garage installing a new water heater, I asked him to leave and had to hire another company to come finish the job!