City Wide Plumbing & Service

Michael J.

City wide plumbing has been a god s end! 60 year old house that needed a complete removal of all decayed cast iron plumbing. What a job it ended up being but they were up to the task. We had them tear out the bathroom including a 500 LB cask iron tub and do a modular shower, sink and toilet, all new! Ran all new water lines and did a great job on reinstalling the hot water tank. A ton of work and it was done. No time delays or excuses, they knew what to do and did it. Use their services and see the difference.

Joe C.

Bill & his team at City Wide Plumbing are excellent. I've been having difficulty with a Nuvo System, a citric acid-based descaling system (although the manufacturer brands it as a water ""softener,"" as an alternative to traditional salt-based softeners) installed by another plumbing company. After changing the cartridges in the system, I was noticing blue-tinted water in certain fixtures of the house, indicative of excessive copper in the water, which is what my house is piped with, confirmed with testing. The company that installed it had no answers, and made no attempts to figure out what the issue was, simply blaming it on the system with no further investigation. I called City Wide and, despite not having installed the system, they came out to the house and investigated. Prior to coming out, Bill had taken about an hour of his time - free of charge - to walk me through, over the phone, things to test in the house to see if the problem would solve itself. He is very competent in the area of plumbing, intelligent, and is a great problem-solver, knowing what questions to ask and what things to test. His team is equally knowledgable. When he and two of his team members came out - again, free of charge, all three of them were engaged with the problem, offering good insight. The problem appears to be working itself out, pending further testing and installation of new cartridges in the system. Based on their demonstrated knowledge, experience, and ability to problem-solve, I highly recommend City Wide plumbing for any unique, complex plumbing issue you may have.

Amanda B.

We had a great experience using City Wide. The guys came out and installed a tankless water heater and soft water system! Setting up the appointment, getting them out to the house, and the actual install was seamless. Everything looks and works great! Would definitely recommend using this company!

M W.

Found a spraying leak under my kitchen sink, late Sunday night. After turning the whole-house water off, I had a restless night dreaming about how bad it would be in the morning. I called Citywide and the gal on the phone said she could have a technician there within the hour. Wow! They came out, quoted me a price and then fixed it - all withi8n 1 hour. Unreal. I will never use any other service. Love this company.

Tina K.

After the other plumbing company did not show up to fix the leak and 6 other companies said that they had no availability I called City Wide Plumbing. Robert the owner answered my call and said I will rearrange things and get a technician out there. As promised, Mike, showed up and got the leak repaired...Professional, Efficient, and timely. I highly recommend and am thankful for the level of service we received!

Sandra N.

After receiving a notice that there was a leak, I found City Wide Plumbing on line and phoned. The receptionist was eager to help and promised me someone would come within 1 hour. Ten minutes later, I got a phone call from Lou, the technician, saying he was outside. The problem was two outside faucets and twenty minutes later all was fixed. Thank you, thank you. Your help and professional expertise and courtesy was greatly appreciated, and the cost was under my budget. Yeah!

Kelsey R.

City Wide plumbing is the absolute best! Larry is very professional with very reasonable pricing! I wouldn't use anyone else!

Bryan C.

I have never left a Yelp review, but today's experience made me want to warn others about this company's predatory practices in regard to labor costs for installing a 50-gallon water heater. I did not have any work performed by this company today, but they certainly attempted to rip me off to the extreme. I will start with the positives:

POSITIVES:
My previous water heater was installed by this company in March of 2010. It was a 50-gallon Westinghouse medium-height unit. The cost was about $700 or so. I also used them another time for outdoor spigot work - also a positive experience. Fast-forward to August 2019, I realized that my hot water heater was in need of total replacement and contacted City Wide Plumbing of Tempe from the road on August 14, 2019. Since I was traveling and did not have physical access to the water heater, I was hoping that they could pull my paperwork from 2010 and install a similar unit on Saturday August 17th, after my return home. Stacy (or Stacey) was very helpful and informed me that they only had paper records from that far back. Totally understandable. She tried to pull the records but could not. When she called back, I arranged to have a tech come out Monday. On Monday morning, Lou P. arrived about 15 minutes early and gave me his card. This is where a decade of positive experiences with this company ends...

