CityWide Plumbing - Sewer & Drain

Rico I.

I called this establishment about four days ago. The guy came at 830 at night. He could not do the job at that time. Quoted me a price. I agree to the price. I told him if he can do it in a couple of days as I had to work. He said ok. I called the place the day before and they stated he would come to my place after 12 and they would contact me. 12:30pm and no call so I decided to call. Suffice to say after approximately 5 phone calls and being told he left hours ago, he is stuck in traffic, he drives slow and probably has problems with truck. He never showed up. I wasted 5 hours and I will never call them again.

E K.

Completed online appointment on 12/8/2016 requesting a service date and time of 12/12/2016 7pm appointment to stop a bathtub faucet drip. Called the company the next day to confirm the appointment was set. On the appointment date no one came by and no phone call. Called the company and was told the technican was backed up on another job, but I was on the list. I asked how long and was told ""a couple of hours"". I said forget it. A complete waste of time.

Alexandra B.

I appreciate there ability to come on short notice but beyond that I can't recommend them. I had called to have them come fix two of my radiators that were not working and fix 3 leaky faucets. The woman on the phone said it wasn't a problem that they worked on radiators. When the person arrived he informed me that if it wasn't leaking then he couldnt fix it because then it becomes ""a boiler problem."" Then he quotes me 350 + parts and labor for the leaky faucets (but only for 2 of them because one of them he deemed too old to fix). He left to go get the parts and returned with new knobs for my shower, without asking if that was okay or if it was what I wanted. When he was done repairing the dripping faucets he charged me a total of 625. I got a vague receipt and was left dumbfounded by the almost doubled price. I had used them once before and had great service as well as charged a normal amount. I had really hoped I had found a good honest plumbing company.

Walter C.

Being a Property Manager, i have had the occasion to use Citywide on many plumbing projects. I have found them to be professional, responsive and reasonably priced. I would highly recommend them.

Ari S.

Warning do NOT use them. I've been using them for years and never had a problem until now. They came over to drain our cesspool and overflow at our house. The next thing I know my basement bathroom completely backed up with disgusting water all over my basement! Rather than take ownership of the issue and help us fix it they denied any responsibility and said we must've been at fault. They didn't help us at all. The ""general manager"" Fred is completely unprofessional and incompetent. By the way you can't even escalate the problem because no one there will tell you the owners name. So sketchy and bizarre.
I did NOT have a problem before they arrived and I empty the cesspool every single year. Now I am stuck with a flooded basement after paying them $1500 to drain our system. Unbelievable.
DO NOT USE THEM!!!!!

Joe R.

I needed my sewer line replaced due to nearby trees. I called 3 companies for quotes, City wide was the first to show up. Fred had called the town ahead of time and knew where the pipe was located and how far down he would have to dig. With that information he was able to quote the job accurately. City wide was the lowest at $3000.00 the highest was 6300.00
City wide did a great job at the best price.

Sang Wa O.

Called and told them it was an emergency, was assured someone would be by within an hour to two hours. Someone called back less than an hour later from a blocked number and asked what village I was in. Told him the exact address and zip and was told he wasn't sure and couldn't let me know until ""maybe tomorrow morning"" and hung up. Could not recommend them to anyone if you are in urgent need of a repair.

John M.

I have used CityWide for both plumbing and clogged drains several times and have found them Professional and courteous as well as very clean when working and when they leave

Suzanne F.

Never use this company. If this company were the last plumbing company on earth I still wouldn't want to use them.
They brought SEVEN (very nice) people to fix two minor problems at my house. Caused a huge leak they didn't take the blame for, gave an estimate of THOUSANDS to fix it. They're also impossible to track down and get a hold of. The day after the flooding from the leak happened they sent one lone plumber to look at it, but he didn't do anything. Then he left and they sent someone else who also did nothing. He spent most of the time here on his phone, in the driveway -which is get this, not where the problem was.
They're incredible scammers.
Hopefully this company doesn't last much longer.
I ended up getting a reasonable quote from a different, more reputable plumber, no thanks to CityWide.

M W.

Thought they were a good company. Called for service and was told they will call me when they are on their way. Sat around all day, no call and no show. Called the next day and the call was switched to a supervisor. He tells me that someone will be coming and he will call me. I asked when and he informs me that it will be early. Again, no show. I called on the third day and told them to cancel my service. I ended up calling a more reputal company, Mangano Plumbing Sewer & Drain, that was even on News12 Long Island. They gave them a great story. When the new company showed up to service my cesspool, I showed them where the pipes are for the cesspool and overflow. Thats when I was informed that I had a septic tank and cesspool for the overflow. He then informs me that the pipes that was installed for pumping out the waste is not legal and up to code. Im trying to sell my home and this would have caused me problems. If youre having any thoughts of using this company. My advice is, don't.