NEGATIVES:
Lou entered the garage, had a look at the existing water heater and gave me a price... $1310 and some change!? I asked Lou how much of that was labor and he showed me a cost sheet that listed the price of the unit at $388 (but he said the price of the unit had gone up since the time of printing - but obviously still one of the cheapest units available.) I am not sure exactly what I said, as my head was spinning at the time... I do know that I calmly dropped a single F-bomb - something along the lines of ""I am going to have to pass, as $850+ labor is absolutely F'ing ridiculous..."" I would like to apologize to Lou for my crude language, but I swear that I was not in total control of my faculties at this point... This quote was for the absolute bare-bones dual 4500-watt electric water heater. I did some online research and discovered that the job is generally about a two-hour job, but can take up to 4 hours with mitigating circumstances (of which there were none.) That means that City Wide was attempting to extort between $200-400/ hr in labor from me! I am not completely sure how the total price can even be given before hours of labor have been determined?! Unbelievable.

TAKEAWAYS:
I think I made the mistake of telling Stac(e)y that I was not shopping around and just wanted a fair price. I had used them in the past and was hoping that it was the only call I needed to make... After my online research, I actually called her back a few hours after Lou left. First, I apologized for wasting the company's time. Then I asked how they justified $900 in labor to install an electric water heater. She said that they do not charge $900. At that point, I remembered to factor in sales tax on parts (no tax on labor/services in AZ) and rounded down to $800 labor. She told me ""Yes. That's our book rate. $1300 for a water heater..."" I said ""Okay then,"" and ended the call.

The good news: I ended up buying a Rheem Gladiator 50-gallon, 5500/5500-Watt Smart Electric Water Heater with Leak Detection and Auto Shutoff from Home Depot for $675 out the door. My handyman and I installed it ourselves in about 3 hours. I actually could have done it myself if I knew the only soldering/sweating was on the exhaust pipe from the emergency pressure overflow and not on the intake... Even if I hadn't done it perfectly, who cares! It's an emergency pressure-release that exhausts outside my garage...

BOTTOM LINE:
Total savings w/handyman labor = $400+ and for a much better hot water tank! Details below:

- Dual 5500 kW heating elements (versus the 4500 kW unit quoted)
- added 12-year warranty versus maybe 6 years on the barebones quoted
- added Leak Detection
- added Auto-Shutoff
- added Wi-Fi app (can adjust temp from anywhere - vacation mode, etc.)

Thank you, City Wide Plumbing, for teaching me an important lesson. Had it been winter, I may have just accepted your ridiculous quote. It turns out that I could shower in 100-degree summer water indefinitely - so I had no sense of urgency. I am quite sure that Lou would have finished the job in 2 hours or less. It was textbook simple. For the record, Payscale.com lists the average plumber hourly wage at $20.21/hour in Phoenix - fully 20x less than your quote of $400/hr! https://www.payscale.com/research/US/Job=Plumber/Hourly_Rate/3d18dbd5/Phoenix-AZ

Shame on you, City Wide Plumbing.
I have no idea how you people sleep at night...
Let The Buyer Beware.

Taylor F.

I rarely post on here, and only do so when I truly feel compelled (great or terrible!)

This company saved the day as my kids were taking a bath in cold water one night, and in under 24 hours we had a new water heater up and running. I felt compelled to give them an outstanding review
and I just realized I had already posted about these guys previously.

Welcoming anyone into your home, especially circumstances that are some what of an emergency, can be uncomfortable. David from City Wide was a gentleman and friendly as can be. Thankful and glad I stumbled upon these guys again, I will be saving their card for the future.

Lisa B.

You really get a great company when you go with City Wide Plumbing of Tempe in Arizona! They care about your full plumbing experience and they offer all you would need when it comes to plumbing services. They are well known for water heater installations and provide you with warranty information that can save you a lot of money down the road. Their super clean and experienced. You won't go wrong with City Wide